This dealership is terrible. As a life long resident of Cambridge, I have attempted to do business with them for over 30 years. Every single time they
This dealership is terrible. As a life long resident of Cambridge, I have attempted to do business with them for over 30 years. Every single time they remind me why I'm stupid to do so. EVERY. SINGLE. TIME. This isn't a person or timing issue - it's a cultural issue and one that has persisted for many, many years. Like my father, I've had several futile and head shaking interactions with many salesmen, parts people and service advisers. I tried periodically hoping just once that I would get a satisfying interaction with them. After all the dealership is only 6 mins away from home. But each attempt hardened me further.
So last week the radio in my daughter's car wouldn't turn off. I had no time to go to Kitchener Ford, so I thought I'd try Ridgehill to see if they could rise to the occasion.
Once at Ridgehill I was greeted by a service adviser who wanted me to bring the car back the next day cause I didn't have an appointment. I had to remind him that the radio wouldn't turn off and returning tomorrow would mean that my car battery would be dead. I was stern but not loud nor ignorant. I told him three times "take all day if you need to get to it but figure it out" I had to get my daughters to class in Guelph, so I left.
Minutes later I was called back by a now gleeful service adviser who said that the car was 1000 km's over warranty and that they would need authorization to start exploring what the issue was at a rate of $125 per hour. I declined saying that this was supposedly fixed once before and I shouldn't be paying for it to get re-fixed. I told him that I would pick the car back up once I got back in to town. Oh well, I tried. I thought this issue was over - but I was wrong. Dead wrong.
Less than 5 mins later, the service manager called me back. This guy called to say they had no history of me or this car in their system. Furthermore he went on to say that I didn't buy it at Ridgehill, nor get any service work done at Ridgehill. He was upset as to why I would expect them to do the work for free. I reminded him that the Fiesta was a Ford product and that his dealership had a Ford logo on it and that the work they do is on behalf of the Ford brand. He replied "let's not get into the semantics about it" - are you kidding me? Seeing that this was going no where, I apologized to him for bringing my car to the wrong place and ended the call. An hour later, I returned to pick up the car and left without incident.
Without the call back by the service manager, this would have been a non issue like all the other interactions I've had. His attitude about the situation after I had already told them I would be picking up the car was not only ridiculous but offensive and certainly not helpful to their cause. It's a shame Ridgehill Ford has no record of me even though I've owned two Mustangs, three Tauruses, a Tempo, a Freestar and a Fiesta all of which I've purchased in Kitchener, Guelph, Mississauga and Toronto. My daughters were witness to both calls and they are the next generation to not spend a penny here.
Do yourselves a favour, drive a little further and stay clear of this place. Ridgehill Ford will NEVER ever get another chance with me or my family again
Update - Fiesta was fixed at Kitchener Ford under "warranty" without issue and zero cost.