I will never again purchase a vehicle from RIdgehill Ford and I urge all other people to stay away as well. Salesperson Dave Cross and Manager Adam Wissnez have exhibited exceptionally horrible customer service.
I purchased my new F150 truck at the end of June with Dave Cross. Dave was very receptive to all my calls, but was completely unavailable to all forms of communication as soon as my payment/deal was made.
After waiting nearly 3 months for the truck to come in (there was a hold up due to sending it to a third party company to spray the bed liner), I could finally pick up my truck. I was trading in my 2015 F150 and was told that my accessories would be moved into my new truck. Upon getting to the dealership, Dave told me that he didn't have the time or resources to move/install my tonneau cover or floor mats. Additionally, upon further inspection, the window tint was uneven and the upholstery of the seats had markings/dust on them.
My completely brand new vehicle was already a disappointment!
After notifying Dave of these issues, he had me bring the truck back to the dealership. This is not an easy task, as I live in the Niagara Region, not Cambridge. They had the truck for an entire day and were able to clean the cloth seats and install the tonneau cover and mats. However, he told me that the window tint would figure itself out.
After calling other tint companies in the area to inquire about whether or not tint would "figure itself out", I was told that if there was an issue with the tint, that the issue would remain and not self-correct.
In the meantime, I received an email to complete a customer review for the dealership. Obviously, I gave an honest review, including how Dave Cross was unfriendly and aggressive. Interestingly, I shortly thereafter received a rude text message from Dave with an exact quote from my review. I was baffled by his lack of humility.
Since then, I have reached out to the dealership on countless occasions, only to be promised calls back that have never occurred. Dave Cross of sales has not returned phone calls, nor has the Manager, Adam Wissenz.