This review is particularly with delivery of a "brand new" Chevy Volt. I got there on Sunday noon and sealed the deal with the sales rep. The vehicle will be prepared (wash, clean, polish, etc) for pick up the next day after work. It's a brand new 2018 Volt. Though I got it January 2019.
So I got there after work and showed me the car. This is my 5th car to buy brand new so I know what to look at or what to inspect. I noticed there are a lot of swirls and scratches (some are deep) caused by their detailer washing brush. I mentioned that to the sales rep and he assured me that it will be polished by a expert detailer to remove those defects while we're doing all the paper works.
It was already dark when we finished and I was told that the car has been polished and scratch free. I trusted him since its already dark and I didn't have enough light to verify it so I drove the car back home.
The next day, I was about to drive it to work and I noticed scratches some are deep and long, lots of swirls as well. I was so disappointed. Also, I opened the hood and the hatchback door and there are mud accumulations. The whole surface of the car is rough (contaminants accumulation due to being stock in the lot for sometime) that means no polishing has been done on it at all! I notified the sales rep and sent him some photos of it. He asked me to bring it back and have it polished again. I declined!
I just lost my trust to them. To me, I've given them second chance already. Going in there is just a waste of time.
Not to mention, it's brand new ands its got 71km in it. I asked him if this is a demo and I was told no. I thought it was, use to drive test for their potential buyers.
The main reason I don't recommend this dealership is the way they deliver the car. It's a brand new, supposed to be delivered brand new.
To be fair Zaheed, the sales rep, is a nice guy. It’s just the detailer failed everything.
Go somewhere else! No work quality. Full of lies.