As a woman, I expect to be charged a "female surcharge" but I hoped that in doing so, I could count on honesty and reliability. Unfortunately, my recent experience at Gyro both cost me dearly and potentially caused an accident to occur.
Last week I brought my car in for "seasonable maintenance special" which included, "syn oil & filter change, tire rotation, VISUAL BRAKE INSPECTION, battery charging system check and FLUID CHECK."
I was approached at closing at 5 pm as I waited at reception and advised that my tire rods and right front ball joint needed to be changed URGENTLY. In fact, I was told that it was unsafe to drive my car. I was quoted $611 for this work. I was also strongly encouraged to change my transmission fluid at a cost of $272.
I was graciously offered a ride home and a ride back to the dealer the next morning so that this work could be completed. Believing them, I agreed. The next morning I picked up my car and paid a total of $1439 for the above work and other work.
That afternoon, I noticed my brake light went on. I continued to drive the car for one more day and became concerned when I noticed the brakes were becoming even more spongy. My partner looked at my car on Friday and was shocked to see that there was no brake fluid in the reservoir. If you don't know, this issue was VERY dangerous and I shudder all the more because I had driven the car with my toddler granddaughter twice while it was unsafe. I called Gyro and was told that they would come and pick up my car on Monday AM to examine the car.
On Monday I accompanied the drivers to the dealer. I was told that the brake fluid was leaking because of a faulty washer and they again graciously offered to repair it the dealer's cost. I was also encouraged to spend a further $180 to have the brake fluid replaced. I was told it was a mere "coincidence" that the brake fluid had leaked on the very day my car was in for service. I would like to refer you to the inclusions in the "seasonable maintenance special" mentioned above. Was a visual inspection done? IF so, why wasn't this caught? If not, why did I pay for such service? I wonder why the service manager was so eager to drive me home, pick me up and then pick up my car when I called about the brake fluid. Could it be that they were concerned about liability?
Finally, as a kicker to all of the above, I requested that the replaced ball joint be provided to me as I knew my partner would balk at the need for it as he drives my car on weekends, and is mechanically inclined (unlike me). He said he did not notice any of the telltale signs of a problem with the ball joints. He even brought the part to his trusted mechanic who confirmed that while the part was "worn", he agreed it did not have to be replaced on an emergency basis as I was told by Gyro.
Oh, on my initial visit to GYRO I requested that a bulb be replaced but no, it wasn't. At least they didn't charge me!
While I cannot confirm that there are discriminatory practices at play here, I am left with serious doubts and consequently I will not service my car at GYRO in future (I have since 2014). Women, please be cautioned by my experience and perhaps find a new mechanic for your vehicle as well. I feel duped and at the same time, very thankful that my brakes did not fail me while my cherished granddaughter was in my car.