Ridgehill Ford Sales Limited

By husband had his 2007Ford Transat towed to Ridgehill Ford as he was having trouble getting it started. After one week he received a call only to find out that the vehicle required a costly repair ,he Ford as he was having trouble getting it started. After one week he received a call only to find out that the vehicle required a costly repair ,he was not going to invest any more money on that vehicle ...( rust bucket I called it since it was literally falling apart at the bottom side board like most Ford Transat’s that you see on the road) Anyway my husband asked me to pay the bill which I did last Friday. We called Saturday morning to ask if we could get access to the keys so we could have it towed out. I spoke with a nice gentleman I believe his name is Matt, asked him if it was possible to get the vehicle out , he explained that he did not have access to the service department but would see if he could locate the keys... (yes keys since we were asked to drop off the two set of keys just in case they needed to reprogram ???) Matt called me back and was sorry but he could not locate the keys. I thanked him and said that I would contact the service department on Monday. Monday morning I called and spoke to Kelly ,I explained to her that I was arranging for a tow truck to pick up the vehicle on the afternoon, no problem she said. Around 4:00 p.m. I get a call from the tow truck driver , he has been waiting for over 20 minutes but Ridgehill Ford could not locate the keys or the van Right after that I called Ridgehill Ford to find out what was going on I was asked are you sure it was not picked up... what I said !!! NO it was not picked up I made arrangements to have it picked up this afternoon!! We cannot locate the keys or van was Kelly’s response. At his point not that the vehicle is worth much however how can someone lose or misplace a vehicle is beyond me !! Anyway tow truck driver had tonleave as he had another call. Shortly after Kelly called to say that keys were found someone had moved the vehicle over the weekend and had not returned the keys back o the folder. Why I am writing such a long boring review you may ask ? Service at Ridgehill Ford was not the best waited for a week to get a diagnostic test. Keys and vehicle misplaced how do you explain that ! Rust and repairs to that vehicle has taken a hit on our pocket book . No we will never buy a Ford AGAIN More

Great buying experience! We just picked up a pre-owned F-150 and had a great buying experience. We knew what we wanted and found the truck on their website. When we went to th We just picked up a pre-owned F-150 and had a great buying experience. We knew what we wanted and found the truck on their website. When we went to the dealer to take a look, we were casually greeted by Steve. He gave us a few quick details and sent us out on a test drive. It was a quick, easy and fair deal. The truck was perfect and as promised when we picked it up. They even put all new brakes on because they were a touch less than 50%. Steve in sales and Dave in the business office were very laid back with no pressure at all. I would definitely recommend Ridgehill Ford. More

Shameful behaviour in the part of the dealer. No respect for working class people Very political in his dealings with the public, very poor customer service for working class people Very political in his dealings with the public, very poor customer service More

Shameful product We purchased a 3 year old F150 for our company. We were planning to purchase more fleet for our company. NO WAY!!!! had the truck a month the back up We purchased a 3 year old F150 for our company. We were planning to purchase more fleet for our company. NO WAY!!!! had the truck a month the back up camera doesn't work. we tow trailers and purchased this truck to help us work. The service manager said. "maybe your sales guy will pay for it" and "you purchased a used truck" We aren't asking for much, just an issue fixed on a truck we purchased a month ago. Terrible way to treat someone that just spent $50,000 We have a Honda and a Mercedes not only do those companies stand behind their product they offer loaner cars free of charge. More

Customer service skills - excellent As I just picked up my used vehicle ( 2016 Subaru) today I cannot as yet comment on the car itself - time will tell - but - I feel it necessary to l As I just picked up my used vehicle ( 2016 Subaru) today I cannot as yet comment on the car itself - time will tell - but - I feel it necessary to laud the customer service skills of Stewart Harris - assistant sales manager .Since I am out of town almost all of our communication was emails - all 26 of them! I had numerous questions before I would commit to driving to Cambridge.. Not only was he incredibly patience but addressed all my concerns - from trade in value to best price for the Subaru. I don’t believe too many people would have gone the extra mile as Stewart did.! More

New Vehicle with Problems that won't get fixed I will never again purchase a vehicle from RIdgehill Ford and I urge all other people to stay away as well. Salesperson Dave Cross and Manager Adam Wi I will never again purchase a vehicle from RIdgehill Ford and I urge all other people to stay away as well. Salesperson Dave Cross and Manager Adam Wissnez have exhibited exceptionally horrible customer service. I purchased my new F150 truck at the end of June with Dave Cross. Dave was very receptive to all my calls, but was completely unavailable to all forms of communication as soon as my payment/deal was made. After waiting nearly 3 months for the truck to come in (there was a hold up due to sending it to a third party company to spray the bed liner), I could finally pick up my truck. I was trading in my 2015 F150 and was told that my accessories would be moved into my new truck. Upon getting to the dealership, Dave told me that he didn't have the time or resources to move/install my tonneau cover or floor mats. Additionally, upon further inspection, the window tint was uneven and the upholstery of the seats had markings/dust on them. My completely brand new vehicle was already a disappointment! After notifying Dave of these issues, he had me bring the truck back to the dealership. This is not an easy task, as I live in the Niagara Region, not Cambridge. They had the truck for an entire day and were able to clean the cloth seats and install the tonneau cover and mats. However, he told me that the window tint would figure itself out. After calling other tint companies in the area to inquire about whether or not tint would "figure itself out", I was told that if there was an issue with the tint, that the issue would remain and not self-correct. In the meantime, I received an email to complete a customer review for the dealership. Obviously, I gave an honest review, including how Dave Cross was unfriendly and aggressive. Interestingly, I shortly thereafter received a rude text message from Dave with an exact quote from my review. I was baffled by his lack of humility. Since then, I have reached out to the dealership on countless occasions, only to be promised calls back that have never occurred. Dave Cross of sales has not returned phone calls, nor has the Manager, Adam Wissenz. More

Customer service terrible . Rude , Bought a new truck. From somewhere else. So i wanted it looked at by ridgehill ford. Top to bottom i said. 1800$ later 8000kms and i have brake noise. Bought a new truck. From somewhere else. So i wanted it looked at by ridgehill ford. Top to bottom i said. 1800$ later 8000kms and i have brake noise. Great job NOT More

Very pleased with service and with sales i love your dealership everyone was very professional and helpful when my car broke down in us ad they charged me for something that was covered by th i love your dealership everyone was very professional and helpful when my car broke down in us ad they charged me for something that was covered by the dealerships in canada they made sure i got my money back and that is why I have bought my new car from this dealership and my only problem is i got a letter from ford saying to email my response back to the but i cannot get into the website i really love my nThey also when my poor car had had the last rights i was very pleased with the sales staff. More

Terrible Dealership This dealership is terrible. As a life long resident of Cambridge, I have attempted to do business with them for over 30 years. Every single time they This dealership is terrible. As a life long resident of Cambridge, I have attempted to do business with them for over 30 years. Every single time they remind me why I'm stupid to do so. EVERY. SINGLE. TIME. This isn't a person or timing issue - it's a cultural issue and one that has persisted for many, many years. Like my father, I've had several futile and head shaking interactions with many salesmen, parts people and service advisers. I tried periodically hoping just once that I would get a satisfying interaction with them. After all the dealership is only 6 mins away from home. But each attempt hardened me further. So last week the radio in my daughter's car wouldn't turn off. I had no time to go to Kitchener Ford, so I thought I'd try Ridgehill to see if they could rise to the occasion. Once at Ridgehill I was greeted by a service adviser who wanted me to bring the car back the next day cause I didn't have an appointment. I had to remind him that the radio wouldn't turn off and returning tomorrow would mean that my car battery would be dead. I was stern but not loud nor ignorant. I told him three times "take all day if you need to get to it but figure it out" I had to get my daughters to class in Guelph, so I left. Minutes later I was called back by a now gleeful service adviser who said that the car was 1000 km's over warranty and that they would need authorization to start exploring what the issue was at a rate of $125 per hour. I declined saying that this was supposedly fixed once before and I shouldn't be paying for it to get re-fixed. I told him that I would pick the car back up once I got back in to town. Oh well, I tried. I thought this issue was over - but I was wrong. Dead wrong. Less than 5 mins later, the service manager called me back. This guy called to say they had no history of me or this car in their system. Furthermore he went on to say that I didn't buy it at Ridgehill, nor get any service work done at Ridgehill. He was upset as to why I would expect them to do the work for free. I reminded him that the Fiesta was a Ford product and that his dealership had a Ford logo on it and that the work they do is on behalf of the Ford brand. He replied "let's not get into the semantics about it" - are you kidding me? Seeing that this was going no where, I apologized to him for bringing my car to the wrong place and ended the call. An hour later, I returned to pick up the car and left without incident. Without the call back by the service manager, this would have been a non issue like all the other interactions I've had. His attitude about the situation after I had already told them I would be picking up the car was not only ridiculous but offensive and certainly not helpful to their cause. It's a shame Ridgehill Ford has no record of me even though I've owned two Mustangs, three Tauruses, a Tempo, a Freestar and a Fiesta all of which I've purchased in Kitchener, Guelph, Mississauga and Toronto. My daughters were witness to both calls and they are the next generation to not spend a penny here. Do yourselves a favour, drive a little further and stay clear of this place. Ridgehill Ford will NEVER ever get another chance with me or my family again Update - Fiesta was fixed at Kitchener Ford under "warranty" without issue and zero cost. More

Excellent Service Bought a new vehicle and very happy with the service and sales (Jay). Their service dept went above and beyond servicing my vehicles the past two year Bought a new vehicle and very happy with the service and sales (Jay). Their service dept went above and beyond servicing my vehicles the past two years! More