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Boris the GREAT! - HelenaJ
So happy with the Duncan Ford Service Centre and especially Boris Jurcic and Susie Irvine. They have always taken great care of me and my cars.
Very happy - Anoosheh agha pirzamanbein
Johnny was really friendly and helped me to get the better deal. I am very satisfied with my new car and the service I got.
Service experience March 25, 2020 - ED43
I called the service dept. and made an appointment to get a scheduled service and one minor warranty issue. I dropped the car off using the after hours check in system which worked very well. I received a phone call from Steve describing the work done and set a time to pick up the car.The car was ready on time and very clean with all functions including seat location set as I had left it.I drove the car home and was very pleased with the work done. Cam Clark have given me the best support of any car dealer in the past.When the time comes I will look at replacing this car with another Ford product through Cam Clark Ford.
Great service!! - neumy
Brought my 2014 Ford escape in for maintenance and oil change yesterday and the service I received was an extremely pleasant experience. They took great care of me, Offered me coffee and a newspaper as I waited and my vehicle was ready on time and I was very surprised in the amount they charged me to be very low. I would not hesitate to recommend Costal Ford to anyone who wants to have their vehicle serviced.
Friendly and reliable. I had a complete inspection and... - Warren K
Friendly and reliable. I had a complete inspection and service done. They found that my backup lights were not working, a simple switch replaced and I was back in business.
Service on vehicle - Nitenurse
I am always happy with the service. Employees in the Service department are professional and trustworthy. They are clear every step of the way and never make me feel silly for asking questions. I am not a car person and never feel like I am getting bamboozled. Also they are prompt with services and respect my time.
Engine light - Hair
We had a problem with our engine light which finally got solved Wyatt went out of his way to do everything to PLEASE Us after it took them awhile to find out what was wrong we've never been treated so well they fixed it and now we'll be taking our car there for all our service Nathan was the guy that worked on our car he really knew what he was doing good job thanks a million to you both Doug and Sheila
Thanks to the crew at ocean park for a timely and helping... - Shayn
Thanks to the crew at ocean park for a timely and helping hand during these difficult times. They provided me with prompt help on my Ford C-Max.
Waste of time - skyass
Brought my 2017 F-150 in to get the moonroof checked , only to be told I would have to bring it back to supposedly get the whole thing changed. I can tell it wasn’t all changed , and to my horror when I got home , I noticed it was still leaking. Called the service department and was told that they all leak a little, which is b.s. I e-mailed the manager twice and never got a reply back to see how I can deal with it. I live on Haida Gwaii and have already spent thousands of my own money to get there twice and it’s still not fixed. My family have purchased many vehicles from this dealership and I am not sure if I will purchase from here again.
Awesome people great service! - Lowe family
We were on our way to Quesnel for my nephews wedding when we put a hole in our oil pan and had to take our van in to Golden for repairs. The staff at kicking horse ford went way over and above to help us get the van in to see what the problem was. They ordered the part right away and when we found out it wouldnt be in until after the weekend I think there were 3 or 4 of the staff making phone calls and trying to find us a vehicle to rent, big enough to accomidate our family. The nearest rental was back in Banff over an hour away and this wonderful staff again went over and above to get us back to Banff so we could get the rental and be on our way to the wedding. Everyone was so kind and friendly on a chilly rainy morning I was barely in the door and they were making fresh coffee and popcorn for our kids. The repair was done as soon as they got the part and they were in constant contact letting us know what was happening with the van.
Thank you to all of the amazing employees who were there for us when we needed help!
We are so thankful and appreciate everything you did for us more than words can say!
Rob and Anna Lowe and family
Absolutely happy with the job they did with the... - reinhard.berthold
Absolutely happy with the job they did with the replacement of my headlamps;it’s a bit complicated with my 2014 F350 since the grill has to come off.To my surprise they had washed my super dirty truck without extra charge.I an a happy customer
Great Service- Phyllis and Wallace B - Ford Lover Phil xyz
We had a few minor warranty issues on our 2018 Escape Ford and were very pleased with the excellent professional care we received from the service department. All the issues were taken care of and resolved. We appreciated the shuttle service provided. All the employees involved in getting
the issues fixed were very efficient and professional.
No Hassles - Heed
Lake City Ford is always my go to. The staff is always helpful and quite knowledgeable. Have never left the dealership with a sense of being swindled. Would highly recommend.
Fleets, stay away from here - Grant
Presented a fleet card and resistance was offered. Original estimate was $800 and they say they attempted to reach the fleet card company and claimed it was closed because they are back east... fact is the fleet card company was open. They would not release the vehicle unless the repair was paid by Visa. As soon as Visa became an option they pushed the bill up to $1100. Not honest at all.
Ripped off - Renewarner
Today I picked up my van after a service. I saw on the bill that they charged me a gallon of def fluid. I filled it to overflow two days ago.i called them on it but they said they used a full container. There is no way they could of used more than a few tablespoons. I fell ripped off and will never go back. Too bad I was thinking of a new truck.
30 year customer notices decline in customer service - Dissapointed
Remember the days of great customer service? I do and I haven't seen it recently at Suburban Motors. When Rob the shop foreman was overseeing the service department, the quality of workmanship was impeccable. Rob has now retired after all those years. The level of customer service has declined with his departure. I was in the service department on September 5, 2019 regarding some warranty related issues on my 2019 F150. The file/work order was created pending a reply from Ford warranty department. Two months later after not hearing back from anyone, I dropped into to speak to a service advisor. He said the work order was closed reason unknown and flagged to call me in January 2020.
Had to go through the whole process again including photos of the warranty issue with Alex. I must say that he seems to be a very good service advisor and was genuinely concerned about my issues. He kept me informed as promised. More than I can say for two other service advisors I spoke with about the issue at hand. I was ignored by the first two advisors. I am not sure what has happened at Suburban Motors, but they have a lot of work to do on their customer service.
Beware. After initial payment I've had nothing but... - Mentor SL
Beware. After initial payment I've had nothing but trouble. Was told all recalls were taken care of prior to warranty expiring.....only to discover the 3 part block heater malfunction was not fixed. They tried to charge me for a faulty block heater that has never been accessed on a 2016! Pretending to give me half off because I'm guessing they thought I'm stupid.
In my opinion, they see a woman and the price doubles! I'm ready to upgrade my truck and definitely will not be trusting this dealership. Once money changes hands...you are left in the dust!
Outstanding Service. - Happy Custimer
I can’t tell how happy I am with the service provided by this dealership. My vehicle needed to go into the shop suddenly and with a phone call everything was taken care of. They provided me with an emergency loaner until I could secure a rental, which took a a couple of days. When I got my vehicle back it was nicely washed as it was quite dirty on the outside when it went in. I’ve dealt with a number of dealerships in my day, and not just Ford’s either, and Kelowna Ford Lincoln tops the list. In a nutshell, very friendly staff, that know their jobs and how to take care of their customers.
Terrible experience - emmalha
Do not use the service department. I waited 3 weeks for my vehicle to be repaired and the only time I was contacted by Chris Lefebvre was when my vehicle arrived and when it was ready to be picked up. I expressed my frustration to another staff member who informed me that they are short staffed, this is no excuse for poor communication. I use my vehicle for work and this was huge inconvenience, the least they could have done was keep me updated regarding the status of my vehicle, especially considering they failed to meet several repair deadlines. My dad has been a customer of Chilliwack Ford for the last 10 years and he was very disappointed to hear how my repair was handled.
Worst experience with the service manager Brad Wilson ever!! - Mustang owner
I brought my 2016 Mustang Convertible in for a service in February, 2019. It was suppose to have the navigation update and an oil change. There was also an issue that at 108 kms remaining on a tank of gas, the fuel warning system suddenly changed to "8 kilometres remaining to empty" and the gas gauge showed the vehicle as "empty". I did not want to wreck my car so when the gauge read as empty, I put some gas in it. I took it in for my service appointment for the three issues and they put me in a rental car (the cost for the rental is covered if warrantee work is completed). I left my car there for two days with the service advisor David Coughlin thinking that all the work would be completed. I received a call the second day to come in and pick up my car. David advised that the oil change was completed, but the navigation upgrade was not because it wasn't in (according to the parts department), and more importantly they could not fix my fuel issue because the car had too much gas in it and they couldn't diagnose the problem. I was told to bring it back in WHEN the car fuel indicator jumped from 108 to 8 kms remaining till empty. I explained I live out of town and it was not convenient to just head to Abbotsford when I was driving and the car gave me that reading, and furthermore, if it gave me the reading that my car was empty and I drove it and something happened, would they cover me??? I ended up paying 150.00 for the oil change and the two day rental for the "courtesy vehicle" as they couldn't diagnose the fuel issue.
I left the dealership hoping by some miracle that the fuel issue had resolved and I would not have to take my vehicle back. It didn't. At 108 kms remaining on the tank of gas, the fuel warning system suddenly read "8 kms remaining till empty", then the fuel gauge went to "E" and I kept driving (on the advise of David) as he believed that there was a problem with the gas sensor and there would still be the fuel in the car 1/4 tank roughly and that I didn't need to treat it as an emergent situation and put gas in.
I felt like the service department let me down by not fixing my problems and sent me away telling me to come back when the fuel warning indicator came back on which in itself was inconvenient but I understood, but the problem was that they had my car for two days and I ended up paying for that rental knowing that this was a warrantee issue and the car should have been provided for free.
On March 1, 2019, I looked on the Ford Owners website and looked at the service records for my car. There was a message saying that my navigation/entertainment Sync system required an update from a version 1.0 to a 3.0. The Sync update was going to provide me with additional features and I treated this update request just like my Apple products "IOS updates". Basically if you don't update the version you are running will become obsolete. I went on the Ford Owners website and completed all the Sync update instructions and put the USB into the USB port in my car and nothing happened. No update notice or instructions were received on the system and I believed it didn't work. I checked the version and it said it updated from Sync 1.0 to 3.0. however I had none of the new features the update promised, and suddenly the voice on my navigation system stopped working and more importantly my vehicles "hands-free" stopped working with a message saying "voice recognition not recognized". I completed the "Master Reset" to reset but nothing happened.
I then went back to my computer and looked up that error message and was horrified that many others had also completed the update and their cars hand free stopped working as well. Some were threatening to sue Ford, some were complaining about the high cost to fix the Sync system as a result of the Ford update and I was concerned about this and contacted my regular service provider Chris Alpine via email on March 22, 2019.
I didn't hear back from Chris so I emailed him again on March 28, 2019. He advised that the navigation upgrade wasn't in yet and made no mention of my complaint about the two day rental I was charged, the fuel gauge issue and now the Sync update issue.
So on April 12, 2019 (5 days before my 60,000 km 2 year bumper to bumper warrantee expired) I found out the service manager was Brad Wilson and sent him the email I had sent to Chris Alpine. I waited for a response. There was NO response from Brad.
On April 21, 2019 I sent Brad Wilson another email message asking him if he was the service manager (as it says on the Magnuson Ford website and did he get my message?) In that message, I specifically asked to speak directly to him and informed him that I was having an issue with the Sync update and my hands free was not working or the navigation voice prompts was not working even though it was set to work on the navigation system itself. I heard nothing back from him.
I was very concerned and called the service department on April 24, 2019 and spoke to the receptionist. I told her about my problems and she said that they were currently taking appointment the second week of May. I asked her if Brad Wilson was the service manager and I told her I was trying to get a hold of him. She confirmed that he was and he was in today and she would give him a message to call me directly. I waited all day and at 3:08 p.m., I sent Brad ANOTHER email and I told him I KNEW he was in today and to call me!!!
He finally called and told me to bring my vehicle in May 2, 2019 and he would have a car for me to use.
I took my car in with it showing "no fuel" as instructed so they could diagnose the fuel issue. Also on the work order was the issue of the Sync update and the inability to access my "hand free" and the error message displayed when you press the "hand free call" option on the steering wheel. As well, I ALWAYS have them put on the work order for them to NOT wash my car as the brushes they use make scratches on the paint. I was given the courtesy car and went home.
Chris Alpine, service advisor called me later in the day and told me that my car needed a "fuel pump" (my car has 32,000 kms on it!!!!!!) He said they ordered it and it would be in tomorrow and to keep the courtesy car.
On May 3, 2019, I received a call from Chris saying that the fuel issue was resolved but regarding the Sync issue, I needed a brand new Sync navigation/entertainment system at the cost of 1400.00 to fix the problem caused by the update. (which I might add you can just do over Wifi if you choose the "regular updates option" on your system settings menu). I told Chris that I read the Ford forums about the Sync update issues and told him how owners were complaining they were not supported by their service departments and by Ford for this issue. Chris said he would speak to Brad about this issue because my car was "just out of warrantee" and other Ford owners were having the same Sync issues and he said they would see what they could do for me. He also advised that they were also going to call Ford and complain. I requested a meeting with Chris and Brad when I got to the dealership. Chris assured me that he would tell Brad I wanted to speak directly to him.
I got to the dealership and Chris was accommodating and told Brad I was there to see him. Chris said Brad would be about 10 minutes. I waited for abut 20 minutes and Brad was no where to be seen. Chris went to get him again.
A few minutes later Brad emerged from the back and peaked his head around the corner. I locked eyes with him and followed him into his office.
I was very annoyed that he never answered my previous emails and kept me waiting for our appointment and appeared to be "hiding" in the back to avoid speaking to me. I told him I had advised him of the Sync issues prior to my warrantee expiration and I wanted the 1400 bill to be covered by Ford because it was known to the entire service department including him before the warrantee expired and I had the emails to prove it. Brad made all kinds of excuses why he didn't answer me such as "I was out of town, I was in meetings, and the day you called and were told I was in, I went for lunch then returned....."
Then Brad went on to argue with me that my car was no out of warrantee and they weren't going to cover the Sync issue because of it. I argued that they knew about the issue and book service appointments two weeks later and that was not my fault if the appointment can't be booked within the warrantee period because of their availability? And the warrantee had just run out on April 17 and they were aware of the problem in March? Then he went on to make more excuses that it was a Ford issue and it was my fault for doing the recommended update and the situation was similar to be going to the parts department and buying something "extra" for my car and that being dysfunctional and then complaining about it. I was livid! The recommended Sync update was not an extra that I purchased and I treated the "recommended update" request just like my Apple products when Apple issues an update for their IOS systems. You either do it or get left in the weeds in a few months.
Brad did not listen to my concerns and kept looking at his emails for my email and avoided eye contact. He raised his voice to me and kept saying that they were not going to cover it under warrantee and that his service department was "#1 for customer satisfaction! I told him that I recorded the entire conversation on my iPhone and I was NOT going to be posting any positive reviews of my experience dealing with him and I asked him who his boss was? He told me HE was the boss..... I then asked him what number I was suppose to phone to complain about the Sync update and he gave me the Ford consumer number and I left his office. Brad was confrontational, raised his voice and was unapologetic, unfriendly and perceived to be hiding at the beginning to avoid speaking to me.
I then went to get my keys from the service desk and was told that my beautiful Mustang was parked in the rear of the lot. I went outside and saw a young man beside my car in red coveralls.
I asked him what he was doing beside my car? He said he was going to "wash it". I told him I didn't want it washed! And I walked a little closer to my car and saw that there had been oil sprayed all over the driver's side door, driver's side rear quarter panel, convertible roof and rear drivers mag. I asked what the xxxx happened? The young employee said that he was putting used oil in the container and it sprayed up. I told him to go and get Brad RIGHT NOW!
I took pictures of the oil running down my paint and on top of my convertible cloth roof.
I then saw Chris and called him over to my car and told him it was covered in oil! Chris came to look and apologized and offered at once to clean it up. Chris then went to the back door of the service department and spoke to the young man who did it. Brad was there as well hiding in the bay speaking to him. Brad did NOT come out to my vehicle to see the damage, nor did he speak to me or apologize about what happened.
They offered to clean it off my vehicle and I told them I didn't want them to use their dirty brushes to attempt to get all the oil off my car! Chris then told me he was going to have it professionally cleaned and told me to take the courtesy car home for the weekend.
All this is unbelievable and horrific. I understand accidents happen. That is not why I am upset with this service department. I am upset that the manager has no people skills, conflict management skills and gave me the worst customer experience I have ever had! And to top it all off, hid again to avoid engaging with me when they spilt all the oil all over my car!
I have worked in the public service area all my life. A good manager would have answered his emails and not offered excuses. A good manager would come out in a timely manner, extend a hand for a handshake to establish a rapport, offer to listen to my concerns and collaboratively come up with a solution rather than engaging in a shouting match and being stubborn!
I hope that the professional detailing shop gets off all the oil from my Mustang!!!!! What a disaster!!!!!
detail package - Stephanie
I just picked up my Chevy Equinox from getting detailed with Skaha Ford and I have to say how pleased I am! It looks and smells like a brand new car. Ryan Rosberg was so friendly and helpful when I called to get it done. I dropped it off in the morning and it was ready by 2. The staff is super friendly, and Ryan even called after I left to make sure I was happy with the turnout. Highly recommend these guys.
a quart over during a oil consumption test. - trevor cutts
read my first review first.... but they even filled my oil level on my new truck a quart over the top level which hurts it even more ..total incompetent technician and service department. Wait till ford hears about this and have pics to prove it.
Dropped of vehicle for tranny repair service was... - Fatcat428
Dropped of vehicle for tranny repair service was excellent staff was awesome they dropped us off at work and picked us up after very profesional
Service was terrible! - Richard
My experience with service was bad . Made an appointment for 9am oil change so I arrived at 8:45 To deliver my car ,they offered a shuttle which would be in about 15 min. 45 minutes later I went to the desk to ask about my ride ,confusion of course . Finally got home ,now keeping in mind I was told my vehicle would be ready at 11:30 , the shuttle driver told me to phone them by 11 just to check which I did and to my shock my car had not even gone in yet,not happy ,they assured me it was next . 12:46 I get a call my car is done and they are sending the shuttle to get me in 5 minutes, you guessed it ,I phoned them twice to find out where my ride was once again . Practically 1 hour later it arrived ,once again even more anger .
When I delivered the car they asked if I would like to rotate the tires and check the breaks which I said sure at a cost . They did wave the cost for my inconvenience.
My point is people who have only one car make plans and have appointments to keep so you work around that schedule to get things done without stress ,my experience was far from stress free.
When I purchased my car the salesman Todd Brown was excellent.
Replaced my radiator when the real fault was a intake... - never again
Replaced my radiator when the real fault was a intake gasket leak. Was charged 750.00 drove out of the service department. Within 5 minutes the radiator was empty. Returned only for them to tell me it was a new fault.
Service department is garbage never go here - Tige
Garbage service department I bought a new truck and first service was free I went there and they Made me pay 40$ for tax on an 0$ bill garbage service department never go here they are not polite
After witnessing my friends Journey with his 2018 Mustang... - B18CRX4
After witnessing my friends Journey with his 2018 Mustang I will never buy a Ford brand new or used from a dealership period and I will never do business with the Carson Group or Glen Oak Ford.
9.5 months to remove and replace a engine and make it run
Ignores phone calls from customer
Lies to customer about just simply coming to get the car with no mention previous he would have to pay 4500$ when it is under WARRANTY
Goes to get car and 15 people try to fight him and damage his car
Stay away from this dealership.
Oh ya. Bill I hope you didn't dirty delete the video of the assault