Niagara Chrysler Dodge Jeep

I pity anyone who buys a vehicle form this dealership worse dealership to buy a vehicle from the service is actually even worse is just goes downhill rip off on parts terrible worse dealership to buy a vehicle from the service is actually even worse is just goes downhill rip off on parts terrible mechanics etc etc More

NEVER AGAIN! Never again will I use Niagara Chrysler Jeep Dodge! First off let me explain by saying I really do enjoy the Jeep I purchased. But make no mistake t Never again will I use Niagara Chrysler Jeep Dodge! First off let me explain by saying I really do enjoy the Jeep I purchased. But make no mistake that's all I've enjoyed… I've had my car in five times for repairs to the front console. First my blower motor goes, second my Bluetooth module goes and third my back up camera. I have been waiting for over a month for the part to come in for the Bluetooth module! I get a call for the blower motor to be put in but I'm told that the Bluetooth module is on its way over a month later I finally have these repaired. Then the back up camera decides it's going to break… Having service guy in car seeing camera is broken call me and tell me "well it worked for our technician… You'll just have to bring it in when it breaks again" what kind of services that? My car is a 2016 jeep compass high altitude paying over $30,000 for a car that has less than 17,000 km on it these issue shouldn't be happening. I am a very understanding person but when I've been inconvenienced and have missed work to pick up the car drop the car off pick up the car again like come on guys get your act together! Another deciding factor of me writing this review is due to the fact that I had spoken to the dealer who sold me the car and told him the prerequisites for me to on the car would be a back up camera and navigation… The back up camera they took care of which is now broken… And the navigation they are fighting with me because it's going to cost $3000… You're a huge dealership! Show some customer service and do the right thing! I'm not asking for a new vehicle I'm asking for something that I had requested be in the vehicle! Dealing with Andrew page and his disgusting attitude towards me today I will be telling all of my family and friends to never again visit Niagara Chrysler Jeep Dodge! Once I get my back up camera fixed I will be taking my vehicle elsewhere to be serviced I've just had enough with this company! More

GREAT SERVICE I just want to give credit to the staff at Niagara Chrysler's service dept. I called to make an oil change appointment and Joe told me to bring it dow I just want to give credit to the staff at Niagara Chrysler's service dept. I called to make an oil change appointment and Joe told me to bring it down that day. I left a message at Performance Chrysler and they still have not called me back! Great job! More

Refreshing Service Experience After dealing with another area Chrysler Dealership and not being very happy .. I called Niagara Chrysler as my new Cherokee was making brake noise .. After dealing with another area Chrysler Dealership and not being very happy .. I called Niagara Chrysler as my new Cherokee was making brake noise .. I talked to Shane and he said come on in ,, ... upon arrival Shane greeted me .. reviewed the issues and promptly had a mechanic looking at the my Jeep .. it turned out that the was some warranty coverage for part of the problem and he also advised me about caliper servicing regularly ... we did that as well... I was very happy with my experience .. no worries no stress .. I will now be call Shane for all of the Jeeps needs ... .. More

STRESS FREE VISIT WE BROKE DOWN IN THE FALLS ON A FAMILY VACATION. WE CALLED ON MONDAY MORNING SPOKE TO JOE HE SAID HAVE OUR TRUCK TOWED OVER TO THE DEALERSHIP AND HE W WE BROKE DOWN IN THE FALLS ON A FAMILY VACATION. WE CALLED ON MONDAY MORNING SPOKE TO JOE HE SAID HAVE OUR TRUCK TOWED OVER TO THE DEALERSHIP AND HE WOULD GET US LOOKED AFTER. NO APPOINTMENT AFTER A LONG WEEKEND! NEEDLESS TO SAY WE ARE GREATFUL FOR THE GREAT SERVICE. More

WORST MISTAKE OF MY LIFE BUYING A VEHICLE FROM THEM AWFUL AWFUL AWFUL dealership to do business with. This review is for all future customers interested in buying a vehicle from this lot. Do your self a AWFUL AWFUL AWFUL dealership to do business with. This review is for all future customers interested in buying a vehicle from this lot. Do your self a favor and do not buy your vehicle from this dealership, it will save you from a stressful situation . I purchased a 2015 jeep grand Cherokee a week and a half ago. The jeep has been in the shop twice, and still not fixed. The service department advisor Shane clarkson has an incredible attitude when asked what was wrong with my vehicle. Finally after bringing the jeep in twice I had to go to another dealership to have my front rotors changed, brake maintenance, and an alignment done, all in 14 days of owning the jeep, all which those expenses had to come out of my own pocket because it wasn't covered under warranty.. We went back to speak with the general sales manager Andrew Page who was a whole other kind of "don't give a xxxx" character. We showed him the bill that we had just gotten, and said there is no way this issue just showed up, it was well evident before you sold us the vehicle. all he did was shrug his shoulders and not care.. he said he wasn't paying for it. When I am buying a 50,000 vehicle I should NEVER be having these issues, If I had done a little more research about this dealership I would have never ever step foot in there. This dealership is unbelievable...... FIVE STARS WAY WAY DOWN. More

Repairs WHAT ever you do....DO NOT bring your vehicle in to be serviced here EVER-Niagara Chrysler Dodge Jeep 4421 Drummond Road Niagara Falls, ON L2E 6C5 WHAT ever you do....DO NOT bring your vehicle in to be serviced here EVER-Niagara Chrysler Dodge Jeep 4421 Drummond Road Niagara Falls, ON L2E 6C5 Bring it in in perfect condition with the exception to the repair that needs attention-....And in return you receive it back with the repair needing attention as it remains "UN-repaired" but in addition....you have vehicle damage. When dropping your vehicle off, yes they do a walk about looking for damage prior-yet when returning the vehicle back LOW and BEHOLD there's a crack in the windshield "Oh wait" it's something you have done....yet there is no trace of any "Stone chip, or marking indicating you yourself are responsible" the crack was a pressure crack created by the repair completed at this dealership....then your given a dealer who can repair it for as low as $400.00-yes we were even told WE had front end damage to the car.....NOT this never occurred....then we were told "Listen if my guys created the crack they would tell me" ...... I'm sure!!!!! NOT- they were working on the air conditioning Inside...the crack occurred when they were repairing In addition the Vehicle is BRAND NEW....I repeat don't ever go...horrible what they have done to my family-left feeling RIPPED OFF not ever feeling trust towards this dealership EVER More

They fixed my ECO Diesel!!!!! I had my beloved ECO Diesel Ram at Performance Chrysler for the Engine light on. I took my truck back there at least 7 times. Spoke to Joe at Niagara I had my beloved ECO Diesel Ram at Performance Chrysler for the Engine light on. I took my truck back there at least 7 times. Spoke to Joe at Niagara Chrysler and he told me he has a Tech that's an ECO diesel whisper over at his shop. So I drove all the way over from St.Catherinse. They ordered a sensor and the problem was solved!! OMG I wasted so much of my time at Performance NEVER AGAIN!!!! More

one horrible experience!!! Purchased a vehicle from Niagara Chrysler, at first all fine and dandy. But when I took my vehicle in to get it inspected it was a whole new ball ga Purchased a vehicle from Niagara Chrysler, at first all fine and dandy. But when I took my vehicle in to get it inspected it was a whole new ball game. At first when I took my vehicle in, they couldn't figure out the problem. They said, and I quote " nothing is wrong with the vehicle it's running fine" No explanation, the Secretary gave me a letter and sent me on my way. A week later the vehicle that I purchased brand spanking new that nothing was wrong with. Leaves me stranded. So I call Niagara Chrysler again, and the person in charge JOE!! SAYS to me " get a toe truck and have it deliverd here. But isn't this something that the dealership should be doin?. Anyways the vehicle gets sent in. And get this no one is calling me back on what's going on with my car. I'm the one that has to call this guys and ask what's wrong with the car. And they said will call you when we find out. Wow grate service huh? So I call back the next day. Ya come pick up the car tmrw. Not we will pick you up or drop it off. So I get there the next day again here are your keys no explaination, when ask't for a work form, responds was we will mail it to you. YET again when ask't what was wrong with it oh we greased the relay! My thought, that's it that all you guys did to it. HOLY CRAP WHAT AN EXPERIENCE ,....... HORRIBLE, HORRIBLE, HORRIBLE, More

Great service! I had issues with the other Chrysler dealer in Welland, was expressing this to a co-worker of mine and she referred me to Joe at Niagara Chrysler. She I had issues with the other Chrysler dealer in Welland, was expressing this to a co-worker of mine and she referred me to Joe at Niagara Chrysler. She gets her van serviced their as well. Called Joe, booked my oil change without any issues. He arrange a shuttle ride for me and pIck-up. Did not miss a beat in my busy teaching schedule! Service I expected from the other dealer that I never received! Had pleasant surprise after paying for my oil change and that was the buy 4 get the 5th oil change for free! Who gives anything away any more? Awesome service. Great people! More