Pathway Hyundai

Horrible customer service experience after leasing. Incompetent service agents/mechanics who suggested I change my brakes - at an exorbitant price - when they just couldn’t find the real issue. My brak Incompetent service agents/mechanics who suggested I change my brakes - at an exorbitant price - when they just couldn’t find the real issue. My brakes were still in excellent condition. - confirmed by another (more trustworthy) Hyundai dealer. Horrible customer service also from the sales team. They never ever return a phone call (even confirmed by sales reps from other dealerships). And when you show up in person not to purchase a car from them, you receive the worst attitude. They have no time for you. A bunch of dishonest, incompetent people. More

Absolutely the Worst Experience – Do NOT Trust Pathway Hyundai I purchased a used vehicle from Pathway Hyundai for $15,000 after being explicitly told the car was in excellent condition with no issues Hyundai I purchased a used vehicle from Pathway Hyundai for $15,000 after being explicitly told the car was in excellent condition with no issues whatsoever. I took their word after doing a test drive and a basic look-over, but shortly after purchasing the car, serious problems began to surface—issues that were not visible during a test drive and should have been disclosed upfront. The car was not properly aligned, two of the speakers didn’t work, one was completely blown, the windshield was poorly installed, and worst of all the car is not properly aligned—a serious safety concern. None of these problems were mentioned at the time of sale. I emailed several managers at Pathway Hyundai and was met with complete silence. No reply. Not even a courtesy acknowledgement. When I finally called and got through to a manager, I was met with rudeness and blatant disrespect. The manager literally laughed at me and said, “It’s a used car, what do you expect?” When I explained that I expect to be informed of major issues with a vehicle before dropping $15,000, he didn’t apologize or offer a proper solution—instead, he brushed me off and offered nothing but a so-called “deal” on fixing the issues they lied about or failed to disclose in the first place. This has been, without question, the worst car-buying experience I have ever had. The lack of honesty, integrity, and basic customer service at Pathway Hyundai is absolutely unacceptable. If you're considering buying a vehicle from this dealership—DON’T. They will take your money and leave you with a mess, and they won’t care one bit once the deal is done. Avoid Pathway Hyundai at all costs. More

Sales personnel Jordan Tourangeau at Pathway Hyundai was friendly, knowledgeable and trustworthy. He promptly answered all my messages, explained the purchasing details and answered all my questions. Repair friendly, knowledgeable and trustworthy. He promptly answered all my messages, explained the purchasing details and answered all my questions. Repairs were done on the vehicle as noted and I received my pre-owned Santa Fe Sports on time as promised. He even went out of his way to deliver me a touch up pen paint for a minor scratch repair that I requested. I highly recommend him for future sales. More

You decide if you want to do business with Pathway. Bought Elantra in 2022 when used cars were very scarce. Elantra' s engine has been diagnosed as " needs to be replaced". Warranty was extended to t Bought Elantra in 2022 when used cars were very scarce. Elantra' s engine has been diagnosed as " needs to be replaced". Warranty was extended to ten years because of known problem. Car is over ten so NO HELP. Car will be scrapped Monday morning for parts Dealership quotes two prices- Financed or cash- they still do Car was certified but had front and back fenders cracks. Fixed by putting caulking on them. Sloppy job. A 5 year old kid could have done a better job. Had to fix problem myself. Exhaust system was noisy. A piece had to be replaced. Once fixed by a trusted mechanic a small ticking sound could be heard. Again car was taken in to a trusted repair shop and it needed a full tune up. This is within 6 months of purchase. Car taken in to Pathway for PAINT RECALL. Service person filling in the request for recall diagnosed ENGINE KNOCK at service entrance ( This is not a mechanic but a clerk ). Guess the problem had been recorded in the vehicle record as it had been maintained by Pathway in the past but hidden at time of sale. Got the recall work done and decided never to do do business with this dealership again. Picking up a replacement vehicle vehicle from tomorrow. DEFINITELY NOT FROM PATHWAY or made by HYUNDAI More

We just purchased a 2025 Tucson Hybrid (our fourth Hyundai). From the moment we entered the showroom we were greeted by Irina Zaborovska, a Sales Representative, Irina was very helpful and knowledgeab Hyundai). From the moment we entered the showroom we were greeted by Irina Zaborovska, a Sales Representative, Irina was very helpful and knowledgeable about the Tucson. She carefully guided us thru the vehicle features and options and even compared the hybrid with other models, ensuring we chose the vehicle that best met our needs. She was in constant contact with us as we went thru the purchase process. When our vehicle arrived, she gave us an in depth briefing on the many features of the Tucson. All in all, it was a very positive experience. We highly recommend Irina if you are interested in purchasing a Hyundai. More

I picked my new Tuscon Hybride 2025 on Jan 2nd . The car was ready and look spectacular.The sale person was Jordan Tourangeau he was very professionnal and took the time to review the car with me an The car was ready and look spectacular.The sale person was Jordan Tourangeau he was very professionnal and took the time to review the car with me and made sure I was comfortable driving it.It was exceptionnal experience and he called me few days later to make sure I had no problem with the new car,I highly recommend him.The exceptional service did no stop there the finance representative James Haddad made the process smooth and enjoyable. His professionalism and attention to details made the experience stress-free.Overall exceptionnal experience.I highly recommend this dealership, More

Very dishonest finance manager and the general manager uses the new cars to commute to work from half an hour away. This dealership seems to be very dishonest and has not reached out to me in a week af uses the new cars to commute to work from half an hour away. This dealership seems to be very dishonest and has not reached out to me in a week after raising the below concerns with them. The finance manager did the classic high pressure sales to get us to agree to an extended warranty. We removed a lot of the things included so we could get the price close to our budget because we wanted the rust protect they were offering. We had already signed and put money down at this point, but she didn't tell us that she had added an extra 6 months to the term without telling us, which we only later found out. We talked on the phone and her response was "well it was written on the paper so it's not my fault." [note: the paper was just a finance worksheet, not an official quote, which had been written all over and had not been fully explained] This is absolutely not how this works when making changes to a contract, and is illegal. My wife and I had come in with our children, so maybe they saw an opportunity to do this to use while we were distracted, I don't know. Also, the purchase agreement for the car says "max 10 kms driven" but when we picked it up it had 600 kms already on it. When I asked the GM about this he answered "well I live in Embrun." So the manager may use your new car to commute to work for several weeks before giving it to you, and will put on the official paperwork that it was only driven 10 kms. I was very shocked with how honest he was with me about driving the new cars but he didn't yet know I was the person who had a fast one pulled on him by the finance manager. He probably wouldn't have said that if he knew. The only bright spot was our sales person Maelle. She was fantastic to deal with, despite all of the other issues. More

I wanted to take a moment to share my exceptional experience at Pathway Hyundai in Orleans. Recently, I had the pleasure of working with your new sales representative, Stephanie Pushman, and I must s experience at Pathway Hyundai in Orleans. Recently, I had the pleasure of working with your new sales representative, Stephanie Pushman, and I must say I was genuinely impressed. Stephanie's commitment to timely communication and thorough research on behalf of her clients truly stood out. Her dedication is what sold me, and I was thrilled to see her in action as she successfully sold her very first car—to me! It’s no surprise that she mentioned having already sold three vehicles in her first week. The exceptional service didn’t stop there. Your new Finance Representative, James Haddad, played an integral role in ensuring the process was smooth and enjoyable from start to finish. James’s professionalism and attention to detail made the entire experience seamless and stress-free. As a long-time client of Pathway Hyundai (this being my 4th car, along with purchases for my husband and cousin), loyalty is important to me. Experiences like these reinforce my confidence in your dealership and makes me look forward to continuing this valued relationship. Stephanie, congratulations on your first sale! It was an honor to witness your pride and enthusiasm in your new role. Your personality and commitment to excellence will undoubtedly take you far in this industry. Thank you once again to Stephanie and James. I look forward to remaining a loyal client for years to come. You both set a new standard for the client experience, and I am grateful to have been part of it. More

I picked up my new 2024 Hyundai Kona from Pathway Hyundai in April 2024, and unfortunately, the experience has been incredibly disappointing from the start. On the scheduled pickup day, the delivery was dela in April 2024, and unfortunately, the experience has been incredibly disappointing from the start. On the scheduled pickup day, the delivery was delayed without proper explanation. When I finally received the vehicle, it was covered in oil handprints and smudges, which was confirmed by the sales representative, Xuan Guillaud. This was extremely inconvenient, as I had to spend time detailing a brand-new car myself—despite paying delivery and prep fees to the dealership. As part of my purchase, I was promised a set of winter tires. I made it clear to Xuan that a competing dealership had offered a winter tire package with Goodyear tires, and she assured me that Pathway Hyundai would beat the competing offer by $0.50 on the payment. I even showed them communication from Xuan confirming they would match the competitor’s offer and that she had asked me to confirm that I was requesting the same accessories listed on the competitor's invoice—specifically the Goodyear winter tire package and WeatherTech liners. Given this, I had every reason to expect equivalent products from Pathway Hyundai. During the signing in August, the finance manager, Guy Smith, explained that the invoice system couldn't specify the tire brand, but he promised that the parts team would provide the correct brand based on our agreement. In October, I followed up with Xuan to ensure everything was in order for my winter tire installation. However, when I arrived at the dealership, I was told I would be receiving Starfire tires—nowhere near the equivalent quality of Goodyear or similar brands. This was unacceptable, as I paid half of the $1,600 winter tire package under the understanding that I would receive premium tires. When I tried to reach out to Xuan and Guy on the day all these issues were unfolding, I was met with complete silence from both of them. The only person I was allowed to speak with was the sales manager, Niroop Sinha, who was unwilling to help or negotiate in any way to resolve the situation. I escalated the issue further, but not only did the dealership refuse to change the tire brand to meet the agreed standard, they also didn’t offer to credit me any money or provide service to make things right. In an attempt to compensate for the initial poor condition of the vehicle, they did offer me a complimentary detailing in the future. However, when I went in for my winter tire installation, the detailing was not completed due to the issues that arose that day. Now, I have to deal with the inconvenience of rebooking the detailing myself. I am extremely hesitant to bring the vehicle back to them, especially as I do not live nearby. This entire experience reflects very poor customer service and a lack of care for their customers' time and satisfaction. The only positive experience I had was with the service department. Amy Daniluck was understanding of my concerns with sales and could see the situation from my perspective, which was a refreshing change. Additionally, Raph Mercier kindly ensured that the detailing I had originally booked was credited after it couldn’t be completed that day. This entire ordeal has left me feeling deceived. I agreed to one thing, but the dealership delivered something far inferior and managed the situation poorly. The lack of accountability, failure to correct the issue, and unwillingness to offer meaningful compensation reflect a complete disregard for customer satisfaction. I cannot recommend Pathway Hyundai after this experience. They failed to deliver on their promises and handled the situation in a way that left me feeling scammed. Avoid this dealership if you want transparency, honesty, and quality service. More

On August 19, 2024, Pathway Hyundai deceived me into giving them a $1,000 deposit. And when I exposed their deception the next day, they refused to return my deposit. Moreover, I was humiliated in a giving them a $1,000 deposit. And when I exposed their deception the next day, they refused to return my deposit. Moreover, I was humiliated in a way that no one had ever humiliated me in my life. And I was humiliated not by one person, but by three. And it was not a momentary humiliation, but a humiliation that lasted more than two hours. And not one of these three people apologized for the humiliation they caused me! There is not enough space here to describe this problem in detail, since it does not concern one person, but a group of Pathway Hyundai employees and their ways of making money by fraudulent methods. After I filed my complaint with the Better Business Bureau, Pathway Hyundai returned my deposit. But so far not one of these three people has apologized for the humiliation they caused me! If you like being deceived or if you enjoy being humiliated, I recommend you visit Pathway Hyundai. I guarantee you will remember this visit for the rest of your life. I especially recommend those employees who deceived and humiliated me: Tyler Tribble - General Sales Manager, Kevin Spears - Sales Manager, Jordan Tournageau - Sales and Leasing Associate Welcome to Pathway Hyundai! More