Cooksville Hyundai

Friendly service good customer service Friendly atmosphere around the waiting area Good coffee Easy appointments atmosphere around the waiting area Good coffee Easy appointments More

Paul (service advisor) fitted me in for a review of repairs done after a collision. The service tech (Tristin) took a test drive with me. They diagnosed the problem that the collision repair facility f repairs done after a collision. The service tech (Tristin) took a test drive with me. They diagnosed the problem that the collision repair facility failed to determine. I trust having my Hyundai Tuscon serviced here because they have always gone the extra mile for me. I don't normally do reviews unless service is great. And it was ......... and always has been. - Gene T. More

I had an awful and uncomfortable experience at Hyundai Cooksville . I was mislead by a service manager and experienced blatant racism by the man at the service desk. I did not feel safe, I felt harassed a Cooksville . I was mislead by a service manager and experienced blatant racism by the man at the service desk. I did not feel safe, I felt harassed and discriminated against. Background: I have a 2015 hyundai elantra which intermittently fails to start. My engine has an engine tick that progressively got worse in the last 2 years. HARASSMENT: In Feb 2023, I reached out to hyundai cooksville for assistance. The service manager at the time told me that my car qualified for an engine recall. He indirectly offered to give me his number by casually mentioning I didn't have his number. I thought he was being friendly, and I felt compelled to take it since he was "helping" me. He indicated I should get copies of any oil changes I had done. I returned with as many receipts that I could find. Upon returning with the receipts, he scanned the documents, and supposedly submitted the recall request. He turned around and said "all done, and approved you will get a new engine." I believed him. I booked an appointment via the Hyundai appointment line to have my car diagnosed to figure out why my car was intermittently not starting. Upon arriving for my appointment the man at the front desk stated that I was not booked, my appointment was not in the system and he was all booked up for the day. I informed him I booked the appointment with the appointment line. He indicated the appointment line has to confirm with dealership otherwise they double book. I calmly explained that I had taken time off work, and was concerned about my car as I had to miss work on various occasions due to my car failing to turn on. I called the appointment line to confirm if there had been an error, the lady confirmed my appointment was correct, and it had been opened. I ended the call and presented the information to the man. RACIST REMARK/ STEREOTYPE: After I calmly presented the information provided by the appointment line operator, he confirmed he had opened my appointment, but could not fit me in as there were other appointments. I asked him " what is the point of the appointment line?" The man looked at me and stated: " I am going to try and help you, but first I have a question... are you latina?" I was seriously taken aback.... what does my ethnic background have to do with the situation? I hesitantly replied " yes... why do you ask" He replied with " Because I know latinas can go from here (brings hand low to the desk) to here ( brings hand up above his head). I paused, and calmly reiterated my concerns: " Sir, I took two hours off work to make it to this appointment. I have been left stranded by my car in a dark parking lot at night in the middle of winter. I have missed work because of this car issue. I am beyond stressed and I am looking for a solution". At this point the man finally seemed to take my concern seriously. He stated he didn't know what had been done to my car, and was unsure how he could help. I played him a recording of my car failing to turn on. I also informed him of the recall my car qualified for. He looked in the system and stated there was no recall for my vin. I assured him the previous service manager had submitted the request.Turns out the service manager never sent the request. I called Hyundai Canada in tears, crying frustrated. I told them I felt harassed and racially profiled. The offered to contact Cooksville Hyundai and that they would get back to me in 3-4 business days. A month has passed and no one has gotten back to me. Hyundai Canada also looked up the recall- and informed me that my car did qualify for the Piston Ring open recall. They told me I did not require any documentation to qualify. I booked an appointment with streetsville Hyundai, and the service desk representative went above and beyond to help me. (I recommend Streetsville ). Unfortunately, the manager found that my VIN did not qualify for the recall. However, I have found there is a class action More

should be renamed crooksville hyundai. because of this dealership - i would never buy a hyundai again. i encourage you not to go to this dealership to service your car for the following r because of this dealership - i would never buy a hyundai again. i encourage you not to go to this dealership to service your car for the following reasons. **THEY LOST MY KEY - AND I HAVE TO PAY FOR THEM** it was placed in their lockbox. they got the paperwork...but no key. i appreciate their effort to find the key however it was clearly lost/misplaced. as per their general manager Jack, he told me i have to pay to replace them. though they lost them. i had to go out of my way to bring them my spare - delaying service by 4 business days. **MY CAR WAS HERE FOR A MONTH - STILL NOT FIXED** today i had to tow it to another dealership. crooksville performed a carbon cleaning and it caused new issues that they were not willing to diagnose. just wanted to push for another carbon cleaning (using oven cleaner/manual cleaning) at almost $900. i was also offered no loaner/rental because i dont have extended warranty. thought the vehicle was originally brought in for a warranty issue - and delays were due to them having to order all the parts and delays in receiving parts. i am out hundreds on uber/personal rentals. **HORRENDOUS COMMUNICATION** somedays id go a day or more without a response to my text or calls regarding a update on my vehicle. their texting system is clearly poor - due to them not understanding basic english - they performed an UNAUTHORIZED $1100 brake job on my car that they had to eat the cost of because it was their error. **THEY DON'T TEST DRIVE CUSTOMERS CARS AFTER SERVICE** i had a valve replaced and fuel injectors - i was told i could pick up my car. sounded horrible when i started it (i was told it would vibrate but didnt know how bad it would be) and it broke down on me right when i exited the lot. had to turn around immediately and bring it back (this is when i dropped my key off - and then they lost it the next day). As per the folks involved in this nightmare: Jack - general manager. quite unprofessional and should not be in the position he's in. doesn't know a thing about customer service or how to speak to people. doesn't care about customer retention - just wants your money. Tyler - was the service manager. he was actually nice to deal with but i think because unfortunately he had jack as his boss - he was no longer easy to work with. Paul - the ONLY service advisor for some reason. hes the one who would have gotten my key from the lockbox. very poor at communicating. The worst dealership. My family, friends, and myself are all in disbelief at the disgusting customer service and indecent general manager More

They replied to my poor review by saying it must've been another dealership I was thinking about because I purchased 3 vehicles. They don't keep their word and you can't trust them and maybe I won't be purc another dealership I was thinking about because I purchased 3 vehicles. They don't keep their word and you can't trust them and maybe I won't be purchasing a Hyundai product anymore. I caution everyone out there to stay clear of Cooksville Hyundai. More

At a time when most dealerships are trying to upsell Cooksville Hyundai is still willing to make deals. This was especially seen as the Salesperson Taskeen Iqbal went out of his way to ensure that even Cooksville Hyundai is still willing to make deals. This was especially seen as the Salesperson Taskeen Iqbal went out of his way to ensure that even in these odd times I left knowing that I got the best possible deal at the time and felt satisfied More

Amazing service at the service department! Paul Kwong provided 5 star service and answer all our question concerning our repairs, thanks Paul Kwong provided 5 star service and answer all our question concerning our repairs, thanks More

Highly knowledgeable staff that will put your mind at ease. Always willing to help go above and beyond ease. Always willing to help go above and beyond More

Very organize clean . and nice respectfull Employee . bought tree new car in cooksville . i like this place and nice respectfull Employee . bought tree new car in cooksville . i like this place More

Very bad communication, phone calls to service advisor were never answered, messages left were not returned. The manager for the Service Dept. seemed to think that this behavior regarding phone messages w were never answered, messages left were not returned. The manager for the Service Dept. seemed to think that this behavior regarding phone messages was routine and acceptable. After an oil change today, found black greasy boot-prints on driver-side floor covering. More