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Northstar GM

Cranbrook, BC

4.7
142 Reviews

1816 Cranbrook St N

Cranbrook, BC

V1C 3T1

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142 Reviews of Northstar GM

September 30, 2022

Great service with friendly accommodation by staff at the Fernie location. Particularly nice to see with the shortage of staff. Everyone is working hard. More

by Mike
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Fernie Service Desk staff
September 20, 2022

They tried to mark up used parts from a wrecker 40%. Wanted to charge 4400 to replace ring and pinion in rear diff. The parts department are criminals More

by New Ford Guy
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Parts
September 01, 2022

Service manager was awesome dealing with us as we were from out of town, dealt with problem, fixed it in quickly, took care of all cost to us, Thankyou Bart And Missie More

by Bart
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service
August 28, 2022

Very friendly staff and very helpful It is great that I was able to book an appointment and not have to wait 2 weeks All the work done I asked for was complete and there were no hidden charges. More

by Paul
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sheena and the fellow sitting next to her.
August 23, 2022

Service team was excellent. Truck fixed and gone 2hrs later. Paid for oil only. Excellent More

by Brenden
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adrian? Ahmed.
August 23, 2022

Service department had me in on time and took care of the issues requested. Provided me with an outline of future service to extend the life of my vehicle which was appreciated. More

by Fish62cw
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service department
August 20, 2022

Excellent service. Last minute fix for out of town vehicle and friendly and timely service. Fernie. More

by Out of Towner
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sheena - excellent, friendly and helpful
August 19, 2022

Job done on schedule. Friendly staff. I like that the dealership is close to my home. More

by brewster29
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Luis Rodriguez
August 17, 2022

Did the work requested in the time available. Left vehicle in a safe area so I could pick it up after closing hours. Happy to say we made it to our destination without any mishaps. Thanks fo More

by Third Judy To Own A Vehicle
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark at front desk
August 11, 2022

Had issues with brakes, possible light staying on for passenger air bag and clunking transmission. Oil change needed as well. We were called by service if we wanted air and cabin filter changed. We a More

by Jank
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Toth
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