55 British Columbia Chrysler Service Centres

Every person I interacted with from the time of booking, - Kelsey

Every person I interacted with from the time of booking, being greeted at the dealership and while I waited for my vehicle to be serviced was exceptional. Great communication with updates, courtesy car wash voucher, quick to get an appointment, and when I needed to call for questions after I left, Chris and Brad were there to help me. I felt at ease and safe with my vehicle in their hands and there is no other dealership I trust, and no better place to take your vehicle or buy from than O'Connor. I really like the family friendly atmosphere everyone brings, and the fact that not many dealership these days have shuttles while you wait or has car detailing. Customer service satisfaction!! Thanks guys!

Service dept knowledgeable,efficient,great to deal with. - Vince

Service dept knowledgeable,efficient,great to deal with.Deliver on their word,,Thank you Angela.

It’s a great place to deal with Staff are great and I - Smith30craig

It’s a great place to deal with Staff are great and I always get real service there that’s probably why I’m on my 7th vehicle from them

Excellent/timely customer service with Gary and the team - James 24

Excellent/timely customer service with Gary and the team at Okanagan Dodge. Thanks again for the great experience.

If you are looking for a dealership team that goes above - smunro55

If you are looking for a dealership team that goes above and beyond, you will find them at Woodgrove Chrysler. I was passing through Nanaimo when my car broke down. I walked along the highway looking for someone who could help me and saw Woodgrove Chysler so I asked a salesman if there was someone who might help me. He introduced me to Joe in the Service Dept who got my car going again and even advised me of what I needed to do to fix another problem he noticed. Every person I met...Rheal, JC, Joe and the salesperson were clearly service oriented and professional. I cannot thank them enough for helping me to get on my way and home safely. THE BEST !!!

Service Dept- great service as always from Murray / - Lynne - Sahara

Service Dept- great service as always from Murray / Brenda / Kelsey. Issue with my 2017 Wrangler Sahara (lights & wipers). I recommend these wonderful service team! Thanks, Lynne

Great experience eveytime we take our vehicle for - Parmdeep

Great experience eveytime we take our vehicle for regulat maintenance. Staff is knowledgeable and very professional

Got my car serviced here , paula at the counter is very - Allen

Got my car serviced here , paula at the counter is very rude and seems to be incredibly impatience /irritable . Our family vehicle had an oil change here, later on I noticed the engine light was on showing low oil. I looked under the car and the so called "certified techs" didn't tighten the oil filter enough, just lucky I didn't drive it while it was out of oil other then a quick 20 sec startup. I would definitely go somewhere with competent employees...

Service department just incompetent. - PaulG

Service department just incompetent. They don’t know how to deal with Jeeps. One time they didn’t tied my tire after rotation. Next time I waited for a month for axle replacement, which was not even damaged. Was not able to fix error codes. Stay away.

Stay as far away from this place as possible. - Watchit

Stay as far away from this place as possible. Absolutely corrupt. Should clearly be investigated.

Every time I've left a vehicle for service it has taken - GuessWeAreWalking

Every time I've left a vehicle for service it has taken over a week to receive my vehicle back for things that should be able to be completed in a few hours. I have to chase them down for updates as they do not reach out to communicate except via a short text that provides no details.

This was the worst service ever! - mthomasfolsom2016

This was the worst service ever! My Jeep was towed in for a very minor busing linkage problem and loose wire. Since it was after the holidays, fewer technicians, delayed inspection, and diagnosis overcharge, for a busing seal which cost $9.00 to $27.00, and charged labor of $350.00. The manager was rude and did not help me with anything except my wallet. Watch out for this one! It's worth it to have your vehicle towed somewhere reputable, but more importantly, communicates correctly with the customer. I need to say that the parts department was negligent in that they did not confirm receipt of the part and therefore caused further delay. Causing LORDCO a complaint for delayed delivery. I would not trust them.

Made appointment the week before for Tuesday then was - Marqueslana69

Made appointment the week before for Tuesday then was informed that it was for Wednesday but they could squeeze me in said they would give me a ride home but because it was gonna be ready late they couldn’t give me a ride back day at dealership waiting for mine truck if I had known I would have made other arrangements

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

Ron May has been our salesman for the past 30 years. - millions7

Ron May has been our salesman for the past 30 years. He cares about his clients like they are family. We would recommend Bill Howich and Ron to everyone

Excellent treatment - Dodge Fan

Apparently a difficult problem to find on my Dodge Journey. Went out of their way to find and repair the problem. Working excellent now. Very happy with the service.

My service visit was great. - Le

My service visit was great. They helped solve my problems. They recommended some services to keep my vehicle in tip top shape. Will do it on the next visit.

Unfortunately, the nozzles of my windshield washer broke. - Robin Hood

Unfortunately, the nozzles of my windshield washer broke. I need new ones. I went to the Dodge dealership and asked for quote how much it would cost to replace this two nozzles. I got the quote and I was shocked. 1 nozzle = $113.35 The total was $320.82 incl. tax A little bit a lot, don’t you think so? I went home, opened the website of MOPAR, the official company for Dodge parts, which also supplies this dealership with wholesale prices for parts and discovered that the same nozzle would cost me only $64.14 if I would order them online. Hm???????????????? Less than the half?????!!!!!!! So, I ordered at MOPAR. The original replacement parts for less than the half. I went to the dealership and let them know that I feel uncomfortable to place the order and asked if I can talk to the manager. After my explanations why I will not be a customer anymore he explained me that they are a business, and they have to make money and the mark up (I call it rip off) is up to them. Having a sustainable mark up is ok, but this is too much. After that, I mentioned that I would like to share my experience on social media. This manager brought me politely to the door and threatened me, if I do so, he will send me his lawyers to sue me for defamation of character. He can try. I am not making a false statement when I am writing about what happened. I have proofs. No false statement. I actually congratulate this manager to his successful business model. It just didn’t work with me. BTW. After what happened I went to another dealer ship in the Valley and asked for another quote. They would have charged me even less than MOPAR. Only $64.04 per nozzle. I am happy that I have compared prices.

Took my 2008 Jeep JKU to Coquitlam Chrysler for 3 factory... - Muckman

Took my 2008 Jeep JKU to Coquitlam Chrysler for 3 factory recalls. Arriving they did a code scan on it and showed them to me. It had an evap leak code which I knew about and told them I could fix myself, all it needed was the evap pressure sensor replaced. No codes related to overdrive/tow switch and instrument cluster switch stuck. After picking up my jeep, I noticed that the overdrive light and function didn't work. Jeep shifted into overdrive fine but I could not select the tow function myself. I ran a scan at home and found 2 new codes. I took it back to Coquitlam Chrysler and they said it had nothing to do with the work they had just done and that it was just a bad coincidence for me. There is also an instrument cluster switch stuck open that they refuse to acknowledge. After all this they would however, fix it for $1,100. They also added insult to injury by charging me $60 for them to check their work. Just one of those dealership experiences that you hear about but hope never happens to you.

Daniel Chesney, the Service Advisor at Cranbrook Dogge,... - Jayde Cooke

Daniel Chesney, the Service Advisor at Cranbrook Dogge, was most helpful in my not so great situation. He was able to contact another garage in Calgary that had my car in for repairs and was able to save me money as my battery was under warranty. He went out of his way to ensure I got the right help! I highly recommend him to anybody needing assistance with their car.

poor , poorer & poorest - Gerald clarke

just a really negative experience while trying to get a service done took 6 hrs to change the oil and check the belts and hoses but still didn't get what I wanted done and they ticked off things on their check list as okay but weren't working , and never offered me a courtesy ride anywhere as I live in a different town and was basically stuck in Duncan , I'll vote with my wallet and never go back.

For more accurate reviews check Google. Nobody's perfect... - Eddy Mac

For more accurate reviews check Google. Nobody's perfect but this company makes every effort to take care of their customers. And, when ever there have been any issues the manager has always made himself available to the customers to discuss their concerns. As a business owner I am also aware that review companies like this quite often charge the owners of the businesses to sign up with them so the business can reach out to the people who have had concerns. They essentially hold the company hostage for fees. Google is free, make sure you check the Google review site before taking these smaller companies at the word of the reviewers.

Least helpful business I have ever dealt with. - cox.jeremy72

Least helpful business I have ever dealt with. First off I has a factory recall on my Dodge 1500 air bag. they did the air bag than charged me $75 to reset the airbag light telling me that the reset wasn't covered by the recall. Pretty sure that was a lie.

I would like to thank Mathew in the (Service Department) - maria_61@live.ca

I would like to thank Mathew in the (Service Department) and Francesca Z. for their great customer service. Had issues with my backup camera. -Originally I took my vehicle to Langley Chrysler - poor customer service - customer service representative (Angela) advised I was not able to get a loaner for 2 months and unless they keep the vehicle for a few days and drive it around (my gas and no loaner) to confirm the issue of the back up camera not working. (although we had photos of the backup camera not working) they couldn't fix the the issue unless they saw it. (Diagnosis does not detect electrical issues). Fed up with Langley Chrysler and their poor customer service, I took our 2017 Ram back to the original dealership I purchased from. I called and spoke to Francesca, advised of the issue and about the loaner vehicle. She advised to leave it with her and she would call me back. Francesca called me back, she booked an appt with Matthew in the service dept and provided a loaner vehicle. Took my vehicle in the next day, saw Matthew - he reviewed the issue, at this point the backup camera was not working at all. Advised Langley Chrysler replaced the backup camera last year and the year before that. Matthew advised to leave it with him. The loaner vehicle was ready for me to pick up, The same day I got a call back from Matthew and advise it was the wiring harness (which they replaced) and the camera was working. Advised I could pick up the vehicle anytime on the weekend. The service provided by both was fabulous. Thank you both for a great experience and fast results.

I broke down in town on a Saturday, a long ways from home... - Trevor.Radcliffe

I broke down in town on a Saturday, a long ways from home in my very old dodge truck. The service staff went way out of their way to pick me up, bring me to the service department, and help find a replacement for my very uncommon broken transmission fitting. *****