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Ford Island Superstore, and in particular Cathy Shoemaker... - Jason Wagenaar
Ford Island Superstore, and in particular Cathy Shoemaker provided an exceptionally good service experience going above and beyond in the repair of our F-250 truck. I can certainly understand why this dealership has such a good customer service rating. Thank you!
comfotable servie advisor - Ford Mustnag GT
Thank you for telling me in a good manner
He informed me well that I didn't know much about the car which is mustang
of some questions while driving a car during first service of oil change.
He is experienced and clearly to the customer.
Always extremely great friendly service whether its the... - Chris
Always extremely great friendly service whether its the sales team to purchase a new vehicle or to the service department that keeps my vehicle running smoothly. I am on my 3rd truck with them and plan to stay largely in part of the incredible service I receive at Kamloops Ford Lincoln.
They are always very professional friendly & treat me... - Sharonj.lalonde
They are always very professional friendly & treat me with the greatest respect every time I come in. I would not want to go any where else. Thank you Sharon
The staff at Ocean Park Ford are friendly and... - cofman2
The staff at Ocean Park Ford are friendly and knowledgeable. They delivered as promised a great service experience on time. Robert and John have always been excellent to deal with.
I have been with Cam Clark Ford for about 10 years now... - johnranger
I have been with Cam Clark Ford for about 10 years now and the service has always been friendly and helpful and at the same time very professional and very informative and prompt.
DID NOT SANITIZE VEHICLE AFTER SERVICE - Daryl
Just picked up the Escape after it was in the shop for major warranty work - engine defect required a new motor with only 22,000 kms.
There was dried mud on the front bumper, greasy hand prints on the front fenders, then open the drivers door to find grease and mud on the door sill, the carpet and a muddy cardboard service mat that was left in. Found grease on the drivers seat and the headliner.
With the current Covid-19 concerns , there is NO WAY this vehicle was sanitized!
It was not even washed or cleaned so obviously it was not sanitized.
Had my 2012 Ford Focus in for a service yesterday and as... - judyshannon
Had my 2012 Ford Focus in for a service yesterday and as always the service was very good. The person with initials B.P. left a nice note with a couple of dog treats for my fur babies and they were very much appreciated by my dogs, Thank you:)
I was a little disappointed that they were not able to apply my credit - the system was down which is understandable.
Engine light - Hair
We had a problem with our engine light which finally got solved Wyatt went out of his way to do everything to PLEASE Us after it took them awhile to find out what was wrong we've never been treated so well they fixed it and now we'll be taking our car there for all our service Nathan was the guy that worked on our car he really knew what he was doing good job thanks a million to you both Doug and Sheila
We had a full service, tire rotation and inspection... - Bob P.
We had a full service, tire rotation and inspection completed while enroute to Prince George. The front desk staff made a special effort to fit us in, and the work completed by the technicians was great. They provided us with a very clear summary of our vehicle condition post service and were friendly and helpful. We give a thumbs up to the service staff......Thanks!
Fixed our truck and got us on our way... - Mike
Big shout out to Dave and Spencer ... they fixed out truck in a timely manner which allowed us to meet other commitments we had for which we needed our truck.
Mike and Nancy Preston
Outstanding Service. - Happy Custimer
I can’t tell how happy I am with the service provided by this dealership. My vehicle needed to go into the shop suddenly and with a phone call everything was taken care of. They provided me with an emergency loaner until I could secure a rental, which took a a couple of days. When I got my vehicle back it was nicely washed as it was quite dirty on the outside when it went in. I’ve dealt with a number of dealerships in my day, and not just Ford’s either, and Kelowna Ford Lincoln tops the list. In a nutshell, very friendly staff, that know their jobs and how to take care of their customers.
Great Service- Phyllis and Wallace B - Ford Lover Phil xyz
We had a few minor warranty issues on our 2018 Escape Ford and were very pleased with the excellent professional care we received from the service department. All the issues were taken care of and resolved. We appreciated the shuttle service provided. All the employees involved in getting
the issues fixed were very efficient and professional.
Had a great experience, we were just passing through and... - Paul
Had a great experience, we were just passing through and needed a turn signal bulb replaced. The Service Manager was quick to help out and she had us on our way in 15 minutes or so.
Took my truck in for a steering column replacement, got... - Just Want What I Paid For
Took my truck in for a steering column replacement, got the truck back with 5 things wrong. First was the lower part of the dash was re-assembled with the e-brake release handle BEHIND the lower dash. Second was the lovely white glue smeared all around the fuel selector switch on the black dash, Third was my turn signal switch no longer works properly. Tilt steering column was installed to replace fixed column so lovely hole was cut in my steering column cover, and not very professionally, just sloppy, and there was one other thing that I can't recall at the moment... I can't believe they would employ a "Master Automotive Technician" that would let that leave his bay. Service manager had the tech "Fix" the issues, which included a black marker to hide the glue on the dash from the fuel tank selector switch that was broke by the "Master automotive tech". Turn signals still don't work, even after I I had the turn signal switch replaced and the problem is apparently a broken plug. So now, I have a couple daily reminders about the quality work by that Ford tech and dealer didn't think it was their problem, just want you out the door and go away. Lovely...
I just got my new Ford 150xlt and it is awesome. Patrick... - thomas camus
I just got my new Ford 150xlt and it is awesome. Patrick and Cris gave me an amazing deal and followed me step by step always answering my questions. I highly recommend Ford PG, they are fast to find you what you need and highly efficient.
Dropped of vehicle for tranny repair service was... - Fatcat428
Dropped of vehicle for tranny repair service was excellent staff was awesome they dropped us off at work and picked us up after very profesional
My boss bought me a 2018 F150, it has had nothing but... - Michelle
My boss bought me a 2018 F150, it has had nothing but problems with the 10 speed transmission from day 1.. have been continuously told it will work itself out.. after 235,000kms it hasn't worked itself out!. Ford has been giving the run around since day 1 with this truck.. refuse to replace the transmission which they know is faulty, and will not cover any costs regarding the transmission.. once the warranty was off.. refuse to acknowledge that there was even an issue after they were told several times!... I would NOT recommend this Ford dealer for purchasing a new truck! Can't rate a no star or I would!
Fleets, stay away from here - Grant
Presented a fleet card and resistance was offered. Original estimate was $800 and they say they attempted to reach the fleet card company and claimed it was closed because they are back east... fact is the fleet card company was open. They would not release the vehicle unless the repair was paid by Visa. As soon as Visa became an option they pushed the bill up to $1100. Not honest at all.
I have been getting my vehicles serviced by Magnuson Ford... - chmacalpine
I have been getting my vehicles serviced by Magnuson Ford for years. They're service dept. is by far THE best dealership in the Valley.
a quart over during a oil consumption test. - trevor cutts
read my first review first.... but they even filled my oil level on my new truck a quart over the top level which hurts it even more ..total incompetent technician and service department. Wait till ford hears about this and have pics to prove it.
Considering the situation the country is in at this time,... - Painting Guy
Considering the situation the country is in at this time, I have no complaints at the length of time to receive the new battery. Always had decent service since we came to this area. Time to think that we are all in this situation, things cannot be done like they used to be done, we are far too intent on complaining.
Do not take your vehicle here for service. Had to bring... - Liz
Do not take your vehicle here for service. Had to bring my vehicle in 3 times because of my A/C blowing hot air. Diagnose it wrong and could find what was wrong on the third day! I wouldn’t even give it a star!
Worst dealership in town! They do not stand behind their... - William
Worst dealership in town! They do not stand behind their work and will give you the cold shoulder if you have any issues.
Albeit, the work done to my vehicle was a recall few years back however I have just learnt that Suburban did not complete the repair correctly, and now I am on the hook for 1000k repair. Even though there Is clear evidence that this repair was incomplete and done wrong, the dealership will not take responsibility.
After speaking with the dealership manager, Ian Jones, I am convinced he is the reason for such poor customer service in the entire location. He was very rude, condescending, unprofessional, and did not care about his work and the safety of his customers. I will never recommend suburban motors to anyone. Very poor customer service.
I have purchased a Ford Fusion and 2 Lincoln MKZ.... - Mike Proskow
I have purchased a Ford Fusion and 2 Lincoln MKZ. Currently drive MKZ 3.0T AWD. Love this car! Lincoln service always top notch at this store going back 14 years. Very surprised by some critical remarks....always treated well and recommend to friends.
Messed up my Sync - not thorough service. - lfrey
They replaced my Sync module. 2 weeks later periodic fails began where the voice recognition and Guidance audio fails / does not get ready. For 13 months I've left them the vehicle 6 times to troubleshoot but all they do is check for new updates. I cannot say if they are not competent or if it is a FORD software issue, but their inability to address the issue and unwillingness to replace the Sync shows their level of service.
On a separate occasion I asked them to check a low tire pressure warning, but got the vehicle back as 'no issue' just to find a fat nail in the thread.
On the bright side, here's their tire thread measurements - seems like my tires are building thread:
Sep 2019 4/4/4/4mm
Mar 2020 5/5/5/5 mm
Apr 2020 6/6/6/6 mm
Horrible horrible horrible! Do not under any circumstance... - Unhappy customer
Horrible horrible horrible! Do not under any circumstance take your vehicle here for service. I took my truck in for brake service and oil change, they charged me for it all and did nothing. Oil was black, brakes were squealing as soon as I left the lot. I called in and they said oh yeah it was all done. Total lies. Steer clear, but don't take my word for it,bread the other reviews. The only good reviews were written by their employees. Terrible customer service. I wish I could give negative stars
Awesome service from the Sales Team , Paul and Richard. I... - leo g
Awesome service from the Sales Team , Paul and Richard. I also had a great financial assistance from Sam in finance . Great visit overall thank you