Unless you like being deceived, betrayed, and lied to… and EVEN CALLED A LIAR, DO NOT BUY from this Dealership. Do not buy #dodge #ramtrucks #Chrysler #jeep #laurentianchrysler #charger #journey #cherokee #Durango
Here is why...
After purchasing a brand new custom RAM 2016, 2500 from this dealership, I have now been told that the warranty I purchased that cost upwards of $4000 won’t cover the replacement of the broken front differential. Why? “Its been underwater… or a lack of maintenance.” After providing all of the necessary maintenance documents, they reverted to, “its been underwater.”
Anyone who knows me knows that I’m not exactly a bushman or a fisherman; that that RAM is one of the more powerful “grocery-getters” in the city. Given the fact that there is lots of snow in Sudbury, is the message here that RAM trucks can’t get wet? During conversation with Amy at the dealership, she almost directly called me a liar, " Well Karson, a similar situation like this has happened in the past, and eventually the guy did admit to having it underwater."
Now get this—this same truck had one of Laurentian Chrysler’s “85 Point Inspections” approximately three months prior to the diagnosis of its front differential being “unsafe to drive.” One component of this 85 point inspection is to “check for differential noises”. During a past inspection of a bearing it was noted that the dealership used a stethoscope to listen to the bearing, but somehow they weren’t able to hear what they called “the worst diff they have ever seen”? Why was no stethoscope put on the front differential during the 85 point inspection?
After directly contacting FCA Canada with employees Mitch and Connor (Chrysler Canada) and pleading my case, the answer I got was “this is what the dealership said, and that’s all we can go by.” After quite easily exposing the holes in the dealership’s reasoning, he simply apologized. After demanding to speak with his supervisor, I was told “no.”
You read that correctly. I was told “No, you cannot speak with my supervisor.”
OH! Plus upon leaving the dealership to bring my "undrivable" truck home--unfixed, I was billed for the replacement of the window clips (which I never asked for) and diagnostic of the differential.
Again, unless you like being deceived, betrayed, and lied to… DO NOT BUY from this Dealership. Do not buy #dodge #ramtrucks #Chrysler #jeep ... Boycott these companies