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My truck is old and certainly not the nicest coming in... - T Duke
My truck is old and certainly not the nicest coming in for service, but Boris always provides me with the same excellent service that I am sure he gives to each of his clients. I really appreciate the hard work he's put in to keep my vehicle in good shape and running well.
comfotable servie advisor - Ford Mustnag GT
Thank you for telling me in a good manner
He informed me well that I didn't know much about the car which is mustang
of some questions while driving a car during first service of oil change.
He is experienced and clearly to the customer.
Great service from Akesh on my warranty issue, as my... - HJAA
Great service from Akesh on my warranty issue, as my truck would be in for several days he provided me with a loan vehicle and kept me updated along the way
The Great overall service that is expected when you drop... - ddeol
The Great overall service that is expected when you drop off your Vehicle at Kamloops Ford Lincoln. Shane the Service Manager also arranged to have my Vehicle dropped off in my driveway. How can you beat that for service. Thanks KFL. D Deol
Excellent customer service. The only reason it was not a... - ajdennis
Excellent customer service. The only reason it was not a 5 star rating is that you did away with the complimentary courtesy car service.
Staff is great and friendly Great service Rebecca went... - REAS
Staff is great and friendly
Rebecca went out of her way to get me in after I had to change appointment date so to rales being closed
Excellent, excellent. My courtesy vehicle arrived... - lcabrams
Excellent, excellent. My courtesy vehicle arrived exactly on time. My curb protector was sticking out of my tire. It was fixed at a minimal charge after looking over the vehicle. I really appreciated that.
Keep up the good work..job well done! A big thanks to all... - Sonnybee
Keep up the good work..job well done! A big thanks to all at ford..
Very pleasant and efficient service staff. Special... - AnnieM
Very pleasant and efficient service staff. Special thanks to Lindsay for making all arrangements for me and to Robert you’re the best!
Twice I have been to this dealership for the same reason.... - missrnjen
Twice I have been to this dealership for the same reason. I am severely disappointed with the service. Can’t be trusted. Even called day before to confirm my appointment with the condition they had the part. They said yes and we took the time off to get our 94 Mustang in on time only to hear our part was not in, apparently the part was crushed by the wrecking ball the night before. Any suggestions on another Ford Mustang dealership who can handle a Collector vehicle? Why not go the extra mile and call me before I drive on the lot? And I have to say while the service department is busy and works so hard I am sad to watch the older man who sits on the other side of the wall who orders the parts isn’t helping the service department as he sits in his chair with legs on desk not doing anything until time to go home. I would recommend that the man responsible for ordering the parts get in the pit with his coworkers and have his head around what needs to be done. You would like to see a car wash go with the tap on my credit card.
They don’t do what they say they will in regards to... - Trevor
They don’t do what they say they will in regards to service at the body shop and waste your time by telling you your vehicle is ready when it’s not even drivable
Plus their customer communication is horrible
I have been a customer with this dealership through... - Unhappy Customer
I have been a customer with this dealership through different owners since 1993. This dealership is now terrible service. They no longer indicate on the invoice how much time was spent on repairs. They no longer show you the broken parts they have taken out of your car. They no longer wash your car before they give it back to you and mine was much dirtier then when I took it there as it sat outside and in the shop for nearly two weeks. They told me two different stories as to what was wrong with the car. The first being that it would take 2 months to get the part. Then they said if I wanted the a new clutch they could fix it in two days. Two days turned into 7 . No loaner car available either.
For a 10 am service Extremely rude male receptionist.... - Michel
For a 10 am service Extremely rude male receptionist. First was on the phone for about 5 minutes.
Not knowing when the call will end, I asked if someone could help.
After looking at me the receptionist almost wrestled my vehicle key out of my hand, and His attitude was F-off.
I will not buy another vehicle from that dealership, service is rude and the vehicle they sold to us was and still a lemon.
Wife’s vehicle in for reg maintenance. Twice came back... - zazon
Wife’s vehicle in for reg maintenance. Twice came back with damage, twice denied it was them. Ford Canada also won’t give repair cost, due to dealerships being privately owned…so they charge whatever they want for parts and labour. Might be time to force transparency and equal pricing thru every dealership!
Great Experience - Rud7055
We have been bringing our 2013 Ford Escape in for regular service since we purchased it 5 year ago. The service has always been top draw. Our most recent experience with Ryan was excellent.
We had a full service, tire rotation and inspection... - Bob P.
We had a full service, tire rotation and inspection completed while enroute to Prince George. The front desk staff made a special effort to fit us in, and the work completed by the technicians was great. They provided us with a very clear summary of our vehicle condition post service and were friendly and helpful. We give a thumbs up to the service staff......Thanks!
service to my 150 truck which included rotating... - Ericwickham
service to my 150 truck which included rotating tires.
Tires did not get rotated, I got charged for it.
Did the oil get changed I have no idea?
Quoted $500 to fix the back door handle. Bought the part for $20 on the Internet and fixed it myself.
March 4th we picked up our Ford. After 5 weeks in the... - witzkedk
March 4th we picked up our Ford. After 5 weeks in the shop and hopefully a fully working car we got it back with a broken windshield and an extra 1200K on the Odometer. When we reached out to Ford to get an explanation of the extra added Kilometers on our car they said that the wrote the wrong Odometer number on the Service documents!! So please do your self a favour and document everything on your car before taking it for repair or service. Ford did offer to pay for the windshield though.
I have purchased a Ford Fusion and 2 Lincoln MKZ.... - Mike Proskow
I have purchased a Ford Fusion and 2 Lincoln MKZ. Currently drive MKZ 3.0T AWD. Love this car! Lincoln service always top notch at this store going back 14 years. Very surprised by some critical remarks....always treated well and recommend to friends.
service feedback - Ford fan
I recently purchased a 2008 Ford Taurus AWD from this dealer. Some weeks later it appeared that there was a leak in the trunk. I took the car to Dave Landon Motors for repair. It determined that it was in fact condensation. The carpet was removed and cleaned and a prevention tip was provided by the dealer principal, Todd Landon. The cost was reasonable, the problem solved, and I was impressed with the service level. I continue to be pleased with my purchase, and will certainly return to this dealer for any future service needs.
My first dealings with Dearborne after we moved to... - email@example.com
My first dealings with Dearborne after we moved to Kamloops was for a recall. The service agent couldn't have been more efficient or welcoming. A rental as my spouse had a sale to attend at Aberdeen Mall😂 and two hours later the part was changed.
Last week I called about the tailgate in my Escape malfunctioning. Parts and service went beyond kind, caring and efficient. I made an appointment which would have required me to take time from work. Not so!
Dearborn staff picked up the Escape and delivered it back to me completely repaired with a new part and the interior sanitized-Covid.
I was able to pay over the phone.
Wow! I mean WOW!!!
The service; kindness, efficiency and fair price are almost enough to get me to purchase a new vehicle. But alas, my Escape is in perfect condition and can go from 0-100 in 6 seconds so even a Mustang...well maybe a Mustang 5 litre😊