Island Chevrolet Buick GMC

We have had the WORST experience with this dealership. I would definitely NOT go back or recommend. My partner and I did a custom build new truck that somehow didn’t get ordered (we were told the order wasn’t picked up by GM-but I am not sure that it just wasn’t ordered) that was the 1st issue. So when some Fleet trucks came in, we were told we could have 1 of them but of course after 7 hrs of back and forthing on the price, we ended up having to pay for options we didn’t want/order and not getting some options we did want and ultimately paid more than the original deal . That was the 2nd issue. The 3rd is that we were guaranteed the financing from the original truck but again had to drive to Duncan from Victoria for another 4 hrs only to find out that the financing wasn’t set up and had to wait another day to get that sorted. The 4th is that we finally thought we were in the clear and all was good, but they gave the bank the wrong date to take out the payments….resulting in an NSF fee from the bank …and it was up to us ourselves to sort out the banking and set up the proper payment plan. It has been 1 cluster after another we don’t trust them not to screw up the level kit and tire install, so we have to make yet ANOTHER trip to Duncan to check out the service department as the sales, management and finance departments have all buggered this deal. We have wasted so much time, energy and been stressed that I wouldn’t recommend them. The truck is great but this dealer….not so much…..Just 1 major hassle after another. So much so we haven’t been able to fully enjoy our new truck.

Thanks to Ivan and the rest of the team that made the trade in and purchase of a new Sierra easy. Ivan put the work in to find an awesome truck at a great price.

Shout out to Randy, Shawn and Dean for the work we received on our H3!!! Work was completed competently, our questions were answered directly and any problems we had were corrected immediately, (or as close to as possible). Thanks for the work gents!! Very impressed with your demeanor and the work supplied. Barrie C

Stephanie Doliwa, thanks for answering all my questions, and making my experience enjoyable, smooth and painless. Continued success to you and the Island Team. Kindest regards, Richard W.

Awesome!!!! always courteous and and and and and and and and and and and and and and and and and and and and min 25 words.

I brought my 2020 Silverado in for a wash and a young man named sterling got it looking brand new. Best service I’ve received at a dealership aswell

Came in for a couple services, and was amazed by the customer service and politeness of the staff. Definitely coming here more often! No complaints from any of the staff, and would 100% recommend.

I had sterling clean my car and never had my car washed this clean this quickly! very impressed, I will definitely be coming back soon!

Recently had service work done on my SUV at Island GM .I couldn’t be happier with Dylan the technician that worked on my vehicle , honest, friendly and fast . Overall a great experience , I would recommend this dealership to anyone , definitely a 5 star experience . Thank You Dylan Elliott .

We are very pleased with the service we have received at Island GM. Kevin Toews, Service Advisor, could not do enough for us. He is very knowledgeable & very friendly. We also dealt with Dean McIlroy, Assistant Service Manager. He too is most helpful and a pleasure to deal with.