Kitchener Hyundai

Worst experience ever at Streetville Hyundai Sept 6, 2019. Kitchener Hyundai picked up their slack, hooked me up with a decent rental, replaced my engine with no hassles. However I'm still waiting on confirmation of reimbursement of transit tickets and towing and copies of final work orders, for 3 weeks now. I will definately recommend Kitchener Hyundai but stay clear of Streetsville Hyundia.

Very nice. Wish there was a service beginning and end time with an allowance of no more than one hour. Other time I am satisfied

Brittany has helped me out a few times now and she does everything with a smile! Everything’s always done right the first time and that’s why I keep servicing here!

Service for recall done on time as scheduled. No sales pitch for extras. No charge for topping up fluids. Friendly and knowledgeable. Waiting area bright and comfortable with coffee/cookies.

Friendly staff that get the job done with no drama. They are servicing our 5th Hyundai. Our Hyundais receive service with no need for warranty issues.

It was not mentioned to me that the Air Bag recall work was not done on my Santafe due to a lack of parts, which are on back order when I picked up my car. That is one of the main reasons it was in for service. The work that was on my brakes, oil and tires was done to the standard that I would expect from the dealership where I purchased my vehicle.

I purchased a used vehicle from Kitchener Hyundai - the staff were all friendly, professional and they looked after things for me in a fast and professional manner. I got an excellent vehicle at a great price ! I highly recommend you check Kitchener Hyundai if you're in the market for a great new OR used vehicle - thanks to everyone at Kitchener Hyundai :)

It is always nice dealing with Brittany as she always make you feel as proud owner of Hyundai. Service always on time and punctual. Never had any issues dealing with Service or parts.

We have dealt with this dealership for years. We are on our 2nd Santa Fe. First one was used and the second was brand new. To be entirely honest, the Service Department certainly isn't what it used to be. 1. The last couple of times we have been in, the staff have been nonchalant and gave off the impression they didn't want to be there and didn't care that we were there. 2. Just an oil change isn't possible, apparently. There is always a "package" that "needs" to be done....whether or not it is really required. We don't drive the vehicle as much as anticipated by the manufacturer but that doesn't seem to matter. They go by the number of months you have owned the vehicle, not by the mileage on the vehicle. 3. Staff turnover is terrible. We stopped giving compliments because every time we gave a compliment about the great service experience by a particular person, that person was no longer working there the next time we had an appointment ! People that were friendly, great to deal with, had our interests in mind and went above and beyond for us, gone. No longer working there. You would think they would want to keep people who provide such great service....but then maybe that is the problem - other places hear about how great they are and hire them! Sad, really. Our vehicle is out of its extended warranty and we have started taking it elsewhere for oil changes and other repairs and maintenance.

The courtesy car driver was friendly and informative. Atmosphere was neat and the waiting room was good, though the calls were not picked promptly. Thanks.