When it was time to buy a new SUV, I wasn't sure what I wanted. I had rented a Jeep Pilot on a 7 week East Coast trip and loved it but unfortunately, they don't make it anymore. I visited several dealership in Bracebridge and was disappointed with the unfriendliness of some dealers. Maybe, my friend and I looked like tire kickers. but we were both looking. When we entered Cavalcade, we were greeted and was told a salesperson would be with us shortly. Within a few minutes, we met Gary Thibau.
Gary was very friendly, looked at you in the eyes, was very patient, I had a lot of questions!!!! He is very honest and if he did not know an answer he was not shy to go ask. When the decision was made on buying the Escape, I was then introduced to the financial department. Now that was a different story. I had done a lot of research on extended warranties and I couldn't get the clerk to take no for an answer. If it wouldn't have been for Gary's honesty and willing to work with me. I would have walked. I had actually looked at an another deal back home. I just couldn't do this to Gary after spending so much time with me. I would ask for things in writing so not to have confusion at a later date. He complied. Wherever he goes, is where I will buy my next car. As for the service, I have not had any dealings with them yet.