I have been to this service dept time and time again, in fact I'm there almost monthly and the level of service never seems to get better.
I've taken my car in and have had them diagnose things that I wasn't even asking about, but get no answers for the things I do ask about.
Every visit requires a follow up visit. I have had my car there until 15 mins before closing and I have had to phone them and ask if I could come get it before they close, on multiple occasions.
I have been dropped off by the shuttle, phoned at home to tell me my car is ready, and then wait 1.5 hours for a ride..and only once I had called them to see if they were actually coming.
My most recent visit went like this.
Feb 5th brought my car in for an oil change. I have been noticing a squeak from the shocks or struts and asked them to check it.
They told me my tie rod needs to be replaced but also told me the tires are wearing evenly. I booked my appt to have the tie rod done. Came back, had it replaced. A month later I notice a noise in the tire they did the tie rod, and suspension squeak is still there. After getting in for an appt to have them check the new noise, they tell me my left tie rod is loose and the mechanic can't replicate the noise I'm talking about. (Really? My mother was worried the car was falling apart when I drove her it's so loud). They also told me my right front tire is warped and needs to be replaced. The tire that was attached to the first tie rod they did. (1000km after replacing the tie rod.)
So I pay my diagnostic fee and tell them they didn't answer any of my questions about the noises. They offer me to drive the tech around. Upon him getting in the car I roll down the windows and drive and he hears it. Tells me he didn't hear it before because the windows were up and heat was on.
He concludes there is in fact a noise like I described. Ughh, thanks for listening to your customers Ford.
I have more horror stories about this place but don't want to write an essay.
Because of this dealership alone, I will never ever buy a Ford product again.