152 Ontario Chrysler Dealers

Brought my car in to fix a front end noise and when they - S

Brought my car in to fix a front end noise and when they gave me back my car, it had the same noise I brought it in for. Thinking something was wrong or work not carried out correctly I contacted the service department and stated that the noise is still there and it didn’t fix anything by doing the repair they suggested and carried out. Their response to my claim that it wasn’t fixed was, these things take several try’s to fix and that it will need to go in again and there nothing they can do because they carried out the work as quoted. My real argument here being that they misdiagnosed and charged me to fix a problem that clearly wasn’t the problem. I called and complained about not fixing the problem and that they misdiagnosed the problem and that I wanted a refund on the lack of their initial diagnostics or a break on the bill where they replaced something that wasn’t the problem at all . I was then told if I didn’t like their service than to take my business elsewhere. Not even a glint of trying to rectify that my cars problem wasn’t fixed. Also while talking to them they had the nerve to say I was one step closer to fixing my problem. Also the childish laughing about my situation on the other end of the phone was not helping in my experience with this dealership. Long story short don’t deal with these folks who don’t put you first. I’m going to another dealership to get a correct diagnosis of the problem and have it properly repaired by a competent service department as they have stated to try somewhere else. Unbelievable con artists over there at Racicot Chrysler. Hey I should be happy! I’m one step closer to fixing my car! Right……

I want to give 0 if I can. - Ah

I want to give 0 if I can. The manager of the service department is horrible, very rude and not helpful. Don’t bother ask anything, he gets very frustrated and annoyed with simple questions. I’ve never had such a bad experience with any other place. Take your car somewhere else and save yourself the headaches.

I’ve dealt with Jim Thompson Chrysler for many years. - JAM

I’ve dealt with Jim Thompson Chrysler for many years. They have always been fair dealing with me. I just recently purchased a new vehicle there and it was a seamless process. They were attentive and flexible throughout the whole process.

Paul is helpful, knowledgeable and professional. - JW

Paul is helpful, knowledgeable and professional. He manages to keep his cool at all times. Thanks for being a great guy :)

Erik was great. - tylerbell8873

Erik was great. Great communication and clearly cares about his customers and business. Highly recommend and will be going back for my next vehicle.

Purchased new vehicle and was given only one key. - monarchpaddler

Purchased new vehicle and was given only one key. Over seven communications and 5 weeks later still no key.??? A lot of excuses given by staff, even contacted FCA Canada still no luck. I guess vehicles from this dealership only have one key!

Worked with Chetna in the finance department while Steven - jhila

Worked with Chetna in the finance department while Steven helped me find the right Jeep for my needs. Outstanding service on both parts. I definitely recommend working with these people, they made things quick and easy! Thanks again for all your help!

Absolutely horrible experience here I came in to get my - James

Absolutely horrible experience here I came in to get my back brakes and callipers changed and I paid over $1000 and a day later when I was driving my front left tire flew off going down the 404 Highway. They told me it would be $2500 to repair it and it wasn’t their fault because they didn’t take the front tires off. After checking with my mechanic friend I came back to them and told them they must have taken it off because they had to have taken the tires off in order to install the calliper. Their tune changed and they offered to repair the damage they were responsible for at cost. When I got the car back they told me that there was a ball bearing issue on the front right side now that had nothing to do with the mistake they had made before. I brought it to another mechanic and they informed me that in fact it had directly to do with their responsibility and repairing it in the first place. So the shop lied to me multiple times made me go six days without a car put me in a very dangerous position going full speed and losing a wheel down the highway and made me spend additional cost to fix their mistake. If you would like service like this, please go to this dealership.

can you give less than one star? - scott

can you give less than one star? Charged over $1000 for a part I can get at several places for $100 . asked if it was a mistake and it seems like it is not, its just price gouging. I will never go to Kingston Dodge for service that is not under warranty.....absolutely criminal. The service department suggests they have no ability to change prices, as that is set by the parts department....Run around much???

Tung Nguyen is our go to guy - we now call a friend and - Jolene.prentice11

Tung Nguyen is our go to guy - we now call a friend and not just out sales guy! We travel 1.5 Hours to see him whenever we decide to change vehicles! On purchase/ trade number 4 now! Always top notch. They are lucky to have him!

Unknowledgeable, poor service and do not stand by there... - Ram man

Unknowledgeable, poor service and do not stand by there there warranty. After buying a truck and purchasing the extended rust warranty my truck began to rust out the under the door from the inside due to a leaking 3rd tail light. 1 year after I purchased the truck they refused to honor their extended rust warranty and told me I would have been better off to save my money and pay for body work my self because I had to anyway

Promissed a deal that was totaly not accurate. - mh

Promissed a deal that was totaly not accurate. Total Rip-off. Worst experiance of my whole life. This place is a rip off I paid over $10,000 (TEN THOUSAND DOLLARS) from the original deal.

Extremely pleased with all the staff I dealt with. - Merle Tribble

Extremely pleased with all the staff I dealt with. Friendly, no pressure deal that was most amazing! Special kudos to George (salesperson) and Michael (used cars) who got me my "new to me" vehicle"! It was a pleasure dealing with you all!

Drove an hour to this dealership to take a look at a - sisonchrisj

Drove an hour to this dealership to take a look at a vehicle I was interested in. The vehicle was actually sold a few days before and they failed to notify me. The gentleman I had an appointment with was nice and I don't think it was his fault, he let me test drive a gladiator to make it feel like it wasn't a complete waste of time. Still, poor communication from them and quite upset as I got stuck in traffic on the way back.

I would like to give a special shout out to Sharon Yule, - Deniseross82

I would like to give a special shout out to Sharon Yule, Joshlene Melo and Sherry from sales for one of the best experiences I've ever had purchasing a vehicle! Smiles all around from this happy customer.

I had such a great experience buying from Hunt. - S.Alexander

I had such a great experience buying from Hunt. Mike was patient and informative. There was no pressure to buy and never once did he make me feel rushed. Thanks to Mike and the whole team!

I've been waiting 3 months to find out if the paint issue - arose1

I've been waiting 3 months to find out if the paint issue on my jeep is under warranty.....still no answer! go anywhere but here!

Their statements change everyday, they are very good at - jamie

Their statements change everyday, they are very good at increasing values on Bill of sale without your knowledge..

Marta was very professional all through the process. - pusiohen

Marta was very professional all through the process. Mike was also helpful and professional as well

I purchase master shield product warranty coverage eight - Shirleycolley9

I purchase master shield product warranty coverage eight years ago figurine they would tell me the rust that came through my paint isn’t covered but to my surprise Sarina of the DeWildt Chrysler looked after all the details when I got it back, it looked like a new car even went the extra mile and clean the inside for me thank you so very much.

I have been a customer for over 25 years. - Jorge M

I have been a customer for over 25 years. I moved to Toronto about 20 years ago and I have never found any service center that comes even close to the quality of service I have received in xx Catharines. I rather drive all the way there to get the best service than go anywhere else. The mechanics are truly professionals in Dodge/Jeep Chrysler vehicles and multiple times I have seen how accurate they are in their diagnostics. The Service advisors genuinely care for you and provide you exactly what your vehicle needs, they do not sell me service that I don't need and are very good at advising on exactly what is needed to maintain your vehicle. The communication between the service advisors and the mechanics is excellent making them a great team to care for your vehicle. Like every dealer their prices are dealer prices but they have earned my trust and I consider what I pay fair for a job well done all the time. My jeep is now 380,000k and still ticking thanks to their outstanding service and this is my 3rd Dodge/Jeep vehicle that has been serviced by them

Do not deal with these people. - may

Do not deal with these people. Their sale tactics are horrible and they have zero respect for customers. Very aggresive and they will wear you down until you can no longer think straight and then the boss called me dramatic when I said they are aggresively pushy. They do not answer your questions about other cars except for upping the interest on them so it looks like there are no real savings. Deeply regret dealing with them. Never again!!!

Bought a new ram 1500 14 months ago. - Lloyd1991

Bought a new ram 1500 14 months ago. Shortly after purchasing this truck, brakes started to make a creaking noise. Just took my truck in after waiting for a few warranty items to pop up (since I’m not local to their establishment). They said they will not repair the brakes under warranty and that I will be out around $250 to have the brakes serviced. Truck has 26,000 km. Will not return to this dealership for further purchases / service. And I go thru a lot of vehicles :P NOT RECOMMENDED.

Great Place Great people. Don't waste your time with... - jmc100

Great Place Great people. Don't waste your time with others. Roch and Dan are professionals

Had an excellent experience buying a Ram truck and - Marcel

Had an excellent experience buying a Ram truck and dealing with Robert Kean. Had lots of fun and felt no pressure purchasing the truck.

Metro has finally packed their tent up and flocked off in - ydana96

Metro has finally packed their tent up and flocked off in the middle of the night. I bought my 2012 Ram 1500 regular cab short box there. 5000 k I had to take it back because the front right rim was seized on the hub...no rust just seized. The first winter I had water in behind the seat. The brake light on the cab was leaking through the seal. Metro wouldn't pay for it and said I'd have to buy a complete light assembly. At 20k my rear rotors were fried cause of hard spots on the rotors...no warranty. At 23k the front rotors had 1/8th of an inch thick rust on them...no warranty. In the third winter I had no heat...none...in -30c for 3 days...froze my butt off. Problem with the soft wear and Metro installed a bypass on the computer. As a result I barely had heat and no vent worked at ankle level. I got all my oil changes done at Metro as per the warranty. In Dec of 2016 the engine light came on the 2nd week. Metro worked on it for 3 hours...ended up putting a new service engine sensor in the engine. A month and a half later a severe engine knock started and loss of power. Metro found metal filings in the motor. Said I'd have to pay the teardown if I were to get some kind of warranty since I was a few weeks over the 5 years...I only had 40k on the truck...never pulled or carried any load. I asked the service guy why I lost power...He told me there is a knock sensor in the motor that will cause the computer to retard the timing when a catastrophic engine failure is detected causing a loss of power. At that point I had enough of these clowns...told them to give me my frikin bill, give me my frikin truck and I'm frikin outta here....It's funny and highly suspicious that the check engine sensor they replaced 2 months earlier didn't come on when the computer was alerted to the engine failure. I'm left with the idea that the sensor was disabled to get me past the warranty of 5 years. Metro wouldn't pay for the teardown or weeks worth of car rentals and when I called Chrysler Canada the girl told me they wouldn't honor the warranty. I'm so glad Metro is done and I hope those bums enjoy kicking their lunch boxes down the road...And...NEVER buy another Dodge product EVER again.

Thank you Maria, you’ve made my day! - Nabil

I received a call this morning from the parts department at SW Chrysler Dodge Inc telling me that the running boards I ordered for my Ram 1500 two weeks ago have arrived. I called the service department and got a same day appointment to install them. I arrived on time and was kindly welcomed by Maria. I was waiting in the show room lounge when Maria came in and told me that they may have delivered the wrong parts. Maria assured me that she will take care of this and will follow up with the parts department to fix the issue. And she indeed did. She advocated on my behalf and saved me money as I was quoted an amount that was less than what I would pay today. Maria ensured that the work was done in a timely manner and that it was to my satisfaction. I highly recommend Maria as a service advisor and will definitely come back for my regular service for my truck.

Buyer beware**| have leased vehicles for years from this - mezeitoun

Buyer beware**| have leased vehicles for years from this dealership- until my last lease I will never lease from them again. Last year I returned my vehicle and they put me in another lease I was under my kms). Two weeks later I get an invoice from the leasing company stating I owe $3000 for overage in my kms. I immediately called the dealership and spoke with my salesperson- they ask the manager. He said that when Ileased the previous vehicle they had it set to go to the States, so odometer was changed over to read mileage and never changed back when I took the vehicle. So l have been under the assumption that the odometer was reading kms- something they kept from me. I was furious. I left a message for the manager and her response to me was if I feel I am getting close to my mileage they can get me into another vehicle. The overage in mileage was not their problem. Now I am on the hook for paying for this mileage that I was never aware of. All I can advise anyone is steer clear of this dealership and their fraudulent ways of doing business

Terrible service. - Jeff G.

Terrible service. Brought my truck in 3 times for gas tank strap replacement. Stranded me on the side of the road every time. Finally fixed it myself. ( I'm a mechanic)

Just purchased my first long time wanted Jeep Sahara and - Dgeorge

Just purchased my first long time wanted Jeep Sahara and love it. The team at Boyer in Cobourg are very professional and friendly. Buying the Jeep was smooth process. Thanks to Steve and Chris, who were amazing! Diana George