Really disappointed with the lack of service, care and common decency I received. I had contacted sales in regards to financing a vehicle I saw online and because I live in Abbotsford they suggested i pass my information on to their finance department so they could check for approval before i went in to Vancover. I spoke with Bonnie and she was really nice and told me she would get back to me by the next day as it would take a bit of time. No word from her and she would not return my calls nor would the salesman, Roberto, call me back or answer my texts. 3 days after our initial phone call I got in touch with the finance manager asking what was going on and when she looked up my name she said "they didnt get back to you because you weren't approved". I was shocked at the lack of service and courtesy! I ended up going to a different dealership and a couple days later, Dueck pulled my credit again and I received 4 phone calls in a row from the sales and finance department telling me they had good news, that I had been approved! So I called back the salesman who told me finance would be calling and I waited and then called them, left another message asking what was going on because I had not given permission for them to continue pulling my credit and would wait to hear back. Today I called again and still have not had a phone call back! These people are rude and inconsiderate and don't care about anything other than making a buck! I have been dealing with Murray Mazda and am excited to be getting a new car!