Heritage Ford Sales Ltd.

I’ve been a service customer for many years and diligently maintain my lightly driven 2017 Expedition as well as previous Fords and at whatever the cost. In the last couple of years I’ve found disc diligently maintain my lightly driven 2017 Expedition as well as previous Fords and at whatever the cost. In the last couple of years I’ve found disconcerting upselling of unnecessary services ( according to Ford’s maintenance guide). This last time (and it is the last time at this dealership), it was recommended I replace spark plugs at 40,000km earlier than the Ford guide. Also suggested throttle body maintenance, again nothing in the maintenance schedule although google search came up with 120,000km., which is my vehicle’s actual km. In reality, the vehicle just needed oil/filter and running board maintenance. I also had an annoying ceiling rattle that had been addressed at no charge on a previous visit and I asked that it be looked at again because the problem persisted. Quoted $645 with no indication that work would be guaranteed. You would think that a long-term customer who has spent upwards of $10,000 on service in last 4 years would be treated a little better. Actual mechanical services have generally been fine…….service advisors……have lost my trust. More

Have done tons of work on my ford ranger I find the staff and all mechanics honest , and knowledgeable .. Ihave had greatservice there toni in service is great and sylvia too ....THANKS HERITAGE! and all mechanics honest , and knowledgeable .. Ihave had greatservice there toni in service is great and sylvia too ....THANKS HERITAGE! More

I have been to this dealer many times however found the female service adviser very dishonest and forgets what she tells customers. Kept my vehicle for 4 days and says the parts are coming from the US, wil female service adviser very dishonest and forgets what she tells customers. Kept my vehicle for 4 days and says the parts are coming from the US, will take 3 days to 3 months. I found out ford warehouse has the 4 replacement sensor $11.00 cost. Took my truck away from this dealer and never going back. Beware of this person. More

The worst Ford dealership I have ever used. The service department totally misled me on the work that needed to be done to my Ford Escape. department totally misled me on the work that needed to be done to my Ford Escape. More

i have used heritage ford for the last 5 years I have gotten 3 different Ford f-150s Jim and Steve act like they are you’re friend but they just want in your pockets they try and make you feel like you a gotten 3 different Ford f-150s Jim and Steve act like they are you’re friend but they just want in your pockets they try and make you feel like you are getting a deal but that’s far from the case Usually Steve calls me to after roughly 2 years to put me in a truck but when I called him he wouldn’t let me trade a truck in because ford was offering 0% financing never will I use that godforsaken dealership again there loss not mine More

my fist service visit I brought my Ford Edge in for a noise in the motor. This was my first visit to Heritage Ford as I was referred to go see them. I was greeted by the se I brought my Ford Edge in for a noise in the motor. This was my first visit to Heritage Ford as I was referred to go see them. I was greeted by the service staff and right off the bat I felt like I was part of the family. They had me out in an extremely reasonable time I will have NO TROUBLE at all taking my families vehicle there for service and also will consider purchasing my next vehicle from Heritage Ford. More

Best dealer in town I've gotten to know the guys at Heritage Ford over the years - I've bought several cars from them now. I wouldn't hesitate to recommend them at all. I've gotten to know the guys at Heritage Ford over the years - I've bought several cars from them now. I wouldn't hesitate to recommend them at all. More

Fraudulent Charge - Non existent customer service My vehicle went in for work. They needed to keep overnight ( due to a new part that was broken and instead of putting the truck back together so I co My vehicle went in for work. They needed to keep overnight ( due to a new part that was broken and instead of putting the truck back together so I could drive it … we agreed they could keep it overnight and Heritage Ford arranged for a rental.) The next day the truck was ready and I returned the rental to them. My credit card was charged a fraudulent fee of approximately $32 from Advantage car rental. I tried to contact Heritage Ford- they have not responded to my numerous telephone calls, my e-mail and I even went into the service department and was told they would "check into it." 2 days later I have still not heard anything... When I returned the car to Heritage Ford - there was no warning light about tire pressure, I was not notified either through e-mail or telephone or letter mail that I would be charged for anything... Advantage Rental never sent me the check out form.... Finally I spoke with Heritage Ford Service and they said that they have nothing to do with the rental …. More

Absolutley regretted buying my vehicle here . From the time I got the keys to my pre owned vehicle an rolled off the lot the engine light came on ...that alone was a sign to the beginning of the worst cus time I got the keys to my pre owned vehicle an rolled off the lot the engine light came on ...that alone was a sign to the beginning of the worst customer service experience that a new customer can ever have ....Had to get Catalic converter replaced ....at 25 000kms ...sunroof problems at 27000kms rear dif at 34 000kms ....now dont get me wrong I know they have no control over a vehicle's performance..parts ..or reliability but what they do have control of is Customer Service ....Trust me this dealership lacks this on every level ...the lack of respect of customer's time ...the lack of communication ....I'm still dumbfounded as to how Darcey got the job title of being customer service manager.....He lacks respect an humility an thinks by saying hes sorry for his miscommunication helps ! How does that replace the time that I lost waiting on the team to do the job that they are being paid for effectively an respectfully ? This is my first time buying a Ford an believe me when I say I regret it ...i don't regret buying a Ford I regret buying it from this dealership...Its very dissapointing that I have to write this review but there is only so much disrespect of a customers time that one can take . Honestly I would not recommend this dealership to anyone of my family or friends due to the lack of EXTREMELY POOR CUSTOMER SERVICE ....especially from the customer service manager Darcey ! I hope the manager of this dealership reads this an do something before it's to late. Dont let poor customer service an lack of respect for a customer time ruin your business by making you loose customers !!!!! More

Change for the worse I originally posted this review on Google but having recently found this site and seeing the few reviews this year for Heritage Ford, I'm "transferrin I originally posted this review on Google but having recently found this site and seeing the few reviews this year for Heritage Ford, I'm "transferring" my review to here. I used Heritage for many years while I was living in Scarborough. I found them pretty good most of the time. Toni in Service really knows her stuff, and I always had a good experience when she handled my visit. But I was very disappointed in my last service visit. I was assigned some new guy in the Service dept. (Leo or Lee; I didn't get Toni). Usually they give my vehicle a wash after every service, but not this time. Usually they leave the credit card receipt and inspection report with the keys in the car, but not this time. (I had to pick it up after hours.) It took two phone calls and a few weeks before I got my paperwork for that visit in the mail. They didn't even give me the little reminder sticker telling me at what mileage my next service is due. My worry is that these are the things I could actually see; what ELSE did they not do, but I can't tell? The only positive note was the cashier who pointed out I had rewards bucks coming to me, and took it off my bill. It's a PITA to drive to this place from North York (where I've moved), hence the reason I'm on this site, to check out ratings of other dealerships. To their credit, Heritage did respond on Google and ask me to get in touch with the service manager with the details of my visit. But what's he going to do? What's done is done. There was no money at stake here, so he'll probably just apologize and move on. If I was still living in Scarborough, I would likely go back at least one more time to service my Escape there. But given the good reviews for the Ford at Yonge & Steeles, I'll just go there instead. More