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Ford Island Superstore, and in particular Cathy Shoemaker... - Jason Wagenaar
Ford Island Superstore, and in particular Cathy Shoemaker provided an exceptionally good service experience going above and beyond in the repair of our F-250 truck. I can certainly understand why this dealership has such a good customer service rating. Thank you!
comfotable servie advisor - Ford Mustnag GT
Thank you for telling me in a good manner
He informed me well that I didn't know much about the car which is mustang
of some questions while driving a car during first service of oil change.
He is experienced and clearly to the customer.
Great friendly and helpful service! Ivo was very helpful... - gilles.fraissange
Great friendly and helpful service! Ivo was very helpful with my phone link. Cori always courteous and helpful. Price this time was fair Many thanks!
I was pleased how fast they got my truck into the shop.... - Bob
I was pleased how fast they got my truck into the shop. They kept in touch with progress reports each day. New parts were obtained. Good job guys.
DID NOT SANITIZE VEHICLE AFTER SERVICE - Daryl
Just picked up the Escape after it was in the shop for major warranty work - engine defect required a new motor with only 22,000 kms.
There was dried mud on the front bumper, greasy hand prints on the front fenders, then open the drivers door to find grease and mud on the door sill, the carpet and a muddy cardboard service mat that was left in. Found grease on the drivers seat and the headliner.
With the current Covid-19 concerns , there is NO WAY this vehicle was sanitized!
It was not even washed or cleaned so obviously it was not sanitized.
Service is good.I do have one suggestion - fix the... - cassiar.pekm9
Service is good.
I do have one suggestion - fix the online booking system. I have tried using this a couple of times and never works. Fill in all the dates times etc. receive a "thank you" email but when I get to the dealership they have no record of my booking.
I have dealt with this dealership ever since they bought... - JanieS
I have dealt with this dealership ever since they bought out Dave Buck Ford. When it can time to buy a new car and stayed with this dealership. I wouldn't dream of going anywhere else. Have proved to be excellent - the very best!
They got my car in for service within an hour of calling,... - dstach
They got my car in for service within an hour of calling, and repair service was fast. The service team was very friendly and helpful. Thank you for the great customer servic.
Excellent service as usual. Great communication and... - Sean Stewart
Excellent service as usual.
Great communication and follow up
Customer service top notch
Fast friendly service
Staff takes Excellent care of customers
Looking forward to continuing top notch service
ALWAYS EXCELLENT SERVICE AND THE STAFF IS ALWAYS FRIENDLY... - GOOBER
ALWAYS EXCELLENT SERVICE AND THE STAFF IS ALWAYS FRIENDLY TO DEAL WITH AND ARE ALWAYS ACCOMMODATING AND MY VEHICLE GETS WASHED EACH TIME I VISIT
I’ve been going to this dealership last five years and... - dlreyca
I’ve been going to this dealership last five years and when I go to services excellent. You take care of my issues and I don’t have to take it back a second time. I’m a retired auto technician I kind of know a little bit about repairs. I made an appointment and they did my repairs 2 hours. I would definitely recommend this dealership to my friends and I will be going back for my oil service and more thank you Sunrise Ford keep up the good work
Worst service I have dealt with, Numerous times, work... - dmbishop
Worst service I have dealt with, Numerous times, work stated completed not completed, warranty issues incorrectly dealt with, incorrect parts installation. When I called the service manager,, excuses were made. Not only did I give them 1 chance, but 2-3 chances, on 5 different issues. Time to move on. DO NOT USE SKAHA SERVICE
I have purchased a Ford Fusion and 2 Lincoln MKZ.... - Mike Proskow
I have purchased a Ford Fusion and 2 Lincoln MKZ. Currently drive MKZ 3.0T AWD. Love this car! Lincoln service always top notch at this store going back 14 years. Very surprised by some critical remarks....always treated well and recommend to friends.
Lazy dealership. If the work sounds too hard, they won't... - franksinatra
Lazy dealership. If the work sounds too hard, they won't do it. I don't understand why when they just bill it back to Ford under warranty anyways.
Awesome service from the Sales Team , Paul and Richard. I... - leo g
Awesome service from the Sales Team , Paul and Richard. I also had a great financial assistance from Sam in finance . Great visit overall thank you
Great Experience - Rud7055
We have been bringing our 2013 Ford Escape in for regular service since we purchased it 5 year ago. The service has always been top draw. Our most recent experience with Ryan was excellent.
We had a full service, tire rotation and inspection... - Bob P.
We had a full service, tire rotation and inspection completed while enroute to Prince George. The front desk staff made a special effort to fit us in, and the work completed by the technicians was great. They provided us with a very clear summary of our vehicle condition post service and were friendly and helpful. We give a thumbs up to the service staff......Thanks!
service to my 150 truck which included rotating... - Ericwickham
service to my 150 truck which included rotating tires.
Tires did not get rotated, I got charged for it.
Did the oil get changed I have no idea?
Quoted $500 to fix the back door handle. Bought the part for $20 on the Internet and fixed it myself.
March 4th we picked up our Ford. After 5 weeks in the... - witzkedk
March 4th we picked up our Ford. After 5 weeks in the shop and hopefully a fully working car we got it back with a broken windshield and an extra 1200K on the Odometer. When we reached out to Ford to get an explanation of the extra added Kilometers on our car they said that the wrote the wrong Odometer number on the Service documents!! So please do your self a favour and document everything on your car before taking it for repair or service. Ford did offer to pay for the windshield though.
service feedback - Ford fan
I recently purchased a 2008 Ford Taurus AWD from this dealer. Some weeks later it appeared that there was a leak in the trunk. I took the car to Dave Landon Motors for repair. It determined that it was in fact condensation. The carpet was removed and cleaned and a prevention tip was provided by the dealer principal, Todd Landon. The cost was reasonable, the problem solved, and I was impressed with the service level. I continue to be pleased with my purchase, and will certainly return to this dealer for any future service needs.
My first dealings with Dearborne after we moved to... - firstname.lastname@example.org
My first dealings with Dearborne after we moved to Kamloops was for a recall. The service agent couldn't have been more efficient or welcoming. A rental as my spouse had a sale to attend at Aberdeen Mall😂 and two hours later the part was changed.
Last week I called about the tailgate in my Escape malfunctioning. Parts and service went beyond kind, caring and efficient. I made an appointment which would have required me to take time from work. Not so!
Dearborn staff picked up the Escape and delivered it back to me completely repaired with a new part and the interior sanitized-Covid.
I was able to pay over the phone.
Wow! I mean WOW!!!
The service; kindness, efficiency and fair price are almost enough to get me to purchase a new vehicle. But alas, my Escape is in perfect condition and can go from 0-100 in 6 seconds so even a Mustang...well maybe a Mustang 5 litre😊