I have purchased 6 cars/trucks/vans from Metro since 2007 (Magnum, Ram 1500, Ram Sport, Journey, Grand Caravan, Ram Classic). Never had an issue, always treated fairly, have gotten deals on new cars you wouldn't believe. In all of that time, through all of those cars, I have had one service issue. It had nothing to do with the manager, one of the guys said something was done when it wasn't. The issue was rectified in hours and they detailed the interior of my car by way of apology. As for the shuttle hours, call them and they will pick you up, I have done it several times, and they do it with a smile, so that comment is ridiculous. I love Metro Chrysler, it is one of the few remaining dealers inside the green belt and even if the service was 20% better at an auto mall (which it isn't) not driving 25km each way for service is worth any hassle.