While it may always be expected seldom do you today ever receive the level of care and attention when having others provide a service . The true exception was experienced today when having our Ford Fusion service at Discovery Ford. Indeed, the experience today was high lighted by Frank Otterspoor 's attention to detail and providing an excellence in communication in the process. Frank's personal efforts to make certain that he completely understood what service had to be done but he also made the effort to listen attentively to my simple way of describing the 'little things' which I thought needed to be looked after. Oftentimes a personal experience is remembered in a very special way. Our experience today with Discovery Ford and Frank's special effort to make sure things were done to our satisfaction has created one of those special memories. I wonder if this approach could not be followed by others in the future.
My wife and I recently purchased a 2018 Ford Escape. Claude Labrie was our Sales Rep. From the beginning Claude understood exactly what our needs were and quickly guided us to a couple of choices to match our budget. Claude’s calm, honest approach was refreshing for both my wife and myself. He answered all of the many questions we had. Without delay he offered two vehicles that matched both our wishes and budget. Claude made learning our new Escapes features easy and we know that if we need him, he is only a call away.
Thanks Discovery Ford.
I still bring my car here for regular service at 174,000km and will continue to do so as long as I own it. The service department here is second to none, and the decision to buy something other than a Ford would be a tough one because I'd have to deal with another dealer!bi
Dave Morgan was an absolute professional when he helped looked over a vehicle I was interested in. Extremely helpful and not forceful at all. The used car I was looking at was also in amazing condition, and I'm sure it was due to Discovery Ford's effort to keep their used car stock in good condition.
Great place to buy a Ford vehicle.
It was a refreshing experience to have our Ford Fusion serviced by Discovery Ford in Burlington. While you might expect to receive professional & competent service , what was so unexpected was the warm hearted and extremely courteous manner in which the staff members looked after our personal interests in making sure that all our concerns were properly understood and resolved. A dealer with a true interest in the customer was indeed an unexpected but very much appreciated gesture. We have found ourselves a true gem in to-days hectic world. Thank you so very much for caring.
I have been a customer for many years, and have always been treated well! I have had an explorer, expedition and now an f150 king ranch! The staff at Discovery Ford is what makes the business as well as it is! Keep up the great work!
I had an appointment to get some warranty service work done and they called and asked if I could bump it a day. I agreed and took the car in the following day at 1:00pm. At 3:30 the service guy called and said they weren't going to get to my car and asked if they could keep it overnight or if I could bring it back in for another 4 hours the next day...like I have nothing to do. I've complained to them before about the process and that it is focused on the dealership and not at all on the customer. The people are friendly and apologetic. I've purchased 8 vehicles from them in the last 15 years because I like the sales experience...but I've told the salesperson that one day that may change. I avoid getting my car serviced there as much as possible
When I asked if there were any recalls on my 2013 Focus? I was told that there wasn't any. When I asked them why Transport Canada said there was? They told me Ford has no recalls at all on the 2013. I just received a recall notice in the mail for my 2013 Focus from Ford. I was also told to take my car to the dealership I bought it from. I just purchased a 2017 Mustang from discovery Ford. I also work for the Oakville assembly plant. Thanks for nothing.
Just have to say I am very pleased with the service I received from Morgan in sales he was very good at following up with my many questions over the course of a year before getting my new Ford Explorer , this is the second vehicle I have purchased from him and I would highly recommend Morgan . Also anytime I have ever had service done on my vehicle the service department is very efficient . It 's great that Burlington has such a reputable Ford dealership they can be proud of I will definitely continue dealing here I love getting a new car every few years!!!!