It was recently time to purchase a new car. I looked at various makes and models and realized a Hyundai Elantra Sport ticked all the boxes. After test-driving one at a local to me dealership and getting a price it was time to shop around. I contacted Hamilton Hyundai inquiring about a price on said car.
I received an email reply from Chandler, one of the sales consultants that he would try his best to get me a deal I was happy with. He also asked a few questions in a follow-up phone call asking me how far away I lived and if I had included all the accessories I desired. He even had checked to make sure the car was still available in the color I desired. I was happy with the price and after driving one hour from home was greeted with a salesman that wrote up the offer at the price just as he promised and in a short time returned to congratulate me on the purchase of my new car.
I was then introduced to Inara, the financial services manager who walked me through every detail in regards to additional warranty, insurance on the loan and made sure I knew what I needed to bring with me at time of delivery.
Delivery day arrives and all the financials are taken care of quickly by Inara, despite my earlier than agreed upon arrival for delivery. Chandler wasn't due in until later, but Colin whom I had met during the sale negotiation took the time to explain every feature on the car.
The staff has a checklist of things that they make sure they cover during the delivery process which would make a fighter pilot or Formula One chief mechanic proud, as Hamilton Hyundai is customer service focused.
Once my license plates were installed, I sat in a car I was now familiar with, adjusted everything to my liking, let the engine come up to operating temperature, turned the radio to Q 107 to hear Mick Jagger proclaim that he couldn't get no satisfaction. Maybe he should have shopped at Hamilton Hyundai. I sure got some satisfaction.