Yesterday I went to Orleans Dodge shopping for a used van. Here is why I won't go back.
The website showed a few vans that were within my budget but most had no information, not even a picture or mileage. I went to the dealership and was pleased to find a van I liked and was told several times that the price was $11999, exactly within my budget of $12K. After a test drive I said I would like to buy the van. The salesman said there was an error somewhere and the real price of the van was $14500. But because of the error on their part, I could buy the van for $13500. I am a retired person on a fixed income and I don't have a spare $1500. If they told me the correct price up front, I would not have even looked at the van. I cannot decide if their behaviour is inept or dishonest. I won't go back.
And if you have read this far, let me add one thing. The carfax for the vehicle showed that all routine maintenance, (oil changes, etc.) had been done at the dealership. In inspecting the van I noticed that many easily accessible places were in need of lubrication (door hinges, hood latch, etc,). Something I expect from the 'quick lube' places, not a dealership. And on the test drive I thought the steering was unusually stiff. It might have been poor tire pressure, then again... it just made me wonder what else didn't get lubricated during routine maintenance. Disappointing.