I had horrible experience here st Murry GM Abbortsford. My advice to people whom looking to buy a vehcle is to stay as far as possible to this place. The owner has a unprofessional and horrible attitude towards us and was very unhelpful when we run into trouble with the car he sold us.
We bought a 2019 Cruze in Janurary 2019. About 2 months later, it had 7000km, approx, when the car suddenly shaking and would not accelerate and just about to quite. We brought it back to the dealership and find out that the piston broke in the engine. They are going to repare the engine and replace the piston. Engine failure is a big failure for a car. I asked if they could replace the engine with a new one because this one is defective and because we have just bought a new car now with a repaired engine. The owner told me it is under warrenty and insisted to repare the engine with a new piston. 2 weeks gone by there were not word from them. I called GM Canada to see if they could give us a new engine, so the dealer could put in the car for us. We bought a new car, and now it is a new car with a repaired engine. The GM Canada didn't get anywhere with the dealership either. It turned out that the owner "believes it is the best suited option." He was also angry at me for calling the GM Canada, but I was just doing my best trying to help myself. He went as far to tell me that even if GM send me a new engine he will have to "mark it up and make money on it", he said it " it cost money and time to install the engine in the car" but later he said GM pays for the job under warranty. When asked why would he say it cost money to him and why would he mark up on the new engine (if there is one coming for me) he said he was just "making a point". I think whatever point he was making the costume satisfaction was not one of them. As for the best option he recommended, he can not at least deliver on that: there has not been any update from them on our car, and our car is still sitting in the dealership to date. Right now GM is closing the plants and restructuring and fighting for its survival, I think they should first of all take a good look at the dealerships and sort the ones like this guy out of the system. How many doors being closed by this person, I do not believe he is only like this way to me, I think this is the way he conduct his business. I think this is just the way he is and there is nothing you can do to him because, by the time you realized what is going on you have spent your money and bought a car from him and your car is in his garage parked and broken. He told me that I have to speak to a district manager, whom he can not give me the contact info, he also refer to the person speak to me from GM as "your Syed (that persons name)" I have to point out to him that it was not my Syed, it was just I called and that person answer the phone. Such is the bad attitude, like he can just screw you and what can you do about it...and he is right, there is nothing I can do. But he is wrong in that he thinks there is nothing anybody can do, there is one thing we can do and it is fatal, we can stay away. We can tell every one else to stay away. What a horrible place! You ruined for people whom trying to support the domestic industry.