Niagara Chrysler Dodge Jeep

ENGINE LIGHT ON DID NOT NEED AN APPOINTMENT ! I just wanted to thank the service staff at niagara chrysler. I was at a car show in the falls from out of town and my engine light came on. I had to I just wanted to thank the service staff at niagara chrysler. I was at a car show in the falls from out of town and my engine light came on. I had to drive back to the GTA. I called 2 other Chrysler dealerships and they would not look at my truck until Monday this was a Saturday. I spoke with Joe and he said come right in. Had me fixed up and on my way in less then an hour! Very friendly and welcoming! Thank you guys for the peace of mind! More

SERVICE FINANCING !!! I was involved in a minor car accident and took it the service dept. I spoke with Joe and he was very friendly and helpful in my situation. I wanted t I was involved in a minor car accident and took it the service dept. I spoke with Joe and he was very friendly and helpful in my situation. I wanted to settled without the insurance company getting involved so my rates would not jump up !! Joe offered me financing solutions which really has great with christmas around the corner. I also was able to buy winter tires for my car at the same time and financed all my repairs !! Because I bought winter tires I was able to get a 5% discount on my insurance per year, I thought I was worried about it increasing because of my parking lot mishap. Joe was great and saved me lots which I was not expecting from a dealership. Niagara Chrysler has made me happy ! More

Service Department Lacking I rarely write reviews but i felt the need to as the service I received here should be noted for potential customers: I had purchased a car here cl I rarely write reviews but i felt the need to as the service I received here should be noted for potential customers: I had purchased a car here close to a year ago... a few months after purchasing I had noticed that the voice control built into the stereo would activate at random and there was a squeaking noise coming from the rear right corner of the vehicle when running over bumpy roads. 1) I had taken the car in twice to get two separate firmware updates that did not fix the issue. 2) I then brought in the car a third time and they replaced a component in the steering wheel to attempt to fix the issue 3) I had brought the car in a fourth time to have it looked at again. 4) They then ordered a new Bluetooth module and replaced it. Did not solve the issue. 5) Finally they ordered a completely new stereo to replace, only this time the replacement stereo was defective and would short out periodically during use. There was also a feint burning smell coming from the dash. 6) I then called the dealer to schedule yet another appointment so they could look at the stereo. I also mentioned that the squeaking noise has not yet been addressed during the 6 times I took the vehicle in. They said that they did not want to attempt to fix it without having a back up glass panel available in case they made a mistake and damaged the current headliner. They said the part was not available in Canada and would take over a month to receive it. Also, they would not be able to bring the car in for over a week as they were booked fully. During the last few visits to this dealer I was never given one apology for having to take a vehicle in over 5 times to have a simple issue corrected. They also thought it would be a good idea to make sarcastic jokes about how often I was here. I finally gave up and called the St. Catharines Chrysler dealer, I was able to bring in the vehicle the next day. Within one hour they realigned the headliner and corrected the squeaking issue immediately. They then ordered in a new stereo as they confirmed the replacement stereo I received was defective. When the functional stereo was received I was asked to bring in the vehicle immediately and since then have not had one issue. What took Niagara Chrysler 3+ months to worsen a situation... St. Catharines Chrysler resolved the issue in little over a week. In short, if you purchase a vehicle from this dealer... use St. Catharines Chrysler for their service as they are above and beyond the competency of the Niagara Falls location. More

Buying a new Vehicle I have purchased 5 Grand Caravan from this dealership over the years and have been treated excellent every time I was there.If you go to purchase a ne I have purchased 5 Grand Caravan from this dealership over the years and have been treated excellent every time I was there.If you go to purchase a new vehicle they will take good care of you More

Quick diagnosis, great price and friendly staff!!! I brought my car in to as I had a shimmy in my tires and the team was able to quickly diagnose my car with warped tires from the winter and ware and t I brought my car in to as I had a shimmy in my tires and the team was able to quickly diagnose my car with warped tires from the winter and ware and tear. They were able to order the parts and have the car back to me very promptly and the cost was below my expectations. The service staff took care of me in the waiting room, the coffee is fantastic by the way! The General Manager Andrew even came out to say hello and ask if everything was ok. Niagara Chrysler has a great atmosphere. I will return again soon for an oil change...did you know your 5th one is FREE!!!! More

Customer service here was absolutely horrible!! Terry Blong the salesperson was a very nice guy, we have nothing bad to say about him but Andrew Page the manager was so rude! We had given the dealership Blong the salesperson was a very nice guy, we have nothing bad to say about him but Andrew Page the manager was so rude! We had given the dealership a call soon after we bought our used Jeep to say that the radio was not working and neither were the high beams. They told us they had safetied the vehicle and that there was nothing wrong with it so they couldn't help us. In the meantime we had brought it away to Eichenburg Chrysler in Tillsonburg as this is the closest dealership and they looked at it and noticed the wiring was all wrong for the headlights/high beams and the wrong antenna was on so it wouldn't catch any signal. We called them back and spoke to Andrew Page who was starting to become angry at us, when my husband said he didn't think he wanted to do business with Niagara Chrysler anymore Andrew said good because he didn't want our business anyways! Eichenburg called Niagara Chrylser and they settled it so we did not have to pay for the repairs that should have been made when they safetied the vehicle. Another thing was the week after we purchased the vehicle the light came on for an oil change, I'm pretty sure for good customer service they should service vehicles when they are sold so the customer doesn't have to get an oil change a week later. Also, there was no owners manual included with the Jeep and were told we would have to buy one for $50. You would think this would be included in a purchase that was $36000??? I would never recommend this dealership to anyone as you do not know what you are getting into when buying a vehicle as they do not safety it properly and do not go out of their way IN THE LEAST to please customers. More

THE SERVICE WAS FAST AND FRIENDLY. I WAS QUOTED 375 DOLLARS FOR MY REPAIR AND WHEN I PICK UP MY VAN IT WAS SLIGHTLY LESS WITH TAXES IN! I ACTUALLY ENJOYED MY VISIT! THANKS JOE DOLLARS FOR MY REPAIR AND WHEN I PICK UP MY VAN IT WAS SLIGHTLY LESS WITH TAXES IN! I ACTUALLY ENJOYED MY VISIT! THANKS JOE More

Went in to purchase a new truck. Steve had a very chessey used car salesman personality. Told him I was a repeat customer, didn't seem to care. Tried to do a deal for a 2012 Ram quad cab and basiclly told me used car salesman personality. Told him I was a repeat customer, didn't seem to care. Tried to do a deal for a 2012 Ram quad cab and basiclly told me if I didn't like the price there was the door. So needless to say, we went to Performance Chrysler in St.Catherines and we are now the proud owners of a 2012 Ram 1500 Sport Quad Cab 4x4. Thank you Steve for giving us the brush off. Because of your poor attitude and customer service we would have never ventured into Performance Chrysler where our experience was amazing.I would highly recommend this dealership. Especially Paul Eccles. Great salesman. Even though I purchased my Jeep at this dealership, I will no longer bring it there for service calls. I will gladly drive to St. Catharines just because they know how to make a customer feel appricated. More

I am here in Niagara Falls from the States as a tourist. I experienced a transmission problem with my '94 Grand Caravan the day before I am returning. This is a classic example of the distressed traveler pr I experienced a transmission problem with my '94 Grand Caravan the day before I am returning. This is a classic example of the distressed traveler primed to be taken advantage of. These people treated me better than I could ever have imagined. They were more than fair, courteous, honest and considerate. I have had a blessed experience. I could have taken the vehicle to a number of locations, but I thought that I should see a 'specialist' who would be knowledgeable about my type of car. It was an excellent choice and I am very pleased. I would recommend them highly. I had the opportunity to speak to other customers in the waiting area, and they were all comfortable with the choice of Niagara Chrysler Dodge Jeep. I am too. More