I bought a brand new 2012 Ford Fiesta SES and had a few issues right from the get go. For each problem, the dealership mechanics would make it worse. Example: When I bought the car brand new, it came with a massive chip in the headlight. The mechanic "fixed it" by removing the headlight, and cramming in a new on. I mean full on cram. The bumper plastic was bent back and everything. I have no idea how they thought it looked fine. I brought it right back and showed them that it looked like a xxxxxx put in my new headlight.
Anyways, Ford likes to send customer surveys after getting work done at the dealership. After that first fiasco, I gave them a 3 out of 5 star rating which is more than fair considering the horrible work done. The week after when I went back to the dealership for another issue (surprise surprise), Josee came up to me telling me she had a bone to pick with me and to give them better review scores. Ummm okay? So I had my car worked on again for transmission issues that of course they couldn't replicate. I received a survey to fill out and i was nicer and gave 4 out of 5 stars. I got a phone call at my work the following day in the morning from josee telling me I was banned from the dealership since i was so unhappy with their service. I called Ford Customer service and spoke with the manager and they said there's nothing they can do because Belanger is independently owned. I traded in the Fiesta for a Civic a week later. I tried contacting the local newspaper companies (Northern Life and Sudbury Star) and they wouldn't share the story because Belanger Ford has them in their pockets.
After going through all of that, I found more and more people who went through the same ordeal. Belanger Ford bans customers from their dealership if they don't give 5 out of 5 star ratings whcih explains why their customer satisfaction rating is so high. Less than 5 stars? bye bye.