I came here to get mechanical and electrical problems fixed for 2016 GMC Sierra 3500 Denali. My truck’s warranty expired in June but I thought I was covered since I had the extended warranty from LGM. My service advisor was Ryan Siemens and I had a terrible experience with trying to deal with warranty issues with him. He was unclear and rude when he was trying to tell me that there is a $470 diagnosis charge if LGM didn’t cover it. I asked if there’s a high chance that it’ll be covered and he kept saying he doesn’t know. I told him my warranty was the elite package from LGM which is basically bumper to bumper. He told me that doesn’t exist.
I talked to Steve who is the warranty rep at Murray and he’s the reason why I’m giving a 2 star rating rather than a 1. He told me to talk to another advisor, Dave who made it clear that the items I needed fixed will be covered most likely. That’s all I needed to hear and I wanted to know since I purchased the extended warranty through Murray GM, I expected the advisors to know what is covered or not before I risk paying $470. I wanted to trust my advisor at Murray GM but with Ryan I was unable to do that.
Since my vehicle was lifted and I purchased the warranty while the truck was lifted my warranty was not able to be processed. Steve helped me get my $3500 back which is the amount I paid for the extended warranty. Ryan was still willing to charge me the $470 diagnosis charge even though the fault was with Murray GM. If it wasn’t for Steve I would have ended up paying the $470.
If you choose to service your vehicle at Murray GM, don’t go to Ryan. He’ll make your experience worse. He is rude and has no customer service skills. My truck is lifted and they wanted to charge me extra to service the vehicle, I went to Mertin GM and they told me what Murray GM said was ridiculous and Mertin didn’t charge me a penny more. This is my third time dealing with him and because of him I service all 4 of my GM vehicles at Mertin GM in Chilliwack instead of Murray GM in Abbotsford even though I live in Abbotsford.
Steve was a terrific person to deal with, if you need an extended warranty for your vehicle he is the person who will explain it perfectly and make sure you are getting what you deserve.