My experience started rough: I called just after 9am to speak with the service department and was told by the woman who answered, brusk and with zero friendliness, that I'd be called back in twenty minutes. I understand having bad mornings but wow she was rude. No call, so I called again an hour later and was told to bring the car in and 'they'll see what they can do', there are no loaners, and definitely got a sense of 'yeah, whatever' from the guy I spoke with the second time. Neither offered me their names.
However, once there, Josh took excellent care of me. He explained that it might take a few days and arranged a rental for that period. I dropped off my car and got the rental and was back at work with plenty of time left to enjoy my lunch. He called back later that afternoon to let me know what was going on, that it was all covered by the warranty, and a roughly estimated time of repair. Two days later I got a quick call and everything was done. Picking up the car, which had also been washed, was just as smooth and easy.
So though a couple of people apparently need to learn to can the rude attitude on the phone I'm still giving this top marks for how simple everything was once Josh got his hands on it.