Please read this and DO NOT bring your vehicle to this dealership for service. Extremely careless and negligent. Do not trust your vehicle or your safety with these people. If they are careless with those things what are they doing with your wallet? This review speaks of personal experience with the service department only.
I recently brought my 2014 Jeep grand Cherokee eco-diesel into Woodstock Chrysler for a safety recall regarding the EGR cooler, which has been known to catch fire in some instances. These fires result in a totally engulfed vehicle and could cause serious injury or death to all passengers and totally destroy the vehicle obviously.
Due to service issues under the previous ownership I was hesitant on bringing this vehicle here again even though it’s being widely advertised they are now under “new ownership.”
Nonetheless, being a safety recall I brought it to my local dealership in Woodstock ASAP, which is under “new ownership” to have the safety recall completed.
I had called three weeks earlier about having this recall completed and was put on a waiting list for parts. I was told it would be a couple weeks if not longer for parts. I waited about three weeks and called the dealership back because nobody reached out to me whatsoever. After service checked with parts for an ETA they were magically going to be getting the parts required in the following day and scheduled me in for the day after that. It was also coincidentally my turn next. Now looking back at this, What are the odds?
Keep reading, now things get interesting...
I showed up several hours early for the appointment to drop it off before work and parked in front of the service doors as per usual protocol. I went inside to let them know I was there and give them the keys. I had asked them if they could possibly bring the Jeep to the yard where I park my transport truck only around the corner from the dealership when the repair was completed. They immediately refused to do this for me. I explained I’m a transport truck driver and I would not be back until after business hours and I require the Jeep to get home from the yard. They immediately refused once again. Any dealer I’ve dealt with in the past has offered to bring the vehicle back to my home or would pick me up if needed to get my car back without me even asking. These guys weren’t even willing to drive literally around the corner. I said no problem and made other arrangements to pick the Jeep up after hours and headed off to work.
I received a phone call about 15 minutes after getting on the highway at work, which was only 30 minutes after leaving the dealership. They advised me that my Jeep was ready to be picked up and did not require this recall as it had a special sticker on the fuel pump indicating it had an engine replacement. However, my engine has never been replaced. Also, this vehicle had an extended warranty on it which just expired last year, meaning if it was replaced it would have been done by a Chrysler dealer and a record of it in the FCA system. They documented this is the reason they were not doing the repair and attached a secondary sheet explaining this is why they did not do the repair.
When picking the vehicle up, I questioned them once again about why the recall was not being done. They continued to tell me my Jeep did not require this recall. Yet, when I originally called to book it in they told me they were replacing all of them as it’s a large safety concern and the recall paperwork i received from FCA said the same. It’s a huge safety concern and liability they are all to be properly inspected and replaced.
Being a significant safety concern and with my wife and kids being in this vehicle often I was pretty bothered by this. Especially, since I know my engine has never been replaced and something seemed off with the whole thing. The service advisor even had a hard time finding words when talking to me. She was constantly stuttering or didn’t know what to say and seemed nervous. I didn’t think much of this until later and I started putting pieces together.
I read the extra paperwork they attached to the invoice saying they did an inspection and it did not require it. Directly on the paperwork they provided me it said if the check engine light is on to plug it in and check for codes and inspect those parts under recall. My check engine light was clearly on when the vehicle was dropped off and I have a photograph of this with the exact matching mileage on the Jeep as their services paperwork proving this.
The Jeep was also parked in the same spot I left it approximately 30-40 minutes earlier. Directly in front of the service doors with the same vehicle parked behind it that arrived just after me. I photographed this as well.
It is evident that not only did they not check the Jeep, they did not even bother to plug it in and check for codes. They likely didn’t even check under the hood for these “stickers“ that they claim indicated The engine had been replaced and it did not require recall. A simple search on my vehicle will show that the engine has never been replaced.
I immediately called the dealer back after reading this paperwork and indicated they obviously did not check anything as the paperwork they gave me said if the engine light is on they need to do a thorough inspection. They did not believe me that the check engine light was on. I explained they would know different if they actually looked at my vehicle because it’s clearly on. They asked I bring it back the following week sometime so they can check the codes but said it’s still not requiring the recall part replacement regardless.
At this point, I lost all faith in this dealership. I became concerned that not only are they careless and negligent, but there may be some other shady reason for playing this game and I don’t want to be left with a major safety concern. I mean did they even get the parts? Are they holding them for resale due to parts shortage to try to make more money on it? Are they still trying to get paid from Chrysler for this recall repair even though they literally did nothing?
I reached out to a different dealership and made an appointment for the same recall. I explained what happened at this dealership.
The other dealer advised me they have been replacing every single EGR cooler under this recall as it is a huge safety concern. They checked my vehicle history and confirmed there was never an engine replacement and also not one on record in the FCA system. I confirmed this further through Carfax that this is also true as it would have been indicated there as well. There is no record of an engine replacement and I have never replaced the engine.
I have now brought this vehicle to the other dealership for a proper inspection. The other dealer advised me the recall was definitely needed and necessary and they were completing the repair immediately. They said they had no idea what Woodstock Chrysler was looking at that would indicate it did not require the recall or that it had an engine replacement because there aren’t any indicators. They know what to look for and there was nothing there. They also offered to drive the vehicle back my house for me when completed. I asked if they could bring it to the yard where I park so I have it to get home after work. They said no problem at all. This other dealer is about 30 times the distance further than Woodstock Chrysler, who wouldn’t even drive it around the corner.
It is evident to me that this “new ownership” is no better and possibly even worse than the previous ownership when it comes to service. The issue I had with the previous ownership was also that they me with a safety issue after servicing my vehicle And took no accountability for it whatsoever. It was also an issue at that time that could have either destroyed my vehicle’s engine or caused a fire which could’ve been detrimental to my family.
This dealer has now put me in the same situation several years later in a different vehicle under “new ownership.” However, this time it was for a safety recall that was supposed to be done no matter what. Yet, they refused to do it and definitely did not check anything properly prior to making that decision. I still don’t know the reasoning as to why they would do something this stupid she blatantly negligent, but I am definitely going to be looking into it further. I hope this dealer receives all possible ramifications in this instance.
Hopefully this review will help someone else and possibly even save a life. This is now the second time this dealership has put me and my family at risk after bringing my vehicle to them. New ownership or not it’s pretty evident it’s all smoke and mirrors.
DO NOT COME HERE for service!! It’s not worth the risk to your vehicle or personal/family safety.