Collingwood Hyundai

Our SantaFe wouldn't go into drive at the gas station across from the dealership. The service advisor , Shane Wiley and one of the mechanics ,(we didn’t get his name)diagnosed the problem and had us on o across from the dealership. The service advisor , Shane Wiley and one of the mechanics ,(we didn’t get his name)diagnosed the problem and had us on our way within the hour Things certainly could have gone differently. Both went above and beyond. Thank you ! By the way that Santa Fe has 349000 klms on it lots of pep, lots of klms left in it More

Service department very rude. Had some warranty issues done in London and now this year it happened again leaking oil . Collingwood told me I had to take it back to London. Phone Had some warranty issues done in London and now this year it happened again leaking oil . Collingwood told me I had to take it back to London. Phoned Barrie and they booked it right away. More

Limped my wife’s pallisade in with all sensor lights on dash. Immediately service manager says oh it may need engine ?xxx took 2 1 week to find out it was faulty throttle body sensor and another week to g dash. Immediately service manager says oh it may need engine ?xxx took 2 1 week to find out it was faulty throttle body sensor and another week to get it into shop. Wife picked up car. Dent on passenger door and grease smudged on her ivory white interior. I emailed them. ! CRICKETS so I have had the pleasure of telling a few people that admire our car. Steer clear of collingwood Hyundai and will continue to do so More

The worst car dealership on the planet. I bought a xxxxx. Tucson from Collingwood Hyundie and they pretend you don't exist and have terrible service. Don't waste your time buying from this I bought a xxxxx. Tucson from Collingwood Hyundie and they pretend you don't exist and have terrible service. Don't waste your time buying from this dealer. To the owner I bought a new used vehicle for less than 10 percent of a Tuscon and it has lasted. Your garbage Tuscons don't last! Worst owner ever is Phil Walker! Better off buying a bicycle than any junky hyundie! More

Their Service department is terrible. 2023 Hyundia Tuscon Hybrid purchased new at another dealer because the wait time for a new one was 16months according to the salesman. Never had a p 2023 Hyundia Tuscon Hybrid purchased new at another dealer because the wait time for a new one was 16months according to the salesman. Never had a problem with the dealer I purchased from but it was a rather lengthy trip for service (oil) etc. but made the trip because I was not happy with the Collingwood service Department. While making a trip home, all the error lights came on the front screen AT LEAST 20, AND then the emergency brake light came on when I parked the vehicle so I called the nearest service department,(Collingwood) and was told that they could not even consider taking this vehicle in for repair (down a Tech) and when I talked to the General Manager(Collingwood) I was told to take it back to "where you bought it " (We don't have time) then he suggested that I take it to another "newer" dealer because they might not be as busy !! Well, I called my dealer in Owen Sound, told them about the issue and the treatment in Collingwood and they called CAA had the Vehicle on a Flat bed for delivery to them and then supplied another vehicle to be used until they can find the error issue and repair mine. STAY AWAY from this DEALERSHIP in Collingwood. Nobody needs these attitudes and the problems they create for purchasers More

Not sure if my other review went through. Service is honest and efficient. Trying to do the best for the customer Service is honest and efficient. Trying to do the best for the customer More

This dealership listed a used Prius Prime at $10,000 more than the MSRP for a new Prime but actually $15,000 over because unlike the new Prime, it is not eligible for the federal $5,000 rebate. When I called than the MSRP for a new Prime but actually $15,000 over because unlike the new Prime, it is not eligible for the federal $5,000 rebate. When I called to enquire, the person I spoke to, Dalton, informed me that there is a huge backlog for new Primes so they are offering this for people who are in a hurry. There’s another word for this — price gouging. Then he told me that they are in a hurry to get this off the lot so he’d ask his manager if he can reduce the price. He later contacted me by telling me that he spoke to his manager who told him he would let it go at his “cost,” which was $50,850 including all fees and taxes. This is still about $9,000 more than a new Prime after the rebate. This left me with one question. Who was lying? Dalton or his manager or both. Given my experience with car salespeople, I find it hard to believe that Dalton was being truthful but I have no evidence to back up my suspicions so I’ll assume it’s his manager that is a sleazebag. Stay far away from this dealer if you don’t want to get gouged! More

I recommend to anybody thinking about going to Collingwood to stay clear there customer service is terrible, I know so many people that have got screwed over by them it's all about money with them Collingwood to stay clear there customer service is terrible, I know so many people that have got screwed over by them it's all about money with them and who they screw over. I recommend Hyundai Orillia who is currently addressing my issues for me and with no hassle. More

Worst experience ever working with this dealership purchased a car there put 3/4 of the money down waited for 2/1/2 weeks for a part to come in never did arrive was told the part would be there in a f purchased a car there put 3/4 of the money down waited for 2/1/2 weeks for a part to come in never did arrive was told the part would be there in a few days never showed up Adam Nigro needs to find another job lies to customers worst service I have ever received from a dealership wouldn't recommend sending anyone there to purchase a vehicle More