Smiths Falls Hyundai

Excellent customer service. They make you feel like someone special. I have been dealing with Smiths Falls Hyundai for 7 years and highly recommend them (sales and service de They make you feel like someone special. I have been dealing with Smiths Falls Hyundai for 7 years and highly recommend them (sales and service department) to all my family and frends. More

Best ever experience buying a car! !! Our salesman, Liam went above and beyond providing us with amazing customer service. Thank you too Jay. !! Our salesman, Liam went above and beyond providing us with amazing customer service. Thank you too Jay. More

Excellent customer service. ..!!! So easy to purchase a new car. We purchased a 2021 Elantra and a 2023 Kona Both cars are a pleasure to drive. Love all the tech/safety featur ..!!! So easy to purchase a new car. We purchased a 2021 Elantra and a 2023 Kona Both cars are a pleasure to drive. Love all the tech/safety features ! The Elantra has INCREDIBLE gas mileage. Using to go to work and getting 4.5 L/100Kl on county roads !!! More

Amazing and easy buying experience and the staff was also very good to deal with very good to deal with More

Smiths Falls Hyundai dealership is the best one I have ever dealt with! No high pressure, questions answered and respectful to the customer, regardless of which dept one deals with. Very knowledgeable and ever dealt with! No high pressure, questions answered and respectful to the customer, regardless of which dept one deals with. Very knowledgeable and friendly. They are also very acomodating More

Smiths Falls Hyundai. This team was good the first time and greater the second time around, Each and everyone there (staff ) do their very best to make sure you are complet This team was good the first time and greater the second time around, Each and everyone there (staff ) do their very best to make sure you are completely satisfied with any and all service that was carried out. The staff are polite and easy to take to and they have a sense of humour which makes it even more pleasant. Some even cheer for the right NHL team.... More

Sales and financial personnel went the extra mile for me. Sales and financial personnel went the extra mile on my behalf. Over the past 2 months all were patient with my questions and requests. Thanks to D Sales and financial personnel went the extra mile on my behalf. Over the past 2 months all were patient with my questions and requests. Thanks to Debbie and Sarah More

TRULY AMAZING TEAM TO WORK WITH. We're very happy with the two new vehicles we purchased from Keith Tisdelle at Smiths Falls Hyundai. Wonderful people to work with. FIVE STARS We're very happy with the two new vehicles we purchased from Keith Tisdelle at Smiths Falls Hyundai. Wonderful people to work with. FIVE STARS !!! More

AMAZING SERVICE We have been dealing with Smiths Falls Hyundai for 30 years and their servicing of our vehicles has always been excellent. The desk guys, the service We have been dealing with Smiths Falls Hyundai for 30 years and their servicing of our vehicles has always been excellent. The desk guys, the service guys and the sales people are always pleasant and helpful. On this visit we had the winter tires replaced with the summer tires and they store the tires for us which is so helpful. They also did an oil change and maintenance check. The owner Steve LeBlanc is a special, caring and helpful person. More

Revenge of the Service Advisor It's been over a year since I've cut all ties with Smiths Falls Hyundai and traded in my 2010 Elantra for a far superior vehicle from the local Honda It's been over a year since I've cut all ties with Smiths Falls Hyundai and traded in my 2010 Elantra for a far superior vehicle from the local Honda dealership. I could write a book detailing my time with S.F. Hyundai but instead, I will try to keep it short and briefly cover some of my experiences after buying the car new in 2010. If you are thinking of buying a vehicle from Smiths Falls Hyundai then please consider the following facts I have experienced. -If you require a loaner, it will probably be near empty of gas. Either bring a gerry can with a couple of gallons with you or head for the nearest gas station while the fuel light keeps blinking and beeping. Their motto "Home of the no charge loaner" should be "Home of the no gas loaner". -Their factory "all season tires" were useless in the snow and nearly caused what could have been a fatal collision. They were also worn out after 40,000 KM. I replaced them with Motomaster SE's which were far more superior in winter and got 70K out of them. -If you don't take the vehicle to them for service you wont know if there are any recalls. Of the many recalls I had, none informed me by mail, email, etc. I was told once over the phone while scheduling a service, otherwise I would be told while it was being serviced for something else so I'd have to either wait that much longer or re-schedule. Very inconvenient. -Dont fall for the "advisor" Eric bringing a worn out fan belt to you while you're in the waiting area and saying " oh look, you need a new one". A reputable garage will show you the part while it's on the vehicle, explaining why it needs changing. In hindsight, I should have made him put it back on and purchased one at Canadian Tire and changed it myself instead of paying 65 dollars labor to replace a 15 dollar belt. -If they forget to advise you that your tires are wearing unevenly even though their Tech noted it on their invoice and yet their advisor didn't note it on the customer copy and forgot to tell you, and then you don't find out until they are prematurely worn out, don't kick up a fuss. They are very vindictive and childish when you suggest they screwed up. You may find that future service visits are geared towards inconveniencing you as much as possible because you had the audacity to question their abilities at never being wrong. -I considered legal action for a very disturbing revelation I had after my final oil change there. Proving it would be difficult and I could not afford the time or money to go forward. I have done the next best thing and that is informing as many people as possible about my experiences there. So far I've had four acquaintances purchase their vehicle at the Honda dealership instead of Hyundai which in turn is a fifty dollar referral fee for me for each one. You may pay more for a Honda but I strongly proclaim that it is money well spent and the service at the Smiths Falls Honda dealer has been above and beyond S.F. Hyundai. -Another interesting note is that S.F. Hyundai has at least 8 service bays whereas the Honda dealer has 4. Hyundai's always seemed packed whereas Honda didn't seem overly busy in the few times I'd been there. My opinion is that it's a testament to the quality of the Hondas. Mine has been flawless since bought in December 2015. -In summary, I don't have an issue with their Techs but if you tend to believe (without question and with wallet open) everything your service advisor tells you then Smiths Falls Hyundai is for you, they will treat you like a King or Queen. However, if you, like me, tend to question things and stand up for what is undeniably right, then save yourself a lot of grief and avoid Smiths Falls Hyundai. -I've always admired when someone or a business takes responsibility for their actions. But when a business appears to initially take responsibility, then allows their service department to purposely inconvenience you at future service appointments, well, that is very disturbing. -I am amazed at how petty and vindictive people can be. And these are supposed professionals. I will never return to Smiths Falls Hyundai. Of the more than ten dealerships I have dealt with in my lifetime, they are by far the worst. More