Had my 2015 Jeep Cherokee in for brake service, rotors and Pads replaced, 3,000kms later new front rotors were needed, 10,000 more kms and all 4 rotors needed to be replaced all under the 2 year warranty, 15,000 kms later rotors are warped again... At this point I am told that the 2 year warranty is only for a1 time replacement and that they should not have covered the previous replacement.
Service Manager Josh Poori tells me that they don't normally have this issue and that they have to look at the driving habits of the owner??? really the Original brakes lasted 46,000 kms with no issue and the replacement OE brakes are warping between 3,000 and 15,000 kms and no warranty because they have already done them once and FCA will not cover it?? the service techs Paul and Raj were supposed to call me back and after repeated calls back and messages it took 5 weeks to get this answer?
Talk about getting the run around, Then Josh Poori tells me that I can go to another dealer and ask them... And this is a dealership that is part of the ENDRAS group and an FCA franchisee??