I purchased a 2025 Hyundai Tucson Plug‑in Hybrid 2025 - khal
I purchased a 2025 Hyundai Tucson Plug‑in Hybrid 2025 from this dealership in October. The vehicle currently has only about 250 km on it (yes, only 250 km) and it is still fully under warranty.
The car has a serious issue: if it sits unused for about 12 days, the battery drains and the car will not start, requiring a jump start. This should obviously not happen with a brand-new vehicle.
I brought the car back to the same dealership to diagnose and fix the problem. When I returned to pick it up, I was told that the battery passed their test and they could not find any problem.
I explained to the service advisor that I did not bring the car in simply to test one component. I brought it in to identify and fix the problem. His response was that there were no error codes in the car’s system, so they could not do anything. He even claimed that the vehicle is “designed” to be driven regularly and that leaving it unused for more than 12 days is normal.
I asked them to put that statement in writing so I could escalate the matter to Hyundai Canada. Of course, they refused.
The service advisor then brought me to someone else, presumably his manager, who suggested various unlikely possibilities such as me leaving the lights on or having a dash cam draining the battery. Modern vehicles automatically shut off lights and notify you through the app, so these explanations made little sense.
I asked for a real solution. Instead, the manager suggested replacing the 12-volt battery for $480, even though they had already confirmed that the battery was not faulty. When I asked about the battery capacity, he said he did not know and did not bother to check, even though he knew the price.
At this point I was already frustrated with the lack of professionalism. While we were speaking, another person—who never introduced himself—shouted at me to pay the bill and leave the store and accused me of questioning his staff’s professionalism. I later understood that he was likely the owner.
When I tried to explain the situation and show him the issue on another vehicle outside, he refused to look and simply told me to pay and leave.
I told him that if I bought a $20 item from Walmart instead of a $60,000 car, I would probably receive better customer service. His response was: “Next time buy your car from Walmart.”
After being insulted in front of my wife, I had no choice but to pay and leave. To make matters worse, they charged me $180 for this visit even though the vehicle is brand new and still under warranty—and the issue was not fixed.
Read More