It were possible to zero stars. I would.. Absolutely the worst customer service I have ever experienced. It is clear that Hyundai does not care about its customers, and wants nothing to do with them once they have their money. The details of my experience are as follows.
I had the brakes and calipers on my 2014 Elantra repaired at the Hyundai Orillia dealership. When I first brought the car in, I was told that the car would need new brake pads, calipers and rotors. The service advisor informed me that the last break job done on the car was incorrect, so all of these parts needed to be replaced. This was quite surprising, and disappointing because the previous brake job was completed at Hyundai in Collingwood this past April; there was only 10,000km on the brakes. After receiving the news that we'd need to have the brakes done again, I spoke to Tge service manager at Collingwood about the situation. He contacted the Orillia Hyundai warranty department and I was assured that the entire cost of the repair, including labour, would be covered. Unfortunately, when I picked up the car, I was charged for the labour and was advised that I should request a reimbursement. After picking up the car, I made repeated calls to both the Collingwood and Orillia dealerships but neither are willing to take responsibility for this cost. In the meantime, my car has been back to the Orillia dealership because theoriginal cause for my bringing my car in was not addressed - seizing back brakes. Luckily that is now fixed but since picking up the car from thislatest repair the ride extremely uncomfortable (bumpy and vibrating.
Since this time, I have contacted Hyundai Canada, who assured me that they would have you contact me. To date, this has not occurred, and is simply another example of the excruciatingly appalling customer service that I have received to date.
The number of phone calls, un-returned voicemails and the trips I've had to make to To various dealerships does not represent the level of customer service that I, as a paid, warrantied customer, deserve.
After my recent experience with, I can confidently state that I will not be doing business with Hyundai in the future.