Serpa Chrysler Dodge Jeep Ram

First JEEP! Buying Experience puts others to SHAME Have always wanted a Jeep Grand Cherokee, and when the time was right I searched around several dealerships in the area. Stefano @ Serpa Chrysler stoo Have always wanted a Jeep Grand Cherokee, and when the time was right I searched around several dealerships in the area. Stefano @ Serpa Chrysler stood out from the pack on pricing so I continued the conversation with him. Sometimes when you are getting the best price you'd expect mediocre service, but this couldn't be further from the case. He was incredible at touching base with me every step along the way... I simply couldn't believe how simple the buying experience was. When I went to pick the car up, I was amazed with how friendly everyone in the dealership was. Stefano gave me a thorough demo of the features of the car, he could not have been more helpful. The team at Serpa went through the paperwork with me at my own pace, and were very helpful with clarifying any (small) questions I had. I will not hesitate to recommend the team @ Serpa to friends & family going forward, and can see myself as a customer of theirs for many years to come! More

2017 jeep grand Cherokee purchase I purchased a 2017 Jeep Grand Cherokee on Sept 6, 2017. I have to say that the salesman and the sales manager were very pushy. It started with the sa I purchased a 2017 Jeep Grand Cherokee on Sept 6, 2017. I have to say that the salesman and the sales manager were very pushy. It started with the sale-man insisting I give him my credit card to show I'm serious, and then he kept saying sign here pointing to the line on the contract. The manager (Mitch) even told him stop. They also required $1000 deposit because it's their way to ensure you don't walk. I haven't had to make a deposit on a car purchased with my last 5 car purchases (that's like 19yrs). I ended up going above my bi-weekly payment budget and I wish I stuck to my guns. The dealership had an airmile reward offer for my purchase and they have not yet given me any airmiles. NOV 21 2017. Management (Mitch) said they would look into this but I have not received a single call. All talk no action and the blame game begins with management saying they can't control airmiles and he didn't realise he was supposed to call me back even thought he said he would. This was his last email to me "Unfortunately I have no control over the distribution process at Air Miles, I honestly didn't think there was any more to discuss after the request to provide was submitted. As for John, I cannot speak to what he had committed to. I am sorry you feel this way, I can only control our process." Im not entirely sure what that means but I'll tell you that's not taking ownership of a situation that you said you would look into to. It's poor customs service and excuses. I'm done with Serpa, was my reply. Delivery was not on time and the vehicle was given to me with the interior not fully cleaned (it was a demo). The interior had pop in the cup holders as well as the rear seats. Something was also spilled in the trunk/cargo area. It took me an hour to clean it. I gave them my trade super clean, they could have at least done the same. Upon taking the vehicle home I noticed a few marks (looked like over-spray) they claimed was tree sap. I'm not dumb. It was not tree sap. The shop did take care of this and the paint shop manager was very nice about this. The paint shop department was great to deal with and they did a good job buffing out the marks. I wish they would learn how to wash a vehicle before handing it over to customers.A mark is still visible but I won't be returning to this place because of other departments. My change oil light also came on in the second week. Not sure how this was missed. The shop did change the oil and I left the shop only to see the change oil light come back on. I was told to reset it myself. I do believe they changed the oil so this was a minor error. I will give them the benefit of the doubt but I won't be returning for service. I had another issue, I was supposed to get 1 year free Sirius XM radio. I did not get 2 weeks free Sirius XM radio. Apparently, they had it activated on the vehicle Nov 2016 so I lose out. I specifically asked if I had a year free both the manager and my salesman said yes maybe a few weeks less. I took it to the top guy and he said I'll see what I can do but no promises. ***Update, I am happy to say that the owner got involved and corrected this. I will be receiving my 1 year Sirius XM subscription for the year as promised or at least that's what I've been told. The shop guys were very nice but almost everything I had asked them to look at was "no fault found". I will take them at their word, but I will be taking my jeep at another dealer going forward. I would not recommend this dealership. Beware of false promises and don't trust them when it comes to their word. Get everything on paper if you decide to proceed. The infotainment is missing Android and iPhone app connectivity. It's only available in the US. Chrysler told me this will not be updated so I'm stuck with it. Obviously, this has nothing to do with the dealership. More

Customer is #1 with Serpa Chrysler I have been a customer of this location for over 20 years. The reason for my loyalty is the honesty and integrity the ability and attitude of each o I have been a customer of this location for over 20 years. The reason for my loyalty is the honesty and integrity the ability and attitude of each of the mechanics, the assistant manager, Lucy, and assistant Ash (and of everyone who worked here in the past). Based on my observation over the years, every customer is treated very professionally. They are also efficient here. Most recently my experience has been with Jim Tuckerman, and he is a good man going above and beyond to help his employees succeed and to ensure that every customer who leaves after a service call is a satisfied customer. I can say that I have not had one negative experience. As a result I have purchased my third vehicle from this dealership. I would like other car owners to know of this gem of a dealership. The owner is doing something right. Treating his employees right has translated in treating every customer right. Please keep up the work forever. I hope to be a customer until age 90 (and that is many more years to go)!! More

The Best Buying Experience!! Serpa Chrysler completely changed my car buying experience! As soon as I walked in, the Sales Manager himself helped me find exactly what I wanted wit Serpa Chrysler completely changed my car buying experience! As soon as I walked in, the Sales Manager himself helped me find exactly what I wanted without ever making me feel pressured (one of my pet peeves at dealerships). He went out of his way to ensure my experience was exceptional - from the test drive to the negotiations. Not to mention the paperwork was so quick! I felt very comfortable with Mitch's honesty and transparency throughout the entire process. Finally,the pickup was such an exciting moment - everyone at the dealership made me feel special and congratulated me on my purchase (such a great team there). I will definitely be recommending Mitch to my family and friends! I love my Jeep Compass!! More

Great Service! Great Staff! Lucy was amazing, quick and efficient for my Jeep Grand Cherokee she provided me a loaner, made sure I knew how to operate it and sent me off right aw Lucy was amazing, quick and efficient for my Jeep Grand Cherokee she provided me a loaner, made sure I knew how to operate it and sent me off right away. More

Great team Although tucked away a bit from the main drag (south of Sheppard on Kennedy), once found it was a pleasure dealing with them. It was enjoyable, everyt Although tucked away a bit from the main drag (south of Sheppard on Kennedy), once found it was a pleasure dealing with them. It was enjoyable, everything was explained, no pressure for a sale, and dealing with the team was terrific. Ken FRITH, who I believe is the General Sales Manager was kind, helpful and available for questions. The Manager of the business office Edison MINOZA was a star as far as I am concerned. Great guy, down to earth, and a pleasure to deal with as well. To top it off, once the deal was completed I was presented with a nice bottle of wine to take home and enjoy. I ended up buying a new Jeep, and love it so far although it has only been a few days. I have no concerns sending anyone there for a vehicle. Brian More