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I must comment on my service experience at Harris... - bartlicks
I must comment on my service experience at Harris Oceanside Chevrolet Buick GMC, I recently took my beloved classic 1979 GMC truck in to get a pinion seal issue repaired, first I must say the appointment process was flawless, Sheila Hopkins my advisor listened and understood my concerns and made sure they had the required parts at the ready for the repair. She also immediately said this is a classic and had the perfect Tech, Brian Daradics to work on it, who did a fabulous job, he didn't even use all the parts that they had at the ready as they were not required. I understand Andy Lankester also saw the truck in the shop and spoke with Brian about the repair. After hours pick up with Janet was smooth, with everything ready. I want to thank all who were involved to make this a very positive experience.
Shout out to Randy, Shawn and Dean for the work we... - bchurchill
Shout out to Randy, Shawn and Dean for the work we received on our H3!!! Work was completed competently, our questions were answered directly and any problems we had were corrected immediately, (or as close to as possible). Thanks for the work gents!! Very impressed with your demeanor and the work supplied. Barrie C
Had my GMC 1500 differentials,transfer case and... - Bill
Had my GMC 1500 differentials,transfer case and transmission fluids changed the staff there are fantastic.Special thanks to Steve the service manager and also Sheila the courtesy driver that took me home and picked me up when my truck was ready.
I have had both my trucks serviced by Northstar for the... - Tony Boyle
I have had both my trucks serviced by Northstar for the last several years and have found them to be upfront and honest with costing and also with any issues they come across while servicing, I would highly recommend them to anyone.
Received run around about repairs on my Trax for several... - jrpstrain
Received run around about repairs on my Trax for several months. Incompetent mechanics forgetting to put back caps and leaving car hood open, forgetting my car in lot. Still not sure what repairs are needed. No help from service manager as well. Not impressed!
While every company has its own strategy, I wanted to... - emerald.Bello
While every company has its own strategy, I wanted to share my own astounding experience with Mike H. and Bonnie M. at Dueck Marine Drive.
Unfortunately, it’s true that bad news travels faster than good news, especially in the age of social media now a days. Hence, I am taking the time out of my busy schedule to let others know about my own amazing experience. As I don't usually leave reviews for companies. I feel it's time to acknowledge, as a loyal customer, how amazing they've been to me and my family, for the last 10+ years delivering consistent AMAZING CUSTOMER SERVICE EXPERIENCE.
For me, Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Good customer service is the top priority for me when dealing with any companies I give my business to.
At Dueck Marine Drive, both Mike and Bonnie focusses on relationship building to all their clients. As they've made me a loyal customer to Dueck Marine Drive. Customer satisfaction is their top priority. It is part of who they are as an individual. They both represent the companies values and business operations. For me, I am forever loyal to Dueck Marine Drive because to both of them, as they consistently deliver such an amazing customer service every time I purchase or even lease a new vehicle. They always respond quickly to all my inquiries, even if it is only to say that they are looking into my concern or question.
As for Dueck Marine Drive, both Mike and Bonnie has always given me such gratitude that it always reminds me why I shopped at Dueck Marine. In fact, that is why I am always willing to spend my HARD earn money to their company. They've always make me feel that no matter which financial class you belong, they've always find a way of meeting my goals of having my dream car and still have some money left in my pocket!
So thank you Mike, Bonnie and Dueck Marine Drive. May you all prosper more each year!
BELLO & Family
Very friendly and accommodating! My truck, Britney, was... - mcsoldwife
Very friendly and accommodating! My truck, Britney, was returned in immaculate condition!🙂Thank you!! I’ll definitely be back!
I went in with a special request for importing my vehicle... - myacc1793
I went in with a special request for importing my vehicle to the US. They helped me on the spot and were very helpful. Thank you!
Quoted me $200 for a new key. Were unable to make a new... - Dontgohere
Quoted me $200 for a new key. Were unable to make a new key, tried to charge me $350 saying "this one locks and unlocks the door".
I refused to pay and the service guy immediately threatened collections so I spoke with a manager in a room filled with big guys with their arms crossed (more kept arriving as I spoke).
When it became clear to the manager I wasn't going to pay or to play his game of 'let's be reasonable and negotiate'. I was offered a lifetime ban, which I proudly accepted. A large man with his arms crossed watched me until I pulled away.
Reported to Chevy Canada.
I have always got great service in a timely manner. The... - geoffmclain
I have always got great service in a timely manner. The staff are friendly and helpful the businesses is always clean and in a orderly state
Service will take advantage of your patience - dlgibson82
From the time of drop off to the time of pick up it took Barnes Wheaton 44 days to replace a clutch on my car. They played the blame game with the strike in the U.S. but, at the end of the day, they didn't even try to communicate what was going on with me. They simply left me for two weeks without a car (I had to get my own rental car until they provided a car), then radio silence for another two and a half weeks afterwards. No communication was done uninitiated which is not good customer service at all. It took an e-mail to the general manager to finally get it done and then, wouldn't you know it I got a call that day and the car quickly there after. My good nature was taken advantage of and when it was time to pay they had no problem with taking the full amount...no compensation...no apology...no nothing. This used to be a great place to get your car serviced but between this and a similar event during the summer it's clear their service quality has drop significantly. Not only am I done with this garage and dealership, I'm questioning whether I'll be purchasing any GM vehicles in the future.
Extremely poor service center. Lazy, can't manage staff... - JSF
Extremely poor service center. Lazy, can't manage staff or jobs. Vehicle sat for a full week for fluid top ups. 2nd time with problems, refused to do an oil change on my Cadillac because they aren't a Cadillac garage. Cadillac garage confirmed they could because I'm not close to one. Small town and the only reason they are still in business is because of it. Classic case of you don't have a choice without travelling so customer care isn't a priority. Don't waste your time at Brian McLeans.
Always helpful and never disappoint! - Jeff871
The engine light came on in my new truck and service manager hand a shop mechanic come out right away to diagnose it. Shop order was done and appointment made minutes later!
Great customer service - Mica
Tami was very efficient and dealt with our truck in a fast and prompt manner
We would go back there for further service or to buy a newer truck
***VERY DISAPPOINTED*** I have taken my vehicle here for... - Alex
***VERY DISAPPOINTED*** I have taken my vehicle here for some fairly expensive work in the amount of over $8000.00 on two recent visits. I am satisfied with the work completed by the mechanic. Two major issues as far as customer TRUST and customer SERVICE is concerned:
*1)* The problem is that I have a DVD player in my vehicle and a DVD in went missing from my vehicle after the first visit. I notified the service department and was informed no one would touch the DVD. I know with almost certainty the mechanic would not do such a thing. I just wanted to notify and let them know what happened with my daughter's favorite DVD. I didn't get an offer of reimbursement.
*2)* The second *MAJOR* issue is that my DVD stopped working after I dropped off my vehicle after the first visit (when the DVD went missing). I didn't realize the DVD player was no longer working as I hadn't used the DVD player since my first service visit. I did take it back to have their Service department assess my DVD player. I know the service advisor did what he could in his limited capacity to rectify the situation. I was told the DVD unit would need to be replace at a cost of approximately $700(!!!) And possibly labor charge 'could' be deducted. My DVD player will not accept any DVD as the DVD player carriage has been broken. I have had *NO* issues with the DVD player until I took my car in for the first visit.
I am satisfied with the work from the mechanic. I am very disappointed with my missing DVD and broken DVD player. Too many coincidences not resolved to my satisfaction. I don't trust how this dealership handled my car while in their care and am deeply disappointed. I am willing to pay for work done but if my vehicle is worse off and costing me more money i.e. when my DVD player was working before does not make for a happy customer.
Where the heck is my missing DVD? How did my DVD player get broken?
*You've been warned*
Honest, kept me informed at each step, and well done.... - Ken
Honest, kept me informed at each step, and well done. Carter did an outstanding job and the best service I have had in a long time.
disappointing - John
Would not recommend this location to anyone. ........poor service with misleading information. ........if possible probably best to go elsewhere
Poor service - Sander2015
We've had nothing but problems with this dealerships service dept. The "lady" who works the service counter is everything but competant. She's screwed up our appointments on numerous occasions. She's forgotten our appts, forgotten to order parts prior to appts so we've had to reschedule, she's had to rebook the truck because "it's too much work for one tech" and most recently they've picked up the truck to do the work promising we would have it back same day only for her to screw up and now were out our vehicle. They have completely lost all our business and we wil be sure to make it very well known how xxxxty they are.
Quality service - Love my Chevy
Coast Mountain Gm sales and service department have provided quality, prompt service, the friendly staff make business a pleasure every time.
I highly recommend Coast Mountain Gm.
Lisa towes- one of the most rude customer service workers... - BROY
Lisa towes- one of the most rude customer service workers I have ever experienced. Being a young women, I often find mechanics try to pull the wool over your eyes and thats what happened to me at the victoria Chevy. I got an oil change from the dealership and my car kept leaking oil for a few weeks after so I returned to discover the problem. Linda acknowledged that my filter cap was not put on properly during the previous oil change done at this shop. However, she then charged me with the full oil change price plus an extra 10$ or so dollars for more shop time to clean up my car. I tried to discuss this with Linda but was returned with rude remarks and I ended up having to pay the full price. After emailing Chevy and calling them about this situation and how to rectify it- noone has replied. So here I am writing this review to warn other customers to not go to Chevy and try to avoid Linda towes at all costs!
Don’t go to this location! They suck. A waste of time/money - 2016Camaro2SS
This dealership is totally a Scam. THE CAR IS UNDER WARRANTY AND THEY DONT WANT TO TAKE RESPONSABILITY AND FIX IT. THEY KEEP SAYING NOTHING WRONG WITH IT EVEN THO THEY ADMIT AT FIRST THAT THEY HERE FUNNY RATTLING NOISES .. AND ISSUES ... ETC TO COME LATER ON AND SAY THERE IS NOTHING WRONG. THEY ARE EXPERTS AT PLAYING GAMES WHEN VEHICULE IS UNDER WARRANTY. IF IT WASN'T I BET THEY WILL TAKE THE CAR FOR DAYS TO FIX IT BECAUSE IT PAYS $$$.
WHEN IT IS UNDER WARRANTY THEY DONT CARE AT ALL. CHECK HOW MANY COMPLAINTS THEY HAVE ON BBB.ORG!! THEY ARE VERY WELL KNOWN WITH THEIRE WRONG PRACTICES.
I bought a Camaro from Dueck on marine. But Dueck Downtown is closed to where i live and work. i took it here for many many warranty checks for many issues (Transmission banging hard, air leak on the windows, rattling sounds coming from the soft top as it is a convertible, and other issues ... etc).... THEY EVEN DAMAGED MY CAR BY BACKING IT TO THE WALL AND CAUSING A MAJOR DAMAGE TO THE BACK OF THE CAMARO ''while taking it to the wash bay''. ALSO, i dont recommend anyone to let them wash their car here, NOT ONLY THERE IS A RISK THEY WILL SMACK IT TO A WALL LIKE THEY DID WITH MINE, BUT YOU PAINT JOB CAN REST IN PEACE. THEY WILL SCRATCH YOUR CAR DURING THE WASH. they did it to mine and they offered to do a full detailing. which did improve the scratches but they are still visible.
they asked to bring the car for a checkup .. ! every time i take the car in ... they keep it for a full day to only find out that THEY DIDN'T FIX NOTHING. they are experts at telling you we did check it and we didnt find anything wrong. IF IT IS UNDER WARRANTY EXPECT THE SAME ANSWER. they are very well know with that at that dealership. IF IT IS NOT UNDER WARRANTY, they take the car in and milk the max money out of you. BUT IF IT IS UNDER WARRANTY ... YOU DONT MEAN NOTHING TO THEM AS YOU DONT GENERATE ANY $$$$.
I tool my car in way over 12 times. 12 visits!!! for minor issues like that ?? that's a total non sense. Their shop manager Ken went for a drive with me and he can tell there is a rattling sound from the soft, the Mechanic went for a drive and he tells me there is lots of camaro's coming in for transmission issues and they try 2 things to resolve the problem: adjust with PC or transmission flush (they tried option1 but they refused to try option #2), the air leak on the windows was not there - the air leak started when they adjusted the window height as it did touch the soft top when trying to open the door - since that adjustment i started having air leak sound coming from window, ALso while doing that small adjustment they had to remove the door panel which DID messup the speaker on the passenger side. it is vibrating when music plays. which is annoying for a fancy car like that.
No Communication - Tom
After my earlier post Dueck looked into both the issue I had with the truck and the communication issue. They took ownership of both issues. I am pleased with their responses and will continue to patronize them.
ABOVE AND BEYOND!!!! - mj
Above and beyond!!!! Fraser River Chevrolet sales and service is outstanding, they will get it done in a fast, friendly and on time service. Thanks for the great work you do.
Too bad they don't have negative stars to rate this place. - jaynej
I wouldn’t go here for Service on a vehicle unless you absolutely have to.
The Wednesday before the Canada Day long weekend, our truck broke down on Highway 1 just outside of Hope on the first day of our two week camping trip (we had our trailer hitched up to the truck). We had had the truck serviced in Victoria before we left, so it was a surprise when the check engine light came on and the transmission started acting odd. After we stopped to check what was wrong (at the commercial vehicle weigh station) we were unable to get the truck in gear again. We called Gardner Chevrolet thinking we were lucky we were so close to a town with a Chev dealer.
We then called Hope Towing to get us to the dealer. Pete was great and was able to put the truck on the flatbed and hitch up the trailer to take with us. Victor on the Gardner service desk suggested that we could drop our trailer behind their shop while they looked at the truck, so this is what we decided to do (even though Pete suggested dropping the trailer off first at a campground down the street). We were encouraged by Victor’s suggestion and thought we’d be back on our way later that day (or that they would at least be able to read the code so we would know what the problem was).
When we finally got to the dealer (around 1pm), I made a remark that this wasn’t the greatest start to our holiday. Victor just snidely replied “You’re not the only ones here”. He then asked if we’d like him to call the campground for us – without even mentioning when they’d be able to get to look at our truck. We then had to get Pete to re-hitch up our trailer and tow it to the campground (at a cost of an additional $80!) – especially frustrating as we could have had him drop it on the way to the dealer and the extended warranty would have picked up the cost.
We waited all day for Victor or someone from the Service department to call us and at least let us know what the problem might be (at this point we weren’t sure if it was our transmission or just an electronic component). We even stopped by an hour or so later to pick up something we had forgot in the truck and were only greeted with a seemingly spiteful “How’s the camping?” remark. (Especially galling as we had reservations with our daughter and her husband to be camping outside Osoyoos and were then supposed to be heading for a family reunion the next day in Cranbrook.) No news on the truck or when/if they would be able to look at it.
We spent a sleepless night wondering how we were going to get moving again and if we would get to our family reunion on the Canada Day weekend. The campground we were in (and likely every campground in the province) was completely booked for that weekend and we had no way to move our trailer anyway. We phoned the Service department as soon as they opened the next morning and had to leave a message as they were too busy to come to the phone. When they still hadn’t called back an hour later, we tried again. This time they told us “It’s all fixed.”. While this was good news, it would have been nice if they could have looked at it/fixed it the day before (especially as they only had to change out the transmission control module – which took a very short time in the end). Overall, the worst service I have ever received at a car dealer and a thoroughly horrible experience.