Rear damage due to a parking error or within the service bay left the vehicle in the body shop for dent removal, welding of split aluminium box rail and re-paint job. Where all we asked for was a scheduled oil change and tire rotation.
A few weeks later; current date, a warranty / recall door lock replacement left us with a small dent and pain chip out of the door above 1 of the door locks and had to be sent to the body shop again for repair and paint due to service that went wrong.
Accidents happen, however, 2 times within 3 months both requiring body shop repairs and re-paint.
The truth of the matter is, we are missing the great care factor.
Great care to customers vehicle does not seem to be part of the service requirements which is unfortunate. Even for a 'loyal' customer whom currently has 4 ford vehicles in the family all purchased from the same dealer.
Customer service staff all are very friendly, actual mechanics seem to overlook the Great care factor when handling customers expensive vehicles.
We are very disappointed, no acknowledgement of the inconvenience and loss of use of our vehicle and time to deal with these challenges.