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Serpa Chrysler Dodge Jeep Ram
3.9
28 Lifetime Reviews
20 Cowdray Court, Toronto, Ontario M1S 1A1 DirectionsSales: (416) 350-5555
Service: (416) 321-2206
Parts: (844) 377-3772
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Top Reviewed Employees
Latest Reviews
November 07, 2019
"My first purchase with Serpa since they took over from..."
- T. StoneMy first purchase with Serpa since they took over from 401-Kennedy. Was looking for a new car for my wife when she noticed a new Ram 1500 Warlock. Took it for a test drive with Caleb Trow, our salesman. I was hooked. Treated fairly on our trade ins, Kenny Rodrigues and Mitch Cadesky were very helpful. The day I took possession of my vehicle, Caleb provided very thorough descriptions on the trucks features and equipment. Thanks again, highly satisfied customer. Looking forward to the arrival of my wife’s 2020 Jeep Cherokee. Cheers!
Read MoreSeptember 23, 2019
"DO NOT TRUST THE SERVICE DEPARTMENT"
- roroI recently brought in my 2018 Jeep Wrangler for an oil change/tire rotation. This was my third time servicing the vehicle. First time the service was ok. Second time, I asked for an oil change/ tire rotation. I had the tires marked so that I could see if the rotation was done. It wasn't. I let it go. Last week I brought Jeep in again. This time I color coated the tires with stickers. When I went back to pick up the vehicle, my invoice clearly showed I was charged for the tire rotation. When I looked at the tires, nothing was done. I questioned the services manager (Peter) and he could give no response. He says the mechanic said only right side was rotated. When I told him this wasn't the case, he went on to try and B.S me that the tire rotation wasn't necessary.... well if that was the case why in the world are you charging me!!!! He tendered me the refund however this was besides the point. I wanted a tire rotation, I paid for a tire rotation- rotate my bloody tires!! I didn't even make it off the lot and the service manager called to do damage control. Asked me to drive back and have a complimentary tire change done... UMMM sorry that will never happen! Thanks for calling, but that is after the damage was done. I WILL NEVER TAKE MY CAR BACK. THESE CROOKS CANNOT BE TRUSTED!! WHO KNOWS HOW MANY PEOPLE HAVE TAKEN THEIR CARS TO BE SERVICED, PAID FOR THAT SERVICE, BUT NOTHING WAS DONE.. SHAME ON SERPA CHRYSLER!!!
Read MoreEmployees Worked With
Peter
September 20, 2019
"Overcharged for a new battery Jean"
- JeanWent to Serpa Chrysler for a recall on my 2013 Dodge Dart , When I was leaving the dealership my car would not start. The battery was dead so i left it to have a new battery installed, i was told I needed to leave the car which didn't seem necessary to me just to get a battery installed. However when I picked up the car my bill was $148.00 for the battery, $273.00 for battery storage for a grand total of $475.73 I feel ripped off but good. I will quit driving before I ever step foot on Serpa's property again. That's a promise!!!
Read MoreEmployees Worked With
Service department
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