Bought a 2019 Jeep Compass from this dealership.
Issue 1) price was not listed properly on the bill of sale - negotiated 3 times on why the bill of sale was not reflecting the actual amount agreed upon. Was told it was a new system "system error". Review your Bill of Sale with a fine toothed comb always...
2) When I test drove the Jeep, tires were low with an alert on the dash - fine, it was cold out, thought nothing of it. When I picked it up, the alert was still on the dash... you wonder if they even look over the vehicle before passing it on to the new owner. ESPECIALLY when it is brand new - not a great start. Our salesman Markis said it wasn't a big deal but if I wanted, he could ask to bring it into the shop. DON'T ASK, JUST DO IT - this is horrible customer service. How are the tires not a big deal? I would have to return with the Jeep to get the alert taken off my dash...Sat in service department for 25 minutes for them to fill the tires...
3) Once I left the dealer, they were to mail my ownership to me. First off, I asked for it not to be mailed, I would pick up. Saves me waiting for an ownership when I pass through town. 1 week goes by, no ownership in the mail... now I am driving with no proof of ownership ?!. Sent an email to Stefania and Markis at the dealer - Markis states he will have to follow up with the evening Receptionist because he gave it to her to mail. No follow up email - couple days later I sent a long email to the GM, sales manager and finance manager asking for them to look into it. I then called the day Receptionist to follow up for me - she was able to produce a copy for me to pickup. If the ownership didn't come in the mail then I would have to file a loss of ownership with the MTO and pay for a new one... surprise surprise Markis never responded to any emails after this and my ownership turned up at the front desk out of no where... TWO FULL WEEKS of this xxxxxxxx to have it sitting at the dealer the entire time.
Good for you Markis for getting your commission, apparently customer service doesn't mean anything once you get paid.
DON'T BUY A CAR FROM THIS SALESPERSON - request someone different if you have to buy from this dealer.
I will not be using this dealership for any service. Not even a follow-up phone call from a manager or some sort of compensation for the waste of time they caused me, not to mention the risk of driving with no ownership.