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Sterling Ford

Ottawa, ON

4.1
28 Reviews

1425 Ogilvie Rd

Ottawa, ON

K1J 7P3

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28 Reviews of Sterling Ford

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April 12, 2021

"Hello friends if you are looking for a great place to..."

- Mikester101

Hello friends if you are looking for a great place to get a new vehicle this is the best dealership to go to. I am currently on my 4th vehicle and I am happy to state honestly, thee guys are the best.. The manager Stephane came by a few times and made some very helpful suggestions based on my personal needs. Tony Hogan is my sales rep, a very nice fellow took his time to make sure the vehicle at suited our needs. He explained every aspect of the vehicle as it was a new model and people knew about all the bend whistles like Tony did. Once again, my go to dealer Sterling Ford. I live in Barrhaven and do the drive because these people have it going on. Thank you Tony Hogan and Manager Stephane See you during my 1st service. Michael and Susana

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Recommend Dealer
Yes
Employees Worked With
Tony Hogan, Stephane Houle
November 26, 2020

"Horrible, Please do not trust their service..."

- aabed11

Horrible, Please do not trust their service center/advisors with your car! Brought my car in for a safety check as I was buying out the lease. At the same time noticed that my “Tire Mobility Kit” also known as a tire inflator was no longer functioning properly. (Please note that this is the same tire inflator/sealant kit that you can buy from Canadian tire). Service Advisor confirmed that this part is covered under warranty and one has been ordered for me, as they do not carry it in stock. 6 weeks later, I received a call that the part on order has been delivered to the dealership. I was ecstatic and asked if I can pick it up at anytime during normal operating hours. Service Advisor stated that I needed to make an appointment as the car must be brought in, in order to program the “tire mobility Kit” to the car. I mentioned to them that this part is a consumable and it does not communicate with the car, as such, I do not need to bring my car in especially during a pandemic. Additionally, I informed them that the only item that needs to be updated is the “Tire Mobility kit warning light” on the dashboard, this is the same as a service or oil change minder warning light that one can reset on their own. They were adamant that I bring it in; we made an appointment for the following week. In the mean time, I called 3 other dealerships and researched online and got confirmation from the 3 other dealers that indeed this part does not require programming. On the date of the appointment, I got busy with work hence an advisor called me to re-schedule my appointment. At this moment, I informed the advisor that I do not need to bring my car in as I confirmed with other Ford Service centers that this part does not need programming, Advisor stated that yes it does and I must bring my car in. They ignored and did not listen to my concerns. Therefore, I dropped my car at the dealership the following week. In the middle of the day, I receive a call from a service advisor explaining to me that the car is now out of warranty and asking me to pay for either half the cost of the tire inflator or half the cost of the labour. I informed him that the part was ordered while my car was under warranty and I was told that it was covered under warranty. He then asked me to pay for half the labour, I asked him that there is no labour involved, as you are taking the old one out of my trunk and placing the new one in. He then started lying to me on how the sealant cartridge needs to be replaced, which was false. I remained firm and told him that I will not be paying half the labour costs as I am certain that there is no labour involved. 1.5 hours later, I receive a call that my car is ready to be picked up. I pick my car up around 530pm and low and behold I have a new Tire inflator kit in my trunk and all that is stated on the service form is that the “tire mobility kit was replaced”, no mention anywhere of programming. I bring the car home and noticed that they did not even update the “Tire mobility Kit warning light” on the dashboard. It literally took me 30 seconds to update myself. Following week, I sent an email to the Service manager informing him of this issue and how I was asked to bring my car in for no reason especially during a pandemic. Putting his advisors and myself at risk for something that I could have just picked up. Additionally, how I was asked to pay for “Fake” labour charges. Service manager replied stating sorry we assumed that this part needed programming, and did not acknowledge the fact that they tried to charge for something that was covered under warranty nor the fake labour charges. In conclusion, the service center is not well informed and they will make assumptions in regards to your car repairs and try to charge for non-existent labour charges. Service manager has done absolutely nothing to rectify this situation besides apologizing for the assumptions that they made.

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Recommend Dealer
No
Employees Worked With
Louis,Louise
October 26, 2020

"I am in the middle of my 3rd deal with Tony Hogan...."

- Mikester101

I am in the middle of my 3rd deal with Tony Hogan. Super nice guy he always looks out for his customers. Thanks again to Sterling Ford and there incredible staff. I know I will be back for round 4 in March when another lease ends. So Tony start looking around for me. All the best People buy from these guys there are good !! Michael and Susana Barrhaven

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Recommend Dealer
Yes
Employees Worked With
Tony Hogan
October 15, 2020

"If you are looking for a new or used vehicle, I strongly..."

- AngelaG

If you are looking for a new or used vehicle, I strongly recommend Sterling Ford. Paul Langlois, the Used Car Manager was amazing to deal with! Friendly, honest, helpful and very knowledgeable, Paul went out of his way to make sure that our car buying experience was a real pleasure. Paul offered us a very fair deal on our trade in and I was thrilled to upgrade to a new Ford Escape. Paul took the time to walk us through all the features on our new vehicle and he went out of his way to make sure that our buying experience was exceptional. Dave Duchesne, the Financial Services Manager was also extremely helpful and great to work with. I can't say enough good things about our experience with Paul and Dave at Sterling Ford. I have been to alot of different dealerships over the years and these guys are by far the best!

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Recommend Dealer
Yes
Employees Worked With
Paul Langlois, Dave Duchesne
July 27, 2020

"Installation of a trailer hitch."

- omaslimo

Tim was friendly and pleasant setting up appointment. Efficient in calling me with questions Went over and above for a fair billing price for me

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Recommend Dealer
Yes
Employees Worked With
Timothy Burke
March 28, 2020

"Tim Burke"

- kingsheppard1955.bl

I would recommend Sterling with my four visits to Sterling dealt with four different Advisor . Nothing to say about poor service. Today I stopped by to ask some questions And spoke to Timothy Burke he answered my question ,courteous,knowledgeable helpful.Booked appointment .Also very clean environment. Yes i would definitely recommend this dealership and Tim for is excellent service. Bob Lacombe

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Recommend Dealer
Yes
Employees Worked With
Tim Burke
September 22, 2019

"Heads Up "

- RDC

I took my car in for a recall and now find out Sterling Ford has provided my contact information to tela marketers who just keep calling me. Really SF - you cant be trusted!

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Recommend Dealer
No
Employees Worked With
Service Dept staff
April 26, 2019

"EXCELLENT DEALERSHIP FOR SALES AND SERVICE"

- Lorraine016

We have been purchasing our SUV'S and Ford F150 at Stirling Ford for many years and we would not deal with any other Dealership. The Sales Staff are amazing to deal with and the Service Dept. greet you like you are their Special Client, fast efficient and willing to explain any concerns you may have. The Staff in Service go above and beyond even during the busiest times of the year, Chad, Ron and Louise are so pleasant to deal with. Thank you Stirling Ford for always treating us like we come first !!!

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Recommend Dealer
Yes
Employees Worked With
Chad, Louise and Ron
April 26, 2019

"Excellent customer / sales service "

- Fred

I have been buying/servicing my cars from Sterling Ford and the Soucy family for almost 20 years! The service has always been excellent and I would recommend to anybody. Thank you Chris, Pat, Louis, Chad and Ron!!! Always a pleasure.

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Recommend Dealer
Yes
Employees Worked With
Chad, Ron, Louis, Chris and Pat
April 26, 2019

"Only Ford dealership worth going too"

- BigTruck2027

Service advisors greet you happily and take care of you promptly and attentively, technicians are skilled and well trained in maintaining, diagnosing, and repairing your vehicle. Management is happy to help you and will do everything in their power to help with a concern. Had my truck serviced here several times and always a good experience! I highly recommend changing dealerships and going to Sterling Ford.

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Recommend Dealer
Yes
Employees Worked With
Mathieu, Haiden, Chad, Max, Alex, Pamela, Joel, Chris, Coady
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