Hyundai Pembroke

BEWARE: Check your line items and don't take "mandatory" fees at face value. My recent purchase at Hyundai Pembroke left me deeply concerned about a lack of transparency regarding fees, pricing, and pape fees at face value. My recent purchase at Hyundai Pembroke left me deeply concerned about a lack of transparency regarding fees, pricing, and paperwork. If you shop here, audit every line item on your Bill of Sale. I negotiated a $375 reduction in the admin fee, but it didn't show up on the initial Bill of Sale. Management tried enforcing an inflated $799 admin fee, claiming it was mandatory. It is not. After auditing the math at home, I discovered they charged me $190 over the advertised price—violating OMVIC's All-In Price Advertising rules. They also added a $75 CARFAX fee on my trade (pure gouging since dealers pay flat monthly subscriptions), an undisclosed $115 gas fee, and bundled optional $49+$49 loan insurance into my financing without disclosure. When I brought this up, sales staff argued the charges were unchangeable. Only after I made it clear I would walk away did they concede to a $565 pre-tax correction. Two major red flags: • RED FLAG 1: Instead of showing the reduced admin fee of $375, they discounted the car price to maintain their claim that admin fees are "mandatory." • RED FLAG 2: On delivery day, I was hit with a bait-and-switch: the finance officer claimed the quoted 9.9% Santander rate was unavailable because they "didn't offer 5-year terms," forcing a switch to 10.9% with Global under a last-minute ultimatum. 🛑 Local Car Buyer’s Cheat Sheet: • Mandatory Fees (Law): HST & OMVIC Fee ($22). • Overhead Gouging: CARFAX Fee ($75) - Dealers pay commercial flat rates; this is double-dipping. • Fully Negotiable Markups: Admin Fees ($799), Gas/Prep Fees ($115), Loan Insurance ($49+$49). Advice: Treat your Bill of Sale like a financial audit, question "mandatory" labels, and watch for last-minute financing changes. What to do now: More

BEWARE: Check your line items and don't take "mandatory" fees at face value. My recent purchase at Hyundai Pembroke left me deeply concerned about a lack of transparency regarding fees, pricing, and pape fees at face value. My recent purchase at Hyundai Pembroke left me deeply concerned about a lack of transparency regarding fees, pricing, and paperwork. If you shop here, audit every line item on your Bill of Sale. I negotiated a $375 reduction in the admin fee, but it didn't show up on the initial Bill of Sale. Management tried enforcing an inflated $799 admin fee, claiming it was mandatory. It is not. After auditing the math at home, I discovered they charged me $190 over the advertised price—violating OMVIC's All-In Price Advertising rules. They also added a $75 CARFAX fee on my trade (pure gouging since dealers pay flat monthly subscriptions), an undisclosed $115 gas fee, and bundled optional $49+$49 loan insurance into my financing without disclosure. When I brought this up, sales staff argued the charges were unchangeable. Only after I made it clear I would walk away did they concede to a $565 pre-tax correction. Two major red flags: • RED FLAG 1: Instead of showing the reduced admin fee of $375, they discounted the car price to maintain their claim that admin fees are "mandatory." • RED FLAG 2: On delivery day, I was hit with a bait-and-switch: the finance officer claimed the quoted 9.9% Santander rate was unavailable because they "didn't offer 5-year terms," forcing a switch to 10.9% with Global under a last-minute ultimatum. 🛑 Local Car Buyer’s Cheat Sheet: • Mandatory Fees (Law): HST & OMVIC Fee ($22). • Overhead Gouging: CARFAX Fee ($75) - Dealers pay commercial flat rates; this is double-dipping. • Fully Negotiable Markups: Admin Fees ($799), Gas/Prep Fees ($115), Loan Insurance ($49+$49). Advice: Treat your Bill of Sale like a financial audit, question "mandatory" labels, and watch for last-minute financing changes. What to do now: More

Very poor follow up. If you are buying a used car outright they cannot make money as they would if paying in monthly payments. Had to call dealership multiple times to sp If you are buying a used car outright they cannot make money as they would if paying in monthly payments. Had to call dealership multiple times to speak to sales rep, then call again for outcome of autobody repair after awaiting call back for 2 weeks. Feel like once they have your money, they do not know who you are, and make very little effort to help. Follow up needs to be 75% of a salesperson job. Maybe training is needed in this area. More

Trust and honesty are important when buying a car from any dealership. Unfortunately, after working with this dealership for over a week to buy a vehicle, I simply can't trust them and they have not been any dealership. Unfortunately, after working with this dealership for over a week to buy a vehicle, I simply can't trust them and they have not been honest with their online listings. I dealt with Derek in Sales and the Sales Manager, Don. I can say with certainty that potential buyers can not trust the accuracy of the listings provided online. After trying to buy a 2024 Santa Fee which had only 6000km listed online, when it came time to purchase, the mileage was suddenly over 19,000km. The dealership offered me a $500 discount (for a 13,000km difference!?!) and the sales manager admitted that there are multiple errors on their website because they recently started working with a new company to sort out their online listings. How can potential buyers trust any information the dealership provides online? I spent over a week dealing with them and had multiple emails, texts and phone calls back and forth only to have all that time wasted. I can't say with certainty that there is a "bait and switch" happening here, but it certainly feels that way to me. Potential buyers, please do yourself a favour and look elsewhere. I'm so disappointed and frankly, angry. More

I recently acquired a brand-new 2025 Hyundai Tucson from a sales representative named Jade. I was particularly impressed by her exceptional customer service and lack of pressure tactics during the sales pro a sales representative named Jade. I was particularly impressed by her exceptional customer service and lack of pressure tactics during the sales process. She went above and beyond to ensure that all of my questions were answered and that I was completely satisfied with my purchase. Jade even took the initiative to contact me via phone and text when the dealership was particularly busy, ensuring that I did not have to wait unnecessarily. I highly recommend Jade to anyone seeking a new or used vehicle, as her professionalism and dedication to customer satisfaction are truly commendable. More

I had a great experience purchasing a 2020 Elantra SE today . Oliver was so professional in helping me to purchase my new car. This is the best place to shop . what a great team! thanks Jacqueline Good today . Oliver was so professional in helping me to purchase my new car. This is the best place to shop . what a great team! thanks Jacqueline Gooderham More

Was sold the wrong part and the manager did not offer a solution to help me or deliver the correct part to me. solution to help me or deliver the correct part to me. More

Very happy with Derek our salesperson and Jessica in accounting. Both very helpful and knowledgeable. accounting. Both very helpful and knowledgeable. More