Because of an accident that caused our car to be written off we had to replace it. We looked at all the various makes and models using the same criteria. The last place we visited was Brian McLean Chevrolet . We have bought 4 vehicles from them now. As Always Mark Moen, Sales manager, has treated us more like family than just a customer. He has done more than what one would expect when we are having to deal with the stressful Job of buying a car, Whether it be new or pre-owned. Mark's service starts with an interview and from that he chooses the sales rep that will be the most helpful with the type of vehicle we have been looking to purchase.
In this case it was Kim Brown. As was expected Kim was very respectful and listened carefully to our needs. If we asked a question and Kim didn't know the exact answer she made note of it, and after a walk about looking at the vehicles that filled our criteria, she left us alone to talk about the various cars we had seen . When she returned, she had the answers to the questions we had asked earlier. She then suggested we take our chosen model for a test drive, but before that she made sure we knew where the various controls were. Lights, wiper, Seat adjustments, and some of the more unfamiliar options as well. We had the car for about 45 minutes testing it to be sure it met our basic criteria. After our decision was made and the car was to be taken in for a final pre-delivery customer inspection she AND Mark made sure we had another vehicle waiting, so we could go for lunch and further talk about our impending expenditure.........We talked next with Nikkie who explained to us the financial side of the dealing and again she was very respectful and knowledgeable .
Kim then suggested we take our choice for a few hours and give it a thorough testing. From that there were more questions and Kim was able to explain the options clearly and simply.
As we get use to the vehicle we still have some questions , and Kim always makes herself available for however long it takes to get the answers. The whole crew, Jay, Steve, Kim H. Jessie, and Mark as well as Mark Moen and Kim Brown, have all contributed to making our 4th purchase from Brian McLean a pleasure , and we can recommend them WITHOUT ANY RESERVES.........Thanx my friends, because once again you have proven to be our friends not just a car dealership and people selling cars