152 Ontario Chrysler Dealers

On top of being overcharged on minor repairs I recently - lisasstlhr2

On top of being overcharged on minor repairs I recently had another problem through my own mechanic who tried to get a part from them which turned out to be non existent and unobtainable!! He called them to get a shifting cable for my 2015 jeep Cherokee and was told they would have it in the next day which was a Saturday morning and they made him pay for it which came to $50-$60. He paid for it and went in the Saturday morning to pick it up and was told they didn’t have it and wouldn’t be getting it in at all. When he told them the situation they said “what do you want me to do it’s not my problem and too bad”! He asked for his money back and they denied him the money returned and said once again that it’s not their problem! I called up jeep Canada and found out that they stopped making parts for my car a while ago!! So the dealership lied to him knowing full well the situation and even took a payment for something they knew they couldn’t get!!!! This dealership should be under review for its shoddy work and its shady deals!!! Terrible service terrible customer service and care!! Jeep of Canada is now looking into it for us!!!

They have left me and my children in a dangerous car that - Josstay3

They have left me and my children in a dangerous car that is still under warranty and has not been fixed in 13 months! DO NOT BUY!!!!

$1400 for a quote to tell me what it might need. - Amellb

$1400 for a quote to tell me what it might need. Save your money go somewhere else, unless warranty work

My first time (after owning 4 Ram trucks) to Doyles - bing.patterson02

My first time (after owning 4 Ram trucks) to Doyles collision centre was an experience I needed to comment on. Scott and Kevin were amazing with the time they took and the patience they had well working on my damaged 2021 Ram . Delayed parts out of their control, was frustrating but the time each of them took to calm my concerns and the way they went out of their way to explain and show me calmed my nerves and made me realize I’d picked the right dealership .Despite how busy they were and my constant questions and visits to check on progress they were professional, courteous and respectful .The finished job left me pleased and satisfied completely . Highly recommend this dealership .

Tung Nguyen is our go to guy - we now call a friend and - Jolene.prentice11

Tung Nguyen is our go to guy - we now call a friend and not just out sales guy! We travel 1.5 Hours to see him whenever we decide to change vehicles! On purchase/ trade number 4 now! Always top notch. They are lucky to have him!

I have recently purchased two vehicles a 2019 Dodge - Mike Gebauer

I have recently purchased two vehicles a 2019 Dodge Challenger and a 2017 Hyundai Elantra for winter driving,I was very pleased with the way I was treated by both my salesman Eric and Bruce in finance. As it turned out I purchased an extended warranty on the Hyundai because of the car’s age. It was a good thing that I purchased that warranty because not long after purchasing the vehicle the alternator gave up the ghost and needed to be replaced, Leeanah and Cody in service in service promptly took the car in and replaced the alternator, A special thanks to the courteous and efficient service staff!

First time customer and I am over the moon I found this - Mis chameleon

First time customer and I am over the moon I found this dealership, I ahd a bad experience with my last dealer and decided to change it up, the moment I walked in I was greeted by john, i was in for a simple pil change, he offered me water and snacks. Had my jeep done in less than 1 hour. I visited the parts department where I met Amy, she was very knowledgeable and energetic which matched my energy. I purchased 2 tshirts that I have never seen before and absolutely love them. Will definitely come back

I read I lot bad reviews honestly I just bought I - John P

I read I lot bad reviews honestly I just bought I challenger and all staff was amazing Mohamed and is boss they really make work all I asked the only problem they don’t have staff speak Italian 😜 unfortunately I don’t speak very well English but they try to help out I will review next time when I need do the service and will see but I recommend to go there I’m sure they will help you to make your dream come true I hope when they read my review I will have extra discount I’m kidding

AVOID! - Cory

AVOID! This dealership is a total nightmare! I’d give it a zero star if I could. Their communication is terrible. It took them days to get back to me, and when they did, they offered me significantly less than other dealers for my trade-in. To make matters worse, they sold the vehicle while I was waiting for them to respond. Do your own research; others have had similar bad experiences.

The sales team is amazing here. - Terry B

The sales team is amazing here. They helped me pick out my brand new 2024 Ram 1500 Warlock and gave me a great deal. If you are looking for good service and a good price in Hamilton, go to Taylor Chrysler Dodge! They have excellent staff and treat you like family.

Absolute worst at communicating. - zephyr_rr1

Absolute worst at communicating. I have left several messages for Jennifer and the manager (didn't get his name) but no decency to return calls. If you don't buy the extended warranty Jennifer will ignore you if you try and follow up - no commission = no service; such ridiculous short-term thinking and a bat attitude. I am planning on buying a Jeep in the next 3 months and I absolutely guarantee I won't be buying it from these lazy arrogant clowns. The service & parts guys were good, but based on the rude behaviour of the sales and office staff, including the receptionist, I'll be going to another dealership for service. I can't reward this horrific behaviour with follow on business.

I continuously have a very positive experience at this - Rita S

I continuously have a very positive experience at this dealership. The team, Anna, and Mary are very knowledgeable, transparent, and genuinely helpful from start to finish. Would highly recommend.

Purchased 2019 Bighorn last month A few small hiccups - s.r.taylor.668

Purchased 2019 Bighorn last month A few small hiccups along the way but Jason and Patrick resolved professionally and flawless Thanks Brantford Chrysler S. Taylor

I had such a great experience buying from Hunt. - S.Alexander

I had such a great experience buying from Hunt. Mike was patient and informative. There was no pressure to buy and never once did he make me feel rushed. Thanks to Mike and the whole team!

I brought my vehicle in for a transmission fluid and - onemore_ko17

I brought my vehicle in for a transmission fluid and filter change, and to diagnose a noise from the front end when turning and accelerating. I specifically mentioned that it might be the front U‑joints. The next morning, I received a call with a long list of recommended repairs: all new ball joints, broken exhaust flange bolts, an engine oil cooler leak, rusted shocks, spark plugs with carbon buildup, and a fuel system “tune‑up.” None of these items addressed the issue I actually brought the vehicle in for. What’s more concerning is that when I paid the bill, the inspection notes stated that the front U‑joints were seized — the exact problem I asked them to look at. This was never mentioned on the phone and wasn’t included in the estimate, so I never had the opportunity to approve the repair. I also want to note that my vehicle had no exhaust leak when I dropped it off, but it did have an exhaust leak when I picked it up. They mentioned broken exhaust flange bolts, but I had no exhaust noise beforehand, and no photos were provided when I asked for them. Regarding the “oil cooler leak,” I have never seen oil under my vehicle, and again, no evidence or photos were provided to support this claim. The bill also stated that the transmission service required 2.5 hours of labour due to “seized bolts.” This transmission pan does not have a drain plug, so the pan bolts must be removed for every fluid and filter change. This exact service was performed 3 years ago at another dealership, so the bolts should not be seized again in that timeframe. In my opinion, either the previous service wasn’t actually performed, or the claim of seized bolts today is inaccurate. Finally, the cost of the transmission service was more than double what I paid for the same service three years ago. When I asked why, the only explanation given was that “bulk oil has spiked,” even though the majority of the increase came from labour time and parts markup, not fluid. Overall, the lack of communication, the upsell‑heavy approach, the inconsistencies in the inspection, and the failure to address the issue I actually came in for left me very disappointed.

I've been waiting 3 months to find out if the paint issue - arose1

I've been waiting 3 months to find out if the paint issue on my jeep is under warranty.....still no answer! go anywhere but here!

They installed new battery in my wife's jeep. - r.bermuhler

They installed new battery in my wife's jeep. Charged $371 for the battery and $223.50 labour. With taxes $671.00 to get a new battery. Wont be back.

Marta was very professional all through the process. - pusiohen

Marta was very professional all through the process. Mike was also helpful and professional as well

Always excellent service. - miriamperks

Always excellent service. Attentive sales staff. Always polite. Pleasant and knowledgeable. Always available whenever I had questions about my dealer financed loan.

Do not deal with these people. - may

Do not deal with these people. Their sale tactics are horrible and they have zero respect for customers. Very aggresive and they will wear you down until you can no longer think straight and then the boss called me dramatic when I said they are aggresively pushy. They do not answer your questions about other cars except for upping the interest on them so it looks like there are no real savings. Deeply regret dealing with them. Never again!!!

Bought my Dodge Caravan about a year ago from them. - rbarker

Bought my Dodge Caravan about a year ago from them. I was in a jam needed to have brakes checked before heading out on long trip. Service booked me in same day and resolved any issues. Also lent out a service vehicle. Was very impressed. McConnell-Barkers

Our 2023 Jeep Wrangler Willys experienced an issue that - ddavis5836

Our 2023 Jeep Wrangler Willys experienced an issue that caused the steering to become unfunctional while driving. Being that my wife could not move the steering wheel she went left of center and ran off the road in La Salle. Luckily, no one was injured. We brought our Jeep to Racicot for repair since it was where we got the jeep. After 3 months of them trying to diagnose what happened they said they have no idea what caused the issue because there is no code being thrown in the system. We expressed multiple times over the last three months that we are very concerned to take the vehicle back with no repairs and at first they were very sympathetic and said they understood. However, 3 months later we were told that we needed to bring the loaner back and there was nothing else they could do to diagnose the problem we experienced. When we stated that we did not want to take the vehicle back due to the possible impending occurrence they stated there was nothing else they could do. We noted that we would be getting an attorney to ensure any future possible injury or property damage would be their responsibility they said do what you have to do. I also reached out to Chrysler Corporate “Jeep Wave” who basically just said to keep working with our dealer and that they were closing our ticket. While working with Racicot their staff always spoke professionally to us but incompetence, lack of communication, and complete disregard to stand behind the product was always evident. Those that are reading this may just assume I am a disgruntled customer, but I am only writing this review to hopefully deter someone else from dealing with an issue like this. My advice would be to not buy a Jeep / Chrysler at the moment due to quality issues but if you must go to a different dealership in the area. Please see a few specific notes below on the individuals we dealt with: Matt was our lead technician – He was a very nice guy but what I took from our conversations was that if they don’t have a computer code there is nothing that they could do. He also was sympathetic to the situation but said his hands were tied and could not do more but alluded to wanting to be able to help more. After a few conversations he directed us to who I believe was a service manager named Ava. Ava – The one time I got to talk to her she was respectful but provided zero benefit to the issue. There were multiple times she stated she would call back and would not. I would call and she would always be busy. Jamie – He was our salesman and was friendly during the purchase and sympathetic at first but once he spoke with the owner Leo about our situation seemed to become much less helpful. Leo – the owner was supposed to call us a couple of times but never did. Leo’s son – we were told that he felt bad and would not want his family driving this Jeep but if we did not want to purchase a new vehicle from them there was nothing they could do. At one point there was discussion around them finding someone to take the lease over for us but then they said they would be nervous to have someone else take on the Jeep due to the issue. However, the glaring point is they are not very concerned about my family driving and riding in this Jeep. This is just speculation but it felt as though the staff wanted to do the right thing but there is a bad culture from the Owners where money is more important that standing behind your product and a repeat customer that they are now losing. We are extremely unsatisfied with this experience and would tell anyone we talk to, to avoid the Racicot dealership at all costs. In their commercials they always say who’d you expect, now we unfortunately know too well…

We brought our truck in for service recently, the service - diguers2

We brought our truck in for service recently, the service was excellent, special care in customer service provided by their counter person Alex. Will be returning in future.

Had an excellent experience buying a Ram truck and - Marcel

Had an excellent experience buying a Ram truck and dealing with Robert Kean. Had lots of fun and felt no pressure purchasing the truck.

My car purchase was efficient, as promised, and I'm very - jane_howe

My car purchase was efficient, as promised, and I'm very happy with the results. Scott and Ben went out of their way to make the deal. Certainly helped that Ben sold me my Chevy HHR which I adore but time to replace at over 300K. What I appreciated was the straight talk, and the sincerity of engagement. Not easy in this day and age because the pace if fast. But since this is the 2nd largest purchase for most anyone, I appreciated they took their time to ensure I was comfortable.

BUYER BEWARE! - Hosed!

BUYER BEWARE! We specified our towing needs and were told the CHEROKEE would do the job. When we illustrated the vehicle was grossly underpowered we were told to 'take it up with JEEP! After 8 months and a mere 10,000kms their solution was for us to trade up at $8,000 more! At no time was their any attempt to compensate us for their selling us THE WRONG VEHICLE! The final insult was a quote for a full brake job @ $2,000! I HAVE NEVER been 'hosed`by STEALERSHIP like Jim Thompson Chryster Jeep. BUYERS BEWARE!

Metro has finally packed their tent up and flocked off in - ydana96

Metro has finally packed their tent up and flocked off in the middle of the night. I bought my 2012 Ram 1500 regular cab short box there. 5000 k I had to take it back because the front right rim was seized on the hub...no rust just seized. The first winter I had water in behind the seat. The brake light on the cab was leaking through the seal. Metro wouldn't pay for it and said I'd have to buy a complete light assembly. At 20k my rear rotors were fried cause of hard spots on the rotors...no warranty. At 23k the front rotors had 1/8th of an inch thick rust on them...no warranty. In the third winter I had no heat...none...in -30c for 3 days...froze my butt off. Problem with the soft wear and Metro installed a bypass on the computer. As a result I barely had heat and no vent worked at ankle level. I got all my oil changes done at Metro as per the warranty. In Dec of 2016 the engine light came on the 2nd week. Metro worked on it for 3 hours...ended up putting a new service engine sensor in the engine. A month and a half later a severe engine knock started and loss of power. Metro found metal filings in the motor. Said I'd have to pay the teardown if I were to get some kind of warranty since I was a few weeks over the 5 years...I only had 40k on the truck...never pulled or carried any load. I asked the service guy why I lost power...He told me there is a knock sensor in the motor that will cause the computer to retard the timing when a catastrophic engine failure is detected causing a loss of power. At that point I had enough of these clowns...told them to give me my frikin bill, give me my frikin truck and I'm frikin outta here....It's funny and highly suspicious that the check engine sensor they replaced 2 months earlier didn't come on when the computer was alerted to the engine failure. I'm left with the idea that the sensor was disabled to get me past the warranty of 5 years. Metro wouldn't pay for the teardown or weeks worth of car rentals and when I called Chrysler Canada the girl told me they wouldn't honor the warranty. I'm so glad Metro is done and I hope those bums enjoy kicking their lunch boxes down the road...And...NEVER buy another Dodge product EVER again.

Thank you Maria, you’ve made my day! - Nabil

I received a call this morning from the parts department at SW Chrysler Dodge Inc telling me that the running boards I ordered for my Ram 1500 two weeks ago have arrived. I called the service department and got a same day appointment to install them. I arrived on time and was kindly welcomed by Maria. I was waiting in the show room lounge when Maria came in and told me that they may have delivered the wrong parts. Maria assured me that she will take care of this and will follow up with the parts department to fix the issue. And she indeed did. She advocated on my behalf and saved me money as I was quoted an amount that was less than what I would pay today. Maria ensured that the work was done in a timely manner and that it was to my satisfaction. I highly recommend Maria as a service advisor and will definitely come back for my regular service for my truck.

Buyer beware**| have leased vehicles for years from this - mezeitoun

Buyer beware**| have leased vehicles for years from this dealership- until my last lease I will never lease from them again. Last year I returned my vehicle and they put me in another lease I was under my kms). Two weeks later I get an invoice from the leasing company stating I owe $3000 for overage in my kms. I immediately called the dealership and spoke with my salesperson- they ask the manager. He said that when Ileased the previous vehicle they had it set to go to the States, so odometer was changed over to read mileage and never changed back when I took the vehicle. So l have been under the assumption that the odometer was reading kms- something they kept from me. I was furious. I left a message for the manager and her response to me was if I feel I am getting close to my mileage they can get me into another vehicle. The overage in mileage was not their problem. Now I am on the hook for paying for this mileage that I was never aware of. All I can advise anyone is steer clear of this dealership and their fraudulent ways of doing business

Friendly staff,excellent service. - Amaljl29

Friendly staff,excellent service..very well attended to details and always ready to help.great customer care