I had a terrible experience at this dealership. They were rude, and incompetent. They kept my $500 deposit despite the multiple mistakes they made and TERRIBLE customer service they provided. I am a young girl, and was living in Sudbury alone as a student, and they fully took advantage of this information. I needed to buy a car to get to work while I was in Sudbury, and it took them 1 MONTH to get the car ready, whereas they had told me it would take 1 week. The car was not damaged and did not need any major work. When I asked why it was taking so long, they said "people are on vacation here" which is not an acceptable answer. When I asked Justin to respond to a message from my insurance agent he replied "I didn't get a message" without even checking, whereas the message was actually in his voice mail when I insisted that he double check. They were also very unhelpful, and would not provide me with proper answers when I would ask questions. After multiple bad interactions, I decided I did not want to work with this dealership anymore, and decided I did not want the car. Sean spoke to me in a very condescending and rude way when I told him I did not want the car anymore, and said that they would keep the $500 deposit I had put down. When I asked him why, he did not provide me with a reason. I spoke to the general manager about my horrible experience, and he said he agreed with me that I had received bad customer service, and that he would speak to both Justin and Sean about it. Given that I did not receive an apology from either of these people, I doubt that even happened. And they kept my $500 no matter what I said.
Bottom line: Do not buy a car from this dealership. Especially if you are a young girl, because they will take advantage of you.