Brantford Chrysler Dodge Jeep Ltd.

I want to give 0 if I can. The manager of the service department is horrible, very rude and not helpful. Don’t bother ask anything, he gets very frustrated and annoyed with sim The manager of the service department is horrible, very rude and not helpful. Don’t bother ask anything, he gets very frustrated and annoyed with simple questions. I’ve never had such a bad experience with any other place. Take your car somewhere else and save yourself the headaches. More

I was disappointed with the( in my opinion premature)repair costs for my 2017 Dodge Caravan with 152,210km. The cylinder head, exhaust phaser and engine oil cooler were replaced. Also, the oi premature)repair costs for my 2017 Dodge Caravan with 152,210km. The cylinder head, exhaust phaser and engine oil cooler were replaced. Also, the oil and filter were changed without my prior authorization. The totol cost including taxes was $5,652.50. It is a documented issue that the cylinder heads in the 3.6L overheat on the left bank because of an issue with the valve seats. More precisely, the valve seats on cylinder number 2 overheat and this overheating will cause the cylinder head to fail. Seems like a defect from the factory. I briefly discussed this issue with Patrick Donaldson (General Manager aka part owner) He basically advised me that I had received the estimate and he would not do anything to help me out. He made it seem as though a defective engine part and my repair bill was not important and not his problem to deal with. It's unfortunate when the leader of an organization in a small city such as this gives customers, like myself this impression. It leaves me with the conclusion that servicing customers needs are not important to Patrick Donaldson or Brantford Chrysler. I have been in this dealership several times and was never given a reason to have confidence or trust in sales or service. To be fair, Patrick did email me to apoligize for his negative attitude but offered no useful solution to this problem. So I am stuck with a $5600 bill and will be taking my business to a different dealer. More

Recently purchased a new vehicle. Had approval same day . I did have some issues after I picked up the vehicle however the Service Manager is looking after things. I have been a lo Had approval same day . I did have some issues after I picked up the vehicle however the Service Manager is looking after things. I have been a long time client of Brantford Chrysler. More

I purchased a used car from this dealer in the summer time. I trusted that this was a reputable dealer and that they could be trusted to sell me a reconditioned car. I knew post pandemic I would be payin time. I trusted that this was a reputable dealer and that they could be trusted to sell me a reconditioned car. I knew post pandemic I would be paying more but needed a larger car for my business. I got the car home and there were a bunch of problems with the car, I was upset and contacted my sales person who assured me that they would take the car back and fix all the issues, including several terrible rattles, rust on the roof poorly installed trim and the car was dirty! No floor mats in the back, previous owners info still in the computer. They sent a driver to pick up the car and a full week later it was retuerned to me with two of the problams fixed and nothing else! Still dirty still rattley still a car that was not reconditioned. This is a flaky dealership they do not understand customer service and cant even claen a car let alone repair it. I will never ever purchase from this dealer again and you better beleive that all 1000 of my facebook friends Instagram friends tic tok followers will be learning all of the details regarding this transaction and how dissappointing my transaction was. More

I would defiantly recommend this dealership to buy a car! Steph Bailey and Karen Ash are simply the best!! They helped us find our forever car and make the transition fast and easy!! Steph and Karen are supe Steph Bailey and Karen Ash are simply the best!! They helped us find our forever car and make the transition fast and easy!! Steph and Karen are super friendly and they went above and beyond to make us feel confident in the purchase!! The Brantford dealership is extremely lucky to have such hardworking lovely people working for them!!! More

Hi I bought a Nissan Murano from them my experience was excellent Mariah and Emma we’re great friendly and helpful I recommend them to everyone excellent Mariah and Emma we’re great friendly and helpful I recommend them to everyone More

TERRIBLE! Sales was great but the service department is terrible! One visit in particular, went there with a list of issues… they kept my car for FOUR hours only to call me and say there’s nothing wrong wi terrible! One visit in particular, went there with a list of issues… they kept my car for FOUR hours only to call me and say there’s nothing wrong with my vehicle. They take forever with your vehicle and charge an arm and a leg! I will NEVER go back there! More

Sales and finance people are great. I did take my truck there after cracking the windshield and was told hour to replace. 3 hours later still waiting. Not impressed with communication and wont be back agai there after cracking the windshield and was told hour to replace. 3 hours later still waiting. Not impressed with communication and wont be back again. Dodge warranty is good at any dealership. More

A terribly unprofessional dealership. I ordered a new 2020 Ram 1500 limited and was very excited about the new 360 cam features. I wanted the trailer brake control and hitch, but the salesman added the 2020 Ram 1500 limited and was very excited about the new 360 cam features. I wanted the trailer brake control and hitch, but the salesman added the tow package without outlining all the features it added. The tow package adds mirrors and more, he should of added them as separate options. The truck arrived with huge tow mirrors to my surprise, and he remained oblivious to the fact that they were there due to the tow package. He called it a “free bonus”. Turns out the 360 camera feature was deleted due to the tow mirrors, this was very upsetting. The salesman did nothing but apologize and wouldn’t fix his mistake. He childishly ran back and forth between us and his manager, asking him questions. Finally the manager came out and said he won’t do anything. They then offered $1700 to change the mirrors back to normal, but upon following up the service department asked 3000. More

The salesman and financial person were great. However, if you need work done after the sale, good luck! The service manager is terrible, non responsive and the dealership manager is even worse. Love the vehi you need work done after the sale, good luck! The service manager is terrible, non responsive and the dealership manager is even worse. Love the vehicle, but they will never get another cent from me. More