Twin Hills Ford Lincoln

Friendly service advisor, quick write up and car was ready on the time we agreed upon. The Service cashier was very helpful too and she made you feel at home.

The dealership service are borned with ripping off its clients. Never go to this dealership service. Find a small repairshop which has a good review.

DO NOT GO TO TWIN HILLS FORD! Worst service I have ever gotten and the manager is belligerent. They will rip you off on everything and yell at you.

I have gone to this place for repairs on numerous occasions and each time the service was terrible. At one point I went and the employees were rude and sarcastic and I had been only nice to them. Recently I went and made an appointment for a tire and oil change and they completely neglected the oil change. There have been other times when I've gone where they could not find my keys and I would be waiting for a long time. Overall, I don't complain a lot but I absolutely hate this place and recommend everyone stay away!

Tried to rip me off for a brake repair that was under warranty. Went to another dealer who found the problem and advised that it was indeed a warrantable item that caused the issue.

These guys in service are clowns, unprofessional and not organized. Do yourself a favor and go to another ford location They lost my business forever

My 2017 Ford F-150 is pretty good truck except that it has engine check light on recently. When went to this dealer, I never expected it took me a lot time and money. I were being told it would take a couple of hours. But when I checked after three hours, they didn't even begin to work on it yet. Obviously, they forgot it. After one more hour, I were being told they had to keep truck there because one of the part which connected with sensor was broken when they took out the senor. They need to order that part. During these days waiting for the part, I need to rent another truck and pay by myself. I think the technician didn't know how to handle the sensor and broke another part connect to it. Anyway, I waited for three days and spent two hundreds dollar for rent another truck. The even worse is, when the part arrived on Friday, I were being told that they will take a whole day or might be next Monday to get it fixed. I really felt angry for their working attitude. The good part is they fixed it around 2:00pm and I will never go to this dealer in future.

From head to toe this place lacks knowledge and professionalism. The owner is verbally abusive, and treats staff very poorly in front of customers. How this dealership has stayed in business for as long as they have is bewildering. The service advisors know absolutely nothing about cars or customer service, and are more suited for selling shoes! I have bought two vehicles too many from this place, but not my third. Ford makes great cars, and there are good Ford dealers, unfortunately Twin Hills is not one of them. I strongly suggest you go elsewhere.

Background: After a month and a half of having the aggravation of taking my SUV Lincoln Navigator, in for repairs into a total of 4 different auto shops, and without any success, I decided to take it in to the Lincoln/Ford “Twin Hills Lincoln Limited” located in 10801 Yonge St, Richmond Hill, On. and this was the best decision I ever made! My best decision: From the moment I pull my car into the parking of “Twin Hills Lincoln Limited” and went inside to the customer service desk, I was greeted by a professional “service consultant” under the name of Jack Korman. He asked me several detailed questions about the reason for my visit and what problems I was experiencing with my SUV Lincoln Navigator 2006 Jack then performed a detailed visual inspection to my vehicle, noting the areas that were going to be addressed to Greg, a very professional mechanic (Greg previously has serviced my SUV and, I was very happy to know he will service my SUV again) Also, I was provided a complimentary Shuttle Service back to home by another professional person called Victor, who gave me assurances that my SUV Lincoln will be properly fixed and not to worry about it -and he was right!-. GREAT JOB and thanks to Jack Korman. Applauses to this dealership that is doing things right! WELL DONE! Rosa Est.

I am on a sevice contract which was taken with my Lease for my Lincoln MKX. When I go in on Date/ mileage time I am always told to come back on mileage. To date the sevice center has saved money on my contract because I am a Low mileage driver. Issues given verbally to service have Not been resolved. They may have been acted on, but, the customers concerns have Not been listened to. And to top it all, after my last visit I found that my radiator level was below required requirements. Which I thought was unexceptable at this particular time of year ( Late October )