Metro Chrysler Dodge Jeep

Metro has finally packed their tent up and flocked off in the middle of the night. I bought my 2012 Ram 1500 regular cab short box there. 5000 k I had to take it back because the front right rim was seized the middle of the night. I bought my 2012 Ram 1500 regular cab short box there. 5000 k I had to take it back because the front right rim was seized on the hub...no rust just seized. The first winter I had water in behind the seat. The brake light on the cab was leaking through the seal. Metro wouldn't pay for it and said I'd have to buy a complete light assembly. At 20k my rear rotors were fried cause of hard spots on the rotors...no warranty. At 23k the front rotors had 1/8th of an inch thick rust on them...no warranty. In the third winter I had no heat...none...in -30c for 3 days...froze my butt off. Problem with the soft wear and Metro installed a bypass on the computer. As a result I barely had heat and no vent worked at ankle level. I got all my oil changes done at Metro as per the warranty. In Dec of 2016 the engine light came on the 2nd week. Metro worked on it for 3 hours...ended up putting a new service engine sensor in the engine. A month and a half later a severe engine knock started and loss of power. Metro found metal filings in the motor. Said I'd have to pay the teardown if I were to get some kind of warranty since I was a few weeks over the 5 years...I only had 40k on the truck...never pulled or carried any load. I asked the service guy why I lost power...He told me there is a knock sensor in the motor that will cause the computer to retard the timing when a catastrophic engine failure is detected causing a loss of power. At that point I had enough of these clowns...told them to give me my frikin bill, give me my frikin truck and I'm frikin outta here....It's funny and highly suspicious that the check engine sensor they replaced 2 months earlier didn't come on when the computer was alerted to the engine failure. I'm left with the idea that the sensor was disabled to get me past the warranty of 5 years. Metro wouldn't pay for the teardown or weeks worth of car rentals and when I called Chrysler Canada the girl told me they wouldn't honor the warranty. I'm so glad Metro is done and I hope those bums enjoy kicking their lunch boxes down the road...And...NEVER buy another Dodge product EVER again. More

STAY AWAY: I purchased my 2019 Cherokee brand new from this dealership, the sales experience was decent, but let's be honest, most sales experiences are good, especially when you know what you want, its a this dealership, the sales experience was decent, but let's be honest, most sales experiences are good, especially when you know what you want, its a salesman's dream to not have to work too hard for the sale. Turns out the vehicle is a pure LEMON, and the after service was HORRIBLE, my vehicle was in their garage approximately 6 times and at one point it was there for over a month.with a HUGE list of issues, to make a longs boring story short, this place has the worst after care service i have ever dealt with. It is unfortunate that after spending that much money on a vehicle and traveling to Ottawa from Montreal this many times that the final answer is, "It may just be something you have to live with" as per Peter Pears. Amazing how protected these dealerships are after they sell a car. I am now stuck with a Jeep Cherokee that has transmission issues AGAIN, and apparently now has a drive shaft issue that no one wants to deal with. I would suggest buying from a dealer that has a solid reputation on service, not on the sale. We will be pursuing legal advice in this matter. More

I wish I never went here. Rick is a liar. They literally break as much as possible, then offer to "fix it". DO NOT GO HERE. break as much as possible, then offer to "fix it". DO NOT GO HERE. More

I just bought a car there. My first time I visited them for the service they made more problems with my car and I pay for it, It is a nightmare for me. for the service they made more problems with my car and I pay for it, It is a nightmare for me. More

Best Car Dealership in Ottawa. Professional, nice and friendly. Amazing service, Reasonable prices and honest people. Previous reviews are really not fare. I would advis in Ottawa. Professional, nice and friendly. Amazing service, Reasonable prices and honest people. Previous reviews are really not fare. I would advise everyone to pay a visit and try themself. More

No idea what these reviewers have experienced I have purchased 6 cars/trucks/vans from Metro since 2007 (Magnum, Ram 1500, Ram Sport, Journey, Grand Caravan, Ram Classic). Never had an issue, alw I have purchased 6 cars/trucks/vans from Metro since 2007 (Magnum, Ram 1500, Ram Sport, Journey, Grand Caravan, Ram Classic). Never had an issue, always treated fairly, have gotten deals on new cars you wouldn't believe. In all of that time, through all of those cars, I have had one service issue. It had nothing to do with the manager, one of the guys said something was done when it wasn't. The issue was rectified in hours and they detailed the interior of my car by way of apology. As for the shuttle hours, call them and they will pick you up, I have done it several times, and they do it with a smile, so that comment is ridiculous. I love Metro Chrysler, it is one of the few remaining dealers inside the green belt and even if the service was 20% better at an auto mall (which it isn't) not driving 25km each way for service is worth any hassle. More

Can I choose no stars for my rating? The WORST Jeep dealer I have encountered, and I've owner >10 jeeps over more than 20 years. They are slow, they lie, they cheat, and the steal. $10 The WORST Jeep dealer I have encountered, and I've owner >10 jeeps over more than 20 years. They are slow, they lie, they cheat, and the steal. $100 for an oil change (not even synthetic). Are you kidding me? 2 weeks to get an appointment. Are you kidding me? No courtesy shuttle after 4:30pm. Are you kidding me? More

Stay away from the service department! I brought my car in for a little body work and a safety check as I was moving from BC. I arranged with the service manager to have the inspection don I brought my car in for a little body work and a safety check as I was moving from BC. I arranged with the service manager to have the inspection done at the same time as the body work. Not only did he not do the inspection he claimed I never asked for it. I reminded him that he said it would be $129.00 he still said I never requested the inspection. The customer is not always right at this dealership. MY SUGGESTION IS TO STAT AWAY FROM THIS SERVICE DEPARTMENT. More

The best Just got the best deal on a new cherokee! This is my first new SUV, boughten used my whole life and the price was too good to pass up. Just got the best deal on a new cherokee! This is my first new SUV, boughten used my whole life and the price was too good to pass up. More

I stopped buying cars here just because of the service dept I've purchased a Dodge Ram Laramie, Chrysler 300C, and Jeep Grand Cherokee at this dealership before giving up. Great sales team. AWFUL service depa I've purchased a Dodge Ram Laramie, Chrysler 300C, and Jeep Grand Cherokee at this dealership before giving up. Great sales team. AWFUL service department. I was constantly bringing my vehicles back to have work redone and after 3 trips trying to get a simple problem fixed on my 300C I ended up driving to Renfrew to get it fixed. The problem was a faulty oil pressure sensor. I knew it, even the 18 year old kid at the Quicklube place knew what was wrong with the car. The Renfrew dealership fixed it in 10 minutes. Other issues with the service department Service counter staff will pointedly ignore you for half an hour while they do paperwork. It's a bizarre and arrogant behaviour that happens nowhere else and sets the tone for all subsequent interactions. Very hostile interpretation of factory warranties - be prepared to fight. Poor diagnostic skills Cars are returned with dirty steering wheel, shifter, and seats Be prepared to return several times to get things fixed properly. Honestly, I would have bought a car from these guys every two years, but that service department. Words cannot due it justice. More