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Ford Island Superstore, and in particular Cathy Shoemaker... - Jason Wagenaar
Ford Island Superstore, and in particular Cathy Shoemaker provided an exceptionally good service experience going above and beyond in the repair of our F-250 truck. I can certainly understand why this dealership has such a good customer service rating. Thank you!
comfotable servie advisor - Ford Mustnag GT
Thank you for telling me in a good manner
He informed me well that I didn't know much about the car which is mustang
of some questions while driving a car during first service of oil change.
He is experienced and clearly to the customer.
My wife bought a truck from Randy . I dont like car guys... - newell
My wife bought a truck from Randy . I dont like car guys usually but Randy and the entire team at Cam Clark where so amazing . It was is in and out and no BS . I sold them our 2013 Acura and Randy called the next day to say they where giving us another $500. Who does that after the sale NO CAR GUYS but Cam Clark Ford did. These guys are the best ever. . Brad Newell owner of King Of Floors and Kings Links golf course
I live in Niagara Falls Ontario. I was actually driving... - Brett & Debbra Goodall
I live in Niagara Falls Ontario.
I was actually driving home from Victoria BC when my motor home died. It died at the top of the biggest mountain in the vicinity just west of Kamloops.
What the heck was I going to do.
I looked up a Ford dealer, ANY Ford dealer in Kamloops.
It just happened to be Kamloops Ford/Lincoln.
When my motor home restarted, my wife and I stumbled into Kamloops Ford.
I walked in and explained my plight to a young lady, and she told me that she’d talk to the shop supervisor and explain my situation.
Now how do you think that I felt?
I can tell you, I thought NO SHOT.
Saturday afternoon a “stranger” walks into a busy dealership looking for help.
She told me that he’d be out to talk to me shortly.
His name is Derek, the Saturday work shop supervisor.
I explained everything to him and he said that he would have a look at it for me. WOW.
Now I was excited.
Well Derek brought a computer out to our vehicle, got down on his back on the floor and did a complete check of my electrical system.
At least 40 minutes.
He made recommendations, told me what he thought the problems were and reset my system.
Now why, did HE do the checking? Because all of his workers were working on cars and he was the only guy left.
He told me that they’d had these things happen in the past and “cared” about the stranded, ONE TIME customers.
So I simply had to write this “large” response to thank him for making a 74 year old fella and his wife, feel really good on that Saturday afternoon.
NO CHARGE by the way.
Of course I recommend KAMLOOPS FORD. I only wish I could deal with them more often.
Good service, knowledgeable advisors, and welcoming... - Jacques
Good service, knowledgeable advisors, and welcoming environment. I needed assistance from both the body shop and maintenance units; and I am happy with service I received from both. Keith/Sarah are wonderful in the service unit; Sarah's smile lights up the room. The body shop manager and his assistant are helpful and accommodating. I have seen this dealership change ownership several times the current management tops!
The best Ford service I’ve experienced. On time,good... - bikerbob2
The best Ford service I’ve experienced. On time,good service experience,friendly,fair price, Definitely be back, Thanks Eric and crew. A pleasure to deal with you
Had a need for their quick lane service and the manager,... - Steamer
Had a need for their quick lane service and the manager, Roop Mohabir, is excellent. He reviewed my issue and phoned me back with a appointment date and time. And I was in and out very quickly. Can’t say enough about the excellent service team that they have.
Twice I have been to this dealership for the same reason.... - missrnjen
Twice I have been to this dealership for the same reason. I am severely disappointed with the service. Can’t be trusted. Even called day before to confirm my appointment with the condition they had the part. They said yes and we took the time off to get our 94 Mustang in on time only to hear our part was not in, apparently the part was crushed by the wrecking ball the night before. Any suggestions on another Ford Mustang dealership who can handle a Collector vehicle? Why not go the extra mile and call me before I drive on the lot? And I have to say while the service department is busy and works so hard I am sad to watch the older man who sits on the other side of the wall who orders the parts isn’t helping the service department as he sits in his chair with legs on desk not doing anything until time to go home. I would recommend that the man responsible for ordering the parts get in the pit with his coworkers and have his head around what needs to be done. You would like to see a car wash go with the tap on my credit card.
Keep up the good work..job well done! A big thanks to all... - Sonnybee
Keep up the good work..job well done! A big thanks to all at ford..
Recently had an oil change on my 2014 F150 FX4.... - philmailhot
Recently had an oil change on my 2014 F150 FX4. Coincidently, the front RH signal lamp burnt out as I was leaving the lot. The service department was awesome! They took the truck back in and changed the signal light lamp at my request!
The service department got my truck in right away when I... - T. Randle
The service department got my truck in right away when I broke down in transit. They were very clear with what was wrong and how much the cost would be. No surprises.
Walking into the Penticton Skaha Ford Dealership and... - gmdunsdon
Walking into the Penticton Skaha Ford Dealership and meeting Ryan Rosberg at the service counter has turned into the most pleasant dealership / customer feeling I have experienced in a long time. His cordiality and professional conduct at the counter is second to none. He has become a true friend and one I can trust to get the job done. Skaha Ford, this employee is a bonus on your team ! Gordon & Mary D
I have purchased a Ford Fusion and 2 Lincoln MKZ.... - Mike Proskow
I have purchased a Ford Fusion and 2 Lincoln MKZ. Currently drive MKZ 3.0T AWD. Love this car! Lincoln service always top notch at this store going back 14 years. Very surprised by some critical remarks....always treated well and recommend to friends.
For a 10 am service Extremely rude male receptionist.... - Michel
For a 10 am service Extremely rude male receptionist. First was on the phone for about 5 minutes.
Not knowing when the call will end, I asked if someone could help.
After looking at me the receptionist almost wrestled my vehicle key out of my hand, and His attitude was F-off.
I will not buy another vehicle from that dealership, service is rude and the vehicle they sold to us was and still a lemon.
Multiple repeated issues with USB hub but intermittent... - Bob
Multiple repeated issues with USB hub but intermittent faults still happening - not charging cell phone. Dealer tested with their cable and my cable with no faults found
Awesome service from the Sales Team , Paul and Richard. I... - leo g
Awesome service from the Sales Team , Paul and Richard. I also had a great financial assistance from Sam in finance . Great visit overall thank you
Great Experience - Rud7055
We have been bringing our 2013 Ford Escape in for regular service since we purchased it 5 year ago. The service has always been top draw. Our most recent experience with Ryan was excellent.
We had a full service, tire rotation and inspection... - Bob P.
We had a full service, tire rotation and inspection completed while enroute to Prince George. The front desk staff made a special effort to fit us in, and the work completed by the technicians was great. They provided us with a very clear summary of our vehicle condition post service and were friendly and helpful. We give a thumbs up to the service staff......Thanks!
service to my 150 truck which included rotating... - Ericwickham
service to my 150 truck which included rotating tires.
Tires did not get rotated, I got charged for it.
Did the oil get changed I have no idea?
Quoted $500 to fix the back door handle. Bought the part for $20 on the Internet and fixed it myself.
March 4th we picked up our Ford. After 5 weeks in the... - witzkedk
March 4th we picked up our Ford. After 5 weeks in the shop and hopefully a fully working car we got it back with a broken windshield and an extra 1200K on the Odometer. When we reached out to Ford to get an explanation of the extra added Kilometers on our car they said that the wrote the wrong Odometer number on the Service documents!! So please do your self a favour and document everything on your car before taking it for repair or service. Ford did offer to pay for the windshield though.
service feedback - Ford fan
I recently purchased a 2008 Ford Taurus AWD from this dealer. Some weeks later it appeared that there was a leak in the trunk. I took the car to Dave Landon Motors for repair. It determined that it was in fact condensation. The carpet was removed and cleaned and a prevention tip was provided by the dealer principal, Todd Landon. The cost was reasonable, the problem solved, and I was impressed with the service level. I continue to be pleased with my purchase, and will certainly return to this dealer for any future service needs.
My first dealings with Dearborne after we moved to... - firstname.lastname@example.org
My first dealings with Dearborne after we moved to Kamloops was for a recall. The service agent couldn't have been more efficient or welcoming. A rental as my spouse had a sale to attend at Aberdeen Mall😂 and two hours later the part was changed.
Last week I called about the tailgate in my Escape malfunctioning. Parts and service went beyond kind, caring and efficient. I made an appointment which would have required me to take time from work. Not so!
Dearborn staff picked up the Escape and delivered it back to me completely repaired with a new part and the interior sanitized-Covid.
I was able to pay over the phone.
Wow! I mean WOW!!!
The service; kindness, efficiency and fair price are almost enough to get me to purchase a new vehicle. But alas, my Escape is in perfect condition and can go from 0-100 in 6 seconds so even a Mustang...well maybe a Mustang 5 litre😊