We took our 2014 diesel ram in for an oil leak which was covered under warranty. We were told the truck should not have been driven to the dealership. Parts needed to be ordered. It took a week for the parts to come in. We had to follow up every day the following week for an update of when the truck would be fixed. Every day we were told that it wasn't ready and the truck was torn apart. When we escalated to a Service Manager, we were told that the reason why it took so long for our truck to be fixed was because of all the other vehicles that were brought in for their snow tires to be installed.
We were also told by the Service Manager that they should have given the truck back to us to drive until the parts came in so that we could bring it back to be fixed them. When I told him what we were told that the truck should not have been driven, he had no comment. He apologized for the delay.
Maria was nice, but she isn't the one fixing the vehicles. It was great that they provided us with a rental car for the two weeks the truck was at the dealership.
The sales team has always been great, but the service is not. We paid for extended warranty, therefore, we feel that we were entitled to the same service that the customers paying to have their snow tires installed.