Carter GM

I called and inquired about buying a used beehive. And right away they over priced their vehicle, and lied to me to under price mine. They told me a certain vehicle sold for 6300, witch I looked up an And right away they over priced their vehicle, and lied to me to under price mine. They told me a certain vehicle sold for 6300, witch I looked up and seen no ads anywhere for that low of a price, they then told me my vehicle was worth around that same amount. Witch I then looked it up and it sells or over double what they offerd. They are a dealer trying to take adtvantage of people they think are dumb. More

Horrible experience - spend your money elsewhere. Would never buy a car here again. Liars and cheaters. Stay away from Kerry Renaud, Brian Mitchell and Jeff Sheng. Made a deal that they then woul Would never buy a car here again. Liars and cheaters. Stay away from Kerry Renaud, Brian Mitchell and Jeff Sheng. Made a deal that they then wouldn't honour and manipulated our young son on his purchase. Extremely unprofessional, dishonest and disgraceful service. Flat our liars. Worst dealership around. Bought a second car the next day at Vancouver Volkswagen 5+ stars - go there. More

Marios was key to my satisfaction. I chose CarterGM to have a nice and easy time buying my new truck and received a recommendation to deal with this guy. He made things simple and clea I chose CarterGM to have a nice and easy time buying my new truck and received a recommendation to deal with this guy. He made things simple and clear and then when I had troubles with one of the sales managers he bent over backwards to make things right. I’d have no issues sending friends and family to talk to Marios for their needs, Kudos to you buddy. More

Happy New Year, Everyone I have been a loyal customer Happy New Year, Everyone I have been a loyal customer with Carter G.M. Since 2011 and have always been treated as such. Today, I would like to take Happy New Year, Everyone I have been a loyal customer with Carter G.M. Since 2011 and have always been treated as such. Today, I would like to take this time to show my gratitude to the service department. Which include, 3 outstanding front desk clerks to your right then straight ahead the professional, friendly and knowledgable team of 4 service members who always comfortably work with each other as a family unit to find resolve and resolutions in the best interest of the customer. They are Kristen, Elton, Steve and Leon, fantastic service, Thank you. Now at the head at the table, you will be happy to meet Jason in management, an outstanding gentleman, very approachable, professional, knowledgeable, friendly, always there when you need him in addressing any issues, concerns, in taking all and any extra steps necessary for a positive outcome. Truly, making you always feel like a valued customer, or as I would put it “FAMILY” thank you for yet another year of loyal services 🤗 More

I bought a late model used p/u from Carter GM . The truck needed a few things done to satisfy me completely and the used car dept came through. Elton in service to me was a super star I had a time line and h needed a few things done to satisfy me completely and the used car dept came through. Elton in service to me was a super star I had a time line and he got the job done. I’ll definitely give Carter GM a shot at my business on my next truck, thanks again Carter. More

***VERY DISAPPOINTED*** I have taken my vehicle here for some fairly expensive work in the amount of over $8000.00 on two recent visits. I am satisfied with the work completed by the mechanic. Two major is some fairly expensive work in the amount of over $8000.00 on two recent visits. I am satisfied with the work completed by the mechanic. Two major issues as far as customer TRUST and customer SERVICE is concerned: *1)* The problem is that I have a DVD player in my vehicle and a DVD in went missing from my vehicle after the first visit. I notified the service department and was informed no one would touch the DVD. I know with almost certainty the mechanic would not do such a thing. I just wanted to notify and let them know what happened with my daughter's favorite DVD. I didn't get an offer of reimbursement. *2)* The second *MAJOR* issue is that my DVD stopped working after I dropped off my vehicle after the first visit (when the DVD went missing). I didn't realize the DVD player was no longer working as I hadn't used the DVD player since my first service visit. I did take it back to have their Service department assess my DVD player. I know the service advisor did what he could in his limited capacity to rectify the situation. I was told the DVD unit would need to be replace at a cost of approximately $700(!!!) And possibly labor charge 'could' be deducted. My DVD player will not accept any DVD as the DVD player carriage has been broken. I have had *NO* issues with the DVD player until I took my car in for the first visit. I am satisfied with the work from the mechanic. I am very disappointed with my missing DVD and broken DVD player. Too many coincidences not resolved to my satisfaction. I don't trust how this dealership handled my car while in their care and am deeply disappointed. I am willing to pay for work done but if my vehicle is worse off and costing me more money i.e. when my DVD player was working before does not make for a happy customer. Where the heck is my missing DVD? How did my DVD player get broken? *You've been warned* More

Bought a car from this dealership and have issues after owning the car one month. No help to fix the problem or try to reduce cost to fix the problem. I wont be back. owning the car one month. No help to fix the problem or try to reduce cost to fix the problem. I wont be back. More

Trade, purchase, financing and insurance...every aspect of the sale was very well handled. Thank you to the entire Carter team for an exceptional customer experience! of the sale was very well handled. Thank you to the entire Carter team for an exceptional customer experience! More

Warning for their over charge service! Got an issue with my Pontiac Vibe to start me car. Have them checked. $180 for diagnostic and $520 for starter replacement (all amount I mentioned here are with tax in my Pontiac Vibe to start me car. Have them checked. $180 for diagnostic and $520 for starter replacement (all amount I mentioned here are with tax included). It was interesting that at the first place I was told that the cost would be $650 on the phone, but I tell them I am not going to fix it for the moment and want the car back. They then show me the estimation on paper is $520. Not sure if that is a mistake or purposely giving the quote at first place hoping people will simply accept it after the call. End up I have Canadian tire to do the starter replacement for $330. Was told by Canadian staff that, the diagnostic of such a problem will probably charge less than $90. Their charge almost double to other. If you can find a trustable small shop for repair, you may even save more money. What a rid off! More