Rexdale Hyundai

We bought a 2019 Tuscon. The engine stopped working. We towed it to Rexdale Hyundai. We have dealt with this dealership for many years and purchased 4 cars from them. We pur The engine stopped working. We towed it to Rexdale Hyundai. We have dealt with this dealership for many years and purchased 4 cars from them. We purchased years ago and it ran for 15 years. The dealership said it was under warranty and/or recall Months later they said our warranty was void because we got oil changes some where other than their dealership. So now we have a 2019 Tuscon sitting at the dealership and now they said they were going to charge us for parking. They want 7,700.00 to fix the engine. I would not recommend this dealership service department. More

This morning I brought my Tucson into the dealership for the first service appointment. The staff was very friendly, helpful & professional even though their computer system was having glitches. I was pleas the first service appointment. The staff was very friendly, helpful & professional even though their computer system was having glitches. I was pleased with the promptness of this appointment & was on my way! More

Not happy with the service. Ratan Singh was unapologetic, disorganized and had the audacity to blame customer of his own obvious fault of not informing the service work has bee Ratan Singh was unapologetic, disorganized and had the audacity to blame customer of his own obvious fault of not informing the service work has been done. I have wasted hours waiting at the customer lounge where he asked us to wait. If you want to only text when work is done, tell the customer prior! Don’t make them wait at the lounge and text the wrong person. Avoid this agent. More

Their service department is so unprofessional and fishy. Different people will tell you the different rates for the diagnosis charges. I had to go twice for the same problem and paid more than $1200 just as Different people will tell you the different rates for the diagnosis charges. I had to go twice for the same problem and paid more than $1200 just as labour charges in one month. They did engine work and changed the oil. Two weeks later, I had to get the oil changed again due to a a leak, from a different repair shop. Not going back there again and advising others to watch out. More

Service department Jamal Akel is absolutely wonderful, very knowledgeable, trustworthy and makes me want to keep coming back very knowledgeable, trustworthy and makes me want to keep coming back More

Ratan Singh service manager in my experience was ineffective, unhelpful, incompetent in his customer service, processing of client requests, attention to timelines, and professionalism. I would high ineffective, unhelpful, incompetent in his customer service, processing of client requests, attention to timelines, and professionalism. I would highly recommend you avoid Rexdale Hyundai’s service department desk. Get a second opinion on service needed, I am not comfortable trusting the services he lists that you “need” done if you know what I mean. More

Staff needs to take training in customer service - no effort whatsoever to assist customer. How could this Dealer be rated so highly - must be a joke. effort whatsoever to assist customer. How could this Dealer be rated so highly - must be a joke. More

I am satisfied over all the service that they ( finance manager and the sales agent) provided me. I will surely recommend this dealership to friends and family manager and the sales agent) provided me. I will surely recommend this dealership to friends and family More

The Service Department of this place is absolutely disgusting. You wait for hours, staff members with poor customer service skills, and managers who lack professionalism. I reported a damage to my disgusting. You wait for hours, staff members with poor customer service skills, and managers who lack professionalism. I reported a damage to my car that's at first I thought I was a manufacturer defect, only to be told the many possibilities of how the damage could have happened. Now in retrospect, the damage must have happened when I took the car in to be serviced. So you also have dishonest service technicians who would have damage the car in the process and fail to report it. The leasing and sales team is next to perfect, but SERVICE team, you have some serious work. I ain't even going backing there to service my car. More

Great Customer service given by Anil Nagpal, Information provided by him was quiet accurate and helpful. provided by him was quiet accurate and helpful. More