Niagara Chrysler Dodge Jeep

I purchased a minivan pacifica from the dealer. From manager to sales reps, treated me, wife and son very well, negotiations were short and straight to the point. They made our buying experience with much fun.

Waited forever no call. Appointment at 830am, phone back 1pm still hadn't looked at vehicle. Never seen this before. Got vehicle back 230pm but only because I called. Did nothing about abs issue.

Straight to the point, made it as painless as possible and easy to deal with. I would recommend this dealership to friends who might be looking for buying a new or used car.

830appt... terrible service not friendly.. told by many not to go... took over 2hours... no customer service need to learn how to communicate with customers

Be careful of this dealer. Andrew does not keep his word. Been waiting for 4 months for him to give me corrected paper work as promised. I will never do business with him again. He is not trustworthy. I have already sent 3 friends to another dealer. Love my 2019 Ram but this dealer is not going to get any more of my money. Richard

The sales team was very helpful and easy to deal with I would recommend them to all of my friends and family to go there and buy a car

Invoice #416271. 2010 dodge journey 6 cylinder..vehicle towed in Feb 28.2019 at 5.30pm .my wife called in the a.m.and was told need starter motor ..quoted $700.00..car will be ready around 11 a.m. they will pick you up ..my wife calle Performance Chrysler in St Catharines and was quoted $400.00 and bring car in and S/B ready in a few hours..I searchex the Internet ( Canadian ) parts and labour $433.00..Your service desk gave me the invoice $749.76..I said theye has to be a mistake and showrd them the Internet Price also told them Performance Chgrysler Price..they basically said thats the price ..pay the invoice or you can't have the car..I paid the invoice..not a happy camper will probably not go to your Company again unless this is resolved to my satisfaction..Malcolm Currie

Vehicle was towed in due to an electrical malfunction. Service advisor was called and said that the vehicles battery was flatter than piss to someone he had no previous repoir with. When asked if he had checked a known concern about the battery junction block being checked he said he needed to follow the flow chart to confirm. Understandable however when I called the day before the service staff suggested that that was a common problem and would be most likely the cause. Not sure I will take it back if it happens again. It was covered under warranty so we are appreciative of that.

paid $30,000.00 for a vehicle which the sale itself was a nightmare. Kept telling myself I should've gone somewhere else but continued through. Each visit they kept telling me I needed more of a down payment. fine. Then didn't have the vehicle for 7 months before the ball joints went. Called repeatedly to have them look at it and they kept saying they were too busy. One guy even went so far as to tell me I couldn't have bought my vehicle through them??? seriously??? took it to a mechanic who told me there was no way it should've passed safety as they would've seen the joints going...yet here we are, an $800.00 bill I have to pay because the dealership takes no responsibility. The manager tells me I only had 36 days, rolls his eyes at me and was rude. Will never recommend, will never deal with them again and will file a complaint with every agency.

I purchased a new 2016 Dodge Ram sport from the dealership with the extended warranty. My truck has just over 50,000km and the brakes need to be replaced already - both front and rear. The brakes are showing uneven wear, clearly a installation defect from manufacturer yet know one wants to take responsibility and help me with this issue. My vehicle is always brought to the dealership for oil changes and tires rotations. The tires were rotated on a previous oil change I had at the dealership and know one picked up on the brake issue. An inspection that should be performed when rotating tires. I purchased a 2012 Dodge Ram sport new as well and traded it in with almost 80,000km and never had any issue with the brakes. I will not go back to this dealership for any service work nor buy my next vehicle from them.