Purchased 3 Used vehicles within the last four years from Eagle Ridge. Two 2015’s and one 2017 each vehicle’s monthly payment is $600/m through their leasing department. One 2015 vehicle was traded in when I purchased the 2017 almost two years ago. So today I have one 2015 and one 2017 with the 2015 vehicle paid off in 10 mths and the 2017 in two more years. Now you’d think that four years of my loyalty to this dealership would pay off think again. I called the dealership originally two weeks ago wanting to trade in my 2015 which has lots of equity for another vehicle of choice to grow my company even more. Eagle Ridge told me they own other dealerships that carry what I need and can find me what I want, we’ll call you back by the end of the day. NO CALL. I then called back the next day and left a message to call me. NO CALL. 3 more days go by and I call in too see if there is any progress and the person I need to speak with is on the phone so I leave another message. NO CALL. while I’m waiting to long for a reply from Eagle Ridge I commence shopping at other dealerships not owned by Eagle Ridge for the vehicle I want. Another week goes by and you guessed it NO CALL. If you don’t have, or cannot get the vehicle I’m wanting to purchase at least return my calls and tell me no you cannot help me, so I can move on to another dealership. You would think that after 4 years of business and 3 vehicle purchases and presently $1200 monthly payments you would see some respect of loyalty. I tell everyone about my negative experience with Eagle Ridge 10x100x1000.
Ps in my shopping around I found a new breed of dealership eager for long term relationships and loyalty to work with me. So I want to thank Eagle Ridge GM for not returning my 5 calls in a total of 2 weeks. Sometimes there are blessings in disguise.