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Regular maintenance and advice - Leonardo
Matthew and Moises were very professional when I recently brought my Journey for a regular maintenanice and for make the arrangements to fix/change my GPS under warranty.
Perfect - Sony,jan1234
He is very nice guy.he is very friendly.its really good deal for me . He is talk nicely . I recommend u go this dealership.
Meet Stacey when I was looking at buying a new truck... - oakley32
Meet Stacey when I was looking at buying a new truck after moving from Ontario. Turned out our kids were friends, decided to hold off on buying a new truck, but gained a friend who has helped my family greatly be it for service on my jeep or just suggestions on places to go. When I do buy a new truck I won't give it a 2nd thought to use Stacey as my sales guy. Couldn't find a better guy. Thanks for everything Stacey.
I was very pleased with the service I received at Langley... - catlover1
I was very pleased with the service I received at Langley Chrysler, frequent updates, clear communication and free rental. Overall experience was great, with my thanks.
Excellent treatment - Dodge Fan
Apparently a difficult problem to find on my Dodge Journey. Went out of their way to find and repair the problem. Working excellent now. Very happy with the service.
The best I've ever encountered.. - Steve Clarke
After having purchased numerous vehicles at several dealerships in the Lower Mainland of the province over several decades, I contacted Gustafson Dodge to purchase a 2016 3500 Ram pickup new. The sales experience was the best I've ever encountered and once the deal was done, including trade in, I have to say that it was the first time I've ever bought a vehicle without feeling that I came out on the short end. I dealt with Kerry Gustafson personally and discovered him to be a forthright, upstanding gentleman. Every one of his employees were beyond kind and polite. I'm long enough in the tooth that this will probably be my last vehicle. I've just returned from a 900km round trip drive to Williams Lake to get the service required for a factory recall. That I drove 900 km to get this done shows my respect for this company and I was able to get it done when I wanted instead of the 4-5 months wait list that my local dealer offered. As to the pricing of the original sale, buying in Williams Lake clobbered the prices offered locally, they had the exact stock I wanted, I got a very fair trade in and left with a full tank of fuel and a smile on my face. Two years on from then and I'm still smiling.
Great Service - Sheila Birch
They got me in the last min. And they gave great customer service. Knowledgable staff and the free car was a real bonus. Matthew was great!
Premier service, 5 stars well deserved! - Carol B.
The service at Kamloops Dodge was so exceptional it merits an acknowledgment. Service manager, James, went out of his way to give us the best possible outcome to a serious transmission repair. Being from out of town, we were at the mercy of the dealership. James and Lanny came through for us with kindness, humour, and professionalism. I only wish every dealership would work that hard to inspire confidence. If an out of towner receives outstanding service, I can only imagine how well loyal customers are treated! Thank you, Kamloops Dodge.
Beyond service - mike
I had an oil change beyond believable. Free breakfast, washed mats, vacumed inside of car,free car wash , inspection and recommendations. on potential probllems. All for 40 bucks. The big oil change companies charge 60 bucks with no perks. I have told 2 other people about this service and they went for the same experience. Fantastic.
Chad and his whole team went way above and beyond to Make... - fivedashs
Chad and his whole team went way above and beyond to Make our experience an amazing one!! This is and will always be our number one dealership.
Outstanding customer service! - 2017 pacifica
Outstanding customer service! Service manager Corey went above and beyond for me. Squeezed my 2017 Pacifica in for a service and personally shuttled me to Walmart, then picked me up when I was ready to pick up my van. After a courtesy vacuum I drive away happy as always. Thanks again for the great experience! See you next time.
Years of Great Service - Doug
We have been customers of both the Chrysler and Toyota sides of this business for many years and have never had cause for complaint. The service we have had is exemplary, problems have been managed efficiently and our vehicles have been cared for very competently. I have no complaints.
Brought our Jeep in to get electric part fixed - Missarrielle
My fiance and I came here as both our parents have bought vehicles from this dealership since we were young. Since moving back to the island, we decided we wanted their department to look into an issue we were having. They did a great job! Highly recommend them.
Outstanding customer service! Not only does the entire... - GrammaGuns
Outstanding customer service! Not only does the entire Harris team go above and beyond but they do it consistently. No where else have I experienced this sincere type of service. I really feel like they got my back! Cayden, Alisa, and all, thank you for saving Christmas for my family ❤My family and I will be loyal life long customers. Happy 2020!
Will never buy another Chrysler vehicle after my... - Mike
Will never buy another Chrysler vehicle after my experience. Fuel pump went at 101,000 km on my 2015 jeep cherokee trail hawk. Spent double what it should of cost to get fixed only for it to stall out a week later on the highway on Christmas eve. This things a death trap now lucky there was room for me to pull over before i came to a stop. The power steering cut out when it stalled i was barely able to get it off the road in time.
The service for my truck was ridiculous last month I... - Tann
The service for my truck was ridiculous last month I needed it service for the same issue I’ve taken it in for 3x on a rattling sound in my steering wheel issue I’ve had that they never fix and apparently can’t find which is a crock of crap not to mention tried to charge me 200$ for an OT fee of labour to put in a part they said had to do with my gas cap and engine light on that is still on in my truck! Never recommend this dealership and I’ll never go back for a new vehicle there!
Brett was fantastic and worked very diligently to get me... - aelechko
Brett was fantastic and worked very diligently to get me into something more suited to my needs! Everyone is super friendly. From thinking of going in to being a completed deal took less than two days. I’ll be back in the future and I strongly recommend anyone in the market for a vehicle to see what they’re about! Also Zack and Jordan were very helpful in getting everything finalized.
Great dealership - Bill Stevenson
Special thanks to Jarred Tokarek, he has always supported any of my inquiries or concerns with sincere interest, he is a great representative for this dealership as service advisor and never disappoints
Payam Riahi is the best he helped us alot for choosing... - heliafarhoodi
Payam Riahi is the best he helped us alot for choosing the best car and he put lots of time for us, He puts lots of effort for his clients.
The actual work was fine, however the service was a... - Shawnapollreisz
The actual work was fine, however the service was a different story. We bought our Pacifica at a different dealership and we were warned by them about the north shore location. My first experience with service was the typical male employee talking to a female customer like she’s a dumbxxxx. He was rude and short and annoyed with me. Did
EXCELLENT SERVICE ADVISOR - Sad Thiara
I TOOK MY CHRYSLER 300 FOR AWD SERVICE. I WAS GREETED IN A VERY PROFESSIONAL MANNER
BUY A YOUNG LADY NAMED ASHLEY CHRISTIE. NOT ONLY DID THEY FIX MY CAR BUT KEPT ME IN LOOP TO FILL ME IN AS TO THE PROCESS AND FIX REQUIRED. I WOULD RECOMMEND THIS DEALERSHIP AND ESPECIALLY ASHLEY FOR HER PROMPT AND COURTEOUS ATTENTION TO DETAIL IN CUSTOMER SERVICE. ITS A LONG WAY FOR ME TO GO BUT I WILL BE BACK FOR MANY MORE SERVICES. PEOPLE LIKE ASHLEY ARE RARE TO FIND IN TODAY'S SERVICE ENVIRONMENT
Service is terrible with them supplying parts and install - Gaza730501
*****PLEASE READ FULL RERVIEW!!!!*****
Thanks to Robert(Bobby)Eglsaer, Sven Habermann, and Daryyl Dudek for being so professional and having a customer centered approach when buying my Ram 1500. Very Satisfied with my experience. Would also like to thank Micheal from Service for taking the time to help in making the truck my own.
^^^^^^So here is the update as of August 15 2019.******
My truck (Ram 1500) is not even a year old since these parts were supplied and installed by Coquitlam Chrysler While driving down a dirt road the aftermarket bumper that was supplied and installed by Coquitlam Chrysler has flexed and broke both headlights on the vehicle! I brought the truck in and was told by the service department that it was not covered by warranty and costs would be out of my pocket because it was an aftermarket part that was breaking the oem part and that warranty does not cover it even though it was bought through them and installed by their department! After spending close to $25000.00 in parts and service to upgrade my truck through their service department. What a Joke! The only reason I bought parts and used their service department to install was to make sure that I would have piece of mind in thinking that their doing the work would still keep warranty on truck! Guess not! I should have went to North Shore off road who back their work! By the way I also purchased the most expensive extended warranty hoping a dealership would back that up! All I can say is stay away and never will I buy or use their service or parts department again! Also just a side note it happened to a friend of mine that bought a dodge and had an aftermarket bumper do the same thing in 100 Mile House. He took it back to the Dodge dealership there and they fixed it with no charge under warranty because they sold and installed it. Maybe the moral of the story is buy from a dealership that cares about their customers!
*******WIll post pictures later******
Ignorant Service Department - m64taylor
New to town, looking to keep my business with Chrysler, I had called into Parksville Chrysler to inquire about some servicing on one of my vehicles out of 7 in my family. There was a male that took my call, name slipped my mind but believe it started with an "S", Steve, but may be mistaken. First of all, the greeting I received was very standoff, almost ignorant to the fact he was supposed to be helping anyone. People have bad days, so I continued the reason for my call. Long story short, the gentleman proceeded to tell me I was wrong in my thinking, that I didn't know what I was talking about, and for the technicians to prove as such. I was a Chrysler tech in Toronto for 31 years. So I took offense to what he was saying. Well, I had chuckled at what he said as I was in disbelief, and was asked if there was something wrong with me. I was shocked at this statement, and hung up. My advice to this individual, lose the know it all attitude and get rid of the chip on your shoulder before you push away any other potential customers. Good luck to your service department.
A plus - Joseph
The reason for the Tow and the excellent service I got at GoDodgeSurrey
My 2018 Promaster full size decided it was time to visit a Dodge dealer, after only being 9 months old.
A broken Flex plate made certain we were going to arrive in style, by flatbed tow truck and light's flashing during darkness.
The service department had closed and nothing could be done till morning. It was 6 pm ish
Next day, Mike a service advisor, explained that Promasters require a specialty trained mechanic.
Hopefully in a few days they could diagnose the problem, , thought it was the flex plate.
It took about 3 days to have the diagnosis, by the specially trained mechanic for Promasters.
Now was the issue of scheduling( this is about 2 weeks before Christmas) for the work would be done.
A few more days and the beast was up on the hoist and getting the transmission taken out.
A little while earlier Jason, the manager of the service department had also talked to me and explained there issues about scheduling
Please allow me to say that these two individuals were great communicator. I was kept aware of any all details dealing with the Promaster.
They took away so much stress and anxiety from me and made me feel that they truly cared about getting this job done, done well and
that everything was explained to me every step of the way. Answered my all of my questions.
Also the assistant Manager of the garage , Ravi, was also a great communicator.
Told the part had to be ordered by 4 pm and would arrive next day by 10 am.
He actually showed me the Flex plate, wow no wonder we stopped where we did.
So all in all, considering the volume of vehicles they service each day and were to got mine in and out in what I consider very reasonable time. Remember this is 2 weeks before Christmas. You have to consider, determining the problem, then taking out a transmission is no easy task, then repairing. So for 2 plus days of work on this and seems to be working well integrating this new Flex plate into this Iron horse called the Promaster.
A big High Five to Mike,(service advisor), Jason ( Manager service department) , Ravi , assitant manager of garage. Have to say thank you to the mechanic which I did not meet.
May I also say, the ladies at the reception were always helpful when I had other questions for them, sorry I do not have there names.
I think this is a great team working together well. Y'all take care
I am glad that I have meet them all, yes even given the circumstances.
Loose stabilizer link - Nate12345678
Horrible service. I called to get my stabilizer link tightened and was told I would have to wait to have it fixed. This car shouldn't have a loose stabilizer link in the first place. Its 3 months old.
Service Fail! - Anonymous
I brought my truck in for service because there was an oil leak. The first day it didn't even get looked at. Once it finally got in the second day the service department phoned to tell me that I was low on oil. So they topped it up and told me to keep an eye on it. I ask them to find a oul leak???
Warranty repair - Mark1234
Rating is based on communication level from service department. Parents brand new renegade needed repair when they returned from vacation, and as such they were stuck in Victoria until repair was complete. Unfortunately took 4 days to fix, parts etc... I can understand delays. However, service department never called to update them on the status of the vehicle, never offered courtesey car/ride despite extended warranty. The service department was soley fixated on excuses and laying blame elsewhere instead of even putting forth a token effort to address my parents predicament. No one was looking for an all expenses weekend in Victoria. All we wanted was to be kept in the loop as to the cars status and some help with transportation.
Total lack of customer service, made us feel like we were putting them out.
This place is complete rip off when it comes to... - Gill
This place is complete rip off when it comes to servicing your vehicle. I went for regular oil change end up spending $850.I went through manual of my vehicle nothing was due. Fluid changes were done just to make Money. Went on mopar website , services performed by this dealership was rip off
Sales person walked away from what could have been a sale - Missarrielle
We went in to have a look around as my old co-worker comes here and recommends them.anywyas, we were greeted by a sales guy who seemed disinterested in pursuing us for a sale, didn't say much just gave us his card and walked away. Needless to say we left... Bought a vehicle else where.