Where to begin. Since the vehicle came out of warranty, I have been at odds with the service department over the use of their resouces and their inability to deal with my complaints. In their defence, they have discounted many of the things I have complained in the ongoing issues, but they also continue to demonstate a disregard for concerns I have enlighted them on and indeed, dismiss my concerns and would just rather I don't do business with them.
Now I am not an easy customer. When I spend hundreds, if not thousands of dollars on anything that I would prefer NOT to spend it on, then you better have answers to my detailed questions and be prepared for responses. I will only get upset when your answers do not make sense. So let's continue.
Todays 2 examples are with my 2008 Elantra which has 300,000 km on it. The car has been more than acceptable. Indeed the sales staff was brilliant and accepted my rather hard line questions and dealt with them very well. You can see from the milage, that the manufacturers warranty expired long before the financing was completed. This is not the fault of the manufacturer and I acccept that there are consumables in the life of a car, but my first concern was that every 2nd or third oil change interval, that a brake inspection and service be performed. Apparently the design of the caliper brakes leaves it open to debris buildup that retards the travel and return operation of the calipers. This leads to premature wear and sticking and premature replacement. Everytime I have needed pads, the rotors are also beyond saving...this is a $500.00 each time and add the periodic brake service and there is at least another $200.00 in additional maintenance. I still say this is a design flaw. In my youth, I have worked on brake calipers and have NEVER heard this being an issue before this car. OK, the dealership have discounted my brake service after Hyundai instructed the dealership to INCREASE this cost. Good on them and I will continue my diligence when it comes to the brakes. I am just not happy.
Now the Timing Belt....
I had the 2nd timing belt done at 240,000, at 295,000, the belt tentioner and the belt idler were making noise and had to be replaced. Now I was at fault for not asking, but I would have expected some expertise to lead me to replace parts that have a service life close to the time of the timing belt replacement. $500.00 later and I also find out one of the bolts has disappeared from the timing cover. I identified both of these issues and after some heated discussion, the service rep says that they replaced the bolt at no charge...DUH, I stated had they torqued down the bolt properly the first time, that the bolt would probably not have fallen out in the first place. Their response was that no one uses torque wrenches anymore. I stated that this was a quality control issue. They disagreed and became flustered that they seem to never get it right in my eyes. I just told them that incidents like this means that indeed, they are continuing to make mistakes and they are mad I am catching them. I would have replaced the tentioner and idler when the 240,000 timing belt was replaced, gladly...why do it twice, like I had to. If I was going to do it myself like I used to, I would not want to spend more time under the hood. Their motivation is somewhat different I guess and they did not like it that I knew their game plan and had the evidence to support my opinion. I am wiening myself off this dealer and because of the experience, will NOT buy Hyundai again, despite the good performance of the vehicle. I believe it is my service diligence that this vehicle is in as good a shape at 300,00 that it is.
So here we go again with a dealership that relies on service for their operating costs, which I have issues with. What is at issue is the cost of this is too much to bear for their own design flaws and errors. Their blatant disregard of my distain and indeed their own disdain, has motivated this review. If I am being unreasonable, then I guess I am, but you better have a good reason not to do the job right the first time and quit blaming the customer for the problems.