Ken Knapp Ford Sales Ltd

Excellent customer service and immediate attention. Great people! Fixed two recalls within days. Highly recommend Great people! Fixed two recalls within days. Highly recommend More

My father purchased a MUSTANG GT convertible for my mother last year. The dealership did everything over the phone and drove the new vehicle to our from door in London. They took the plates off our old mother last year. The dealership did everything over the phone and drove the new vehicle to our from door in London. They took the plates off our old mustang we traded in and drove it back to Essex. Thank you More

Walked on to the dealership to look at some vehicles and nobody helped me. Walked around and stood on the lot for about 15 minutes on a bright summer day and nobody was to be found. Ended up going to anothe nobody helped me. Walked around and stood on the lot for about 15 minutes on a bright summer day and nobody was to be found. Ended up going to another dealership after no luck. More

Oil change and tire rotation left us with damage to vehicle. Rear damage due to a parking error or within the service bay left the vehicle in the body shop for dent removal, welding of split aluminium box rail a Rear damage due to a parking error or within the service bay left the vehicle in the body shop for dent removal, welding of split aluminium box rail and re-paint job. Where all we asked for was a scheduled oil change and tire rotation. A few weeks later; current date, a warranty / recall door lock replacement left us with a small dent and pain chip out of the door above 1 of the door locks and had to be sent to the body shop again for repair and paint due to service that went wrong. Accidents happen, however, 2 times within 3 months both requiring body shop repairs and re-paint. The truth of the matter is, we are missing the great care factor. Great care to customers vehicle does not seem to be part of the service requirements which is unfortunate. Even for a 'loyal' customer whom currently has 4 ford vehicles in the family all purchased from the same dealer. Customer service staff all are very friendly, actual mechanics seem to overlook the Great care factor when handling customers expensive vehicles. We are very disappointed, no acknowledgement of the inconvenience and loss of use of our vehicle and time to deal with these challenges. More

Replacing a bed liner that was previously installed , dirty. I just purchased a new, 2018, F150 and upon the walk around, with the sales person { Chris Babkirk } we noticed the bed liner was quite dirty. the d I just purchased a new, 2018, F150 and upon the walk around, with the sales person { Chris Babkirk } we noticed the bed liner was quite dirty. the day I received it . He explained that it might have been overlooked during the clean out and apologised for the condition. He suggested that it could be cleaned or replaced and could be done the next day no questions asked. I took it home and noticed as well the front bug deflector was also damaged and called Chris , set up a time to bring it in and they replaced both items right away. I was in and out in less than 2 hours. More

Regular maintenance I purchased my 2016 Edge two yeas ago and had it regularly serviced at Ken Knapp since. Service is always on time, great advisors, helpful and pleasan I purchased my 2016 Edge two yeas ago and had it regularly serviced at Ken Knapp since. Service is always on time, great advisors, helpful and pleasant. I will have my other car serviced there as well next time. it is worth short drive from Puce. More

Amazing I've been buying and having vehicles serviced at Ken Knapp in Essex for years now and they are amazing. Ron VanMackelberg is the best sales person I h I've been buying and having vehicles serviced at Ken Knapp in Essex for years now and they are amazing. Ron VanMackelberg is the best sales person I have ever bought a car from. Just recently I needed to purchase a vehicle on short notice and he worked non stop to get me what I wanted in a very tight time frame. His honesty and integrity are second to none and he always goes the extra mile for his customers. More

Great Sales Service This is our second purchase from Ken Knapp in the last year. Great Customer Service. Our Sales person Pat Butler went over and above our expectations This is our second purchase from Ken Knapp in the last year. Great Customer Service. Our Sales person Pat Butler went over and above our expectations to get us a great deal and to make our purchase fun and enjoyable. More

Great service We purchased a 2015 MKC and had some issues. We were very pleased with their willingness to make everything right and the professional manner in whic We purchased a 2015 MKC and had some issues. We were very pleased with their willingness to make everything right and the professional manner in which they handled it. More

Honest, low pressure, and an absolute pleasure to deal with Customer service was bar none the best experience I have ever had at a dealership. Peter went above and beyond, not just before the sale but followed Customer service was bar none the best experience I have ever had at a dealership. Peter went above and beyond, not just before the sale but followed it through after as well. He delivered all of his promises and made sure I felt safe and happy with my purchase. I will be back to deal with Peter DiCarlo again, thanks!! More