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Regular maintenance and advice - Leonardo
Matthew and Moises were very professional when I recently brought my Journey for a regular maintenanice and for make the arrangements to fix/change my GPS under warranty.
Perfect - Sony,jan1234
He is very nice guy.he is very friendly.its really good deal for me . He is talk nicely . I recommend u go this dealership.
Solid employee and excellent customer service - Hotsauce1980
Every dealership should have a Stacey Seniuk! They would probably sell more cars, accessories and garage services.
O‘Connors is lucky to have an employee of such unquestionable integrity, no pressure sales tactics and the ability to bring people in for a genuine pleasurable purchasing experience! Stacey and Stacey alone makes me want to consider buying a Dodge!
This was a regular scheduled service for a 2003 PT Cruiser - Dave
The service rep was Jim Harkness. He handled my scheduled visit with a thought to keeping my cost reasonable for an older model car. Service was quick. The waiting area works for me as it has counter tops that allow me to read, has an online computer access and a coffee machine. Cost was pleasantly low. I don't know the name of the mechanic.
The best I've ever encountered.. - Steve Clarke
After having purchased numerous vehicles at several dealerships in the Lower Mainland of the province over several decades, I contacted Gustafson Dodge to purchase a 2016 3500 Ram pickup new. The sales experience was the best I've ever encountered and once the deal was done, including trade in, I have to say that it was the first time I've ever bought a vehicle without feeling that I came out on the short end. I dealt with Kerry Gustafson personally and discovered him to be a forthright, upstanding gentleman. Every one of his employees were beyond kind and polite. I'm long enough in the tooth that this will probably be my last vehicle. I've just returned from a 900km round trip drive to Williams Lake to get the service required for a factory recall. That I drove 900 km to get this done shows my respect for this company and I was able to get it done when I wanted instead of the 4-5 months wait list that my local dealer offered. As to the pricing of the original sale, buying in Williams Lake clobbered the prices offered locally, they had the exact stock I wanted, I got a very fair trade in and left with a full tank of fuel and a smile on my face. Two years on from then and I'm still smiling.
Very happy with my recent service repair on my Ram. - Wolverine
My recent visit to Rivershore Chrysler great. Good communication by Mark, with updates. I definitely recommend them . I continue to also use their fast lube with the overall vehicle inspection.
Customer service - Don
stopped in for a etc to see if a knob could be fixed in the dash did not have an appointment but was looked after very quickly and they also discovered a recall on wire harness which was also fixed.
Issue resolved quickly - Linda
I picked up my vehicle after it was fixed at a collision repair shop, and within a couple of days the engine malfunction light was on continually. I called my insurance adjuster who told me to have the vehicle checked at the dealership to see if this issue was the result of the recent repairs. Gary got us in for an appointment right away and determined the issue was the result of the recent fix. Gary called the collision repair shop, to report his findings, and they in turn called me right away and said they would issue an adjustment to my insurer so the paperwork would process quickly. Gary had the part and fixed our vehicle the same day. We paid for the fix and my insurer contacted me the same day to say they would issue a reimbursement cheque for the amount. Thank you Gary for taking steps to have our vehicle issue resolved the same day.
Excellent treatment - Dodge Fan
Apparently a difficult problem to find on my Dodge Journey. Went out of their way to find and repair the problem. Working excellent now. Very happy with the service.
Review from October 2018 SERVICE DEPARTMENT - BeckieB
I purchased my truck from here December 2017 and purchased extended warranty. We were told that we would be looked after and treated well with any aftercare, repairs and services. We were told this business has family values and strives for the very best customer service.
Unfortunately this is not the case in our experiences with the services department.
The first time we needed an oil change we booked in and asked if we could get a door looked at as it had been really making a noise. We were promised yes of course we will look at that. At pick up it wasn’t mentioned and we were told “we didn’t have time”. I actually waited from 10am to 4pm that day and I never got a call saying my truck was ready. Your shuttle driver actually made sure I was picked up luckily.
October 2018, we have an appointment (booked THREE weeks ago) to get our Dodge’s tailgate recall fixed. I book a day off especially and arrive at 8:30 to be told by Stephan “we can’t do this today, we don’t have the parts, we have a delivery coming at 10 but we don’t know what we get”. Where is this amazing customer service at this point? No apology for not calling us to cancel the appointment? No apology for wasting my day off? You don’t even offer to put me in a wait list and call me instead telling ME to just keep calling? Stephans reply “I can’t call 25 customers to let them know”. Mmmm that’s not my problem.
We booked in three weeks ago? At this time why wasn’t a part set aside for us? How does it work? We understand that it is out of your control regarding how many parts you get but if someone just happened to call in on Friday with the same problem could they have potentially got a part I’m booked in for? What’s your system here?
It is truly disappointing to feel like you mean nothing to a company who you thought would be so great.
I’m only one customer but if anyone asks me about where I got my truck I will not be recommending I will be telling people to go elsewhere.
Your customer service needs a major overhaul. I went elsewhere got the part and got amazing service.
Fiat fix - Donna
John Molley was very very helpful . He exceeded my expectation by telling me that the service was covered by warranty. I was not the original owner of the car
dont buy a dodge - crazyhawk
went in with a brake problem on my 2015 dodge 1500 told then there was grinding on right rear wheel metal to metal
only 72km on truck
picked truck up said is no under warranty all brakes working fine but unsafe to drive
all pad were at 70 percent except right rear inner was metal to metal
sorry no warranty and the 2000 you paid for extra warranty is no good
took truck out installed new rotors calipers and pads on rear
dodge doesn't stand by there vehicle's or warranty
never buy a dodge I will never again
if I hadn't payed it off I would have dropped it off and walked away
Outstanding customer service! - 2017 pacifica
Outstanding customer service! Service manager Corey went above and beyond for me. Squeezed my 2017 Pacifica in for a service and personally shuttled me to Walmart, then picked me up when I was ready to pick up my van. After a courtesy vacuum I drive away happy as always. Thanks again for the great experience! See you next time.
Years of Great Service - Doug
We have been customers of both the Chrysler and Toyota sides of this business for many years and have never had cause for complaint. The service we have had is exemplary, problems have been managed efficiently and our vehicles have been cared for very competently. I have no complaints.
Beyond service - mike
I had an oil change beyond believable. Free breakfast, washed mats, vacumed inside of car,free car wash , inspection and recommendations. on potential probllems. All for 40 bucks. The big oil change companies charge 60 bucks with no perks. I have told 2 other people about this service and they went for the same experience. Fantastic.
Outstanding service in a crunch situation - Kathi Harrison
Kieran Dargie (Service Advisor) went above and beyond when we brought in our Jeep Wrangler. Worked with us, worked with the technician, made special arrangements for a rental vehicle to make our experience amazing. He really made the best of the worst possible situation (frozen water pump) and got us a part of of the states very quickly so we could get back on the road prior to a long weekend shutdown. Wow. 5/5
Brought our Jeep in to get electric part fixed - Missarrielle
My fiance and I came here as both our parents have bought vehicles from this dealership since we were young. Since moving back to the island, we decided we wanted their department to look into an issue we were having. They did a great job! Highly recommend them.
Sales person walked away from what could have been a sale - Missarrielle
We went in to have a look around as my old co-worker comes here and recommends them.anywyas, we were greeted by a sales guy who seemed disinterested in pursuing us for a sale, didn't say much just gave us his card and walked away. Needless to say we left... Bought a vehicle else where.
Passed off like the rest - Shawn
My truck 2014 ram 1500 has never had weight or payload, except a dirtbike in the back. Currently (Jan 26,2019) at 65,000km and I still have powertrain warranty, transmission leak showed up $700 and 4 days later later, replaced transmission cooler not under powertrain warranty, even though it's part of the powertrain. I then took my truck home and noticed a afew days later it is stil puking out transmission fluid!! I take it back to the shop, and oh found another leak in the transmission cooler lines, said it's a stress crack. Another $650 dollars, even tho it's on the transmission it yet again isn't covered under powertrain warranty, so where was the leak actually coming from. I feel like my transmission cooler didn't even need replacing, why would a part like that have a leak other than if the part was DEFECTIVE. I think they just missed the leak in the cooler hose. My 2014 ram 1500 has been the biggest financial mistake I've ever made. Avoid like the plague if you can. That being said the staff seems nice and seem like they want to work with you, but I suppose that's normal when they have their hands knee deep in your pockets.
Warranty means you still have to pay!!! - KaMunChu04
The oil pressure low light came on my Jeep Compass with 5,500 K. They said it's because there wasn't enough oil, how can a new car with not enough oil and it wasn't even time for it's first service., where did the oil go? Instead of adding more oil as a warranty item, I was charged for over $100 worth of oil.
Service is terrible with them supplying parts and install - Gaza730501
*****PLEASE READ FULL RERVIEW!!!!*****
Thanks to Robert(Bobby)Eglsaer, Sven Habermann, and Daryyl Dudek for being so professional and having a customer centered approach when buying my Ram 1500. Very Satisfied with my experience. Would also like to thank Micheal from Service for taking the time to help in making the truck my own.
^^^^^^So here is the update as of August 15 2019.******
My truck (Ram 1500) is not even a year old since these parts were supplied and installed by Coquitlam Chrysler While driving down a dirt road the aftermarket bumper that was supplied and installed by Coquitlam Chrysler has flexed and broke both headlights on the vehicle! I brought the truck in and was told by the service department that it was not covered by warranty and costs would be out of my pocket because it was an aftermarket part that was breaking the oem part and that warranty does not cover it even though it was bought through them and installed by their department! After spending close to $25000.00 in parts and service to upgrade my truck through their service department. What a Joke! The only reason I bought parts and used their service department to install was to make sure that I would have piece of mind in thinking that their doing the work would still keep warranty on truck! Guess not! I should have went to North Shore off road who back their work! By the way I also purchased the most expensive extended warranty hoping a dealership would back that up! All I can say is stay away and never will I buy or use their service or parts department again! Also just a side note it happened to a friend of mine that bought a dodge and had an aftermarket bumper do the same thing in 100 Mile House. He took it back to the Dodge dealership there and they fixed it with no charge under warranty because they sold and installed it. Maybe the moral of the story is buy from a dealership that cares about their customers!
*******WIll post pictures later******
No attention to detail or customer requests - JVette
I have used Destination for my last two oil changes. At the last oil change I requested that they check my air filter and replace if necessary as I had no record of it being replaced in the last 40,000 km I have owned the truck. Upon getting my truck back they said the air filter was fine and good for another 12500 km. Upon going home I pulled the air filter myself and it was black with a heavy oil like substance in some areas and chocked with insects and dirt and I could not see light through it. It was clear it had not even been removed and definitely needed replacing. Fast forward 3 months and I go back to get an oil change and fuel filters and transfer case service. They say they are under new management and have totally revamped how things are run. I went over everything and specifically noted that I wanted them to top up the DEF tank. They said that is part of the adjust all fluids portion of my service. When I pick the truck up I find that they did not top up the DEF. I called and was told it was on the work order but wasn't done, but I was not charged. They offer to do it if I bring the truck back in, but it is easier for me to go to the auto parts store and buy a bottle and do it myself.
Customer DIS-Satisfaction - JA9999
I recently brought my 2014 Durango in for a general service and to have the headlights aligned. I dropped the vehicle off for the day. During the day I received 2 calls for the service rep. During these conversations, he informed me that they had to take part of the bumper off to do the headlight alignment. This surprised me and we even joked about it together, but he did mention this at least twice.
When I picked it up at the end of the day, we walked out to the truck together and I noticed that there was a gap between the fender panel and the bumper on the passenger side. We compared the other side and there was a obvious difference. The service rep agreed that it was not put back on properly and this needed to be addressed. He told me his tech had gone home for the day and that I would have to make an appointment for another day and he would ensure it gets taken care of. While I was frustrated that I had to bring it back a second time, he was friendly and apologetic.
My experiences when I brought it back a few days later were quite different. The original service rep was on days off when I came back. Again, I left the truck for the day and went to work. I received a call soon after and was advised that they didn't take bumper off when I had it in last and that they would not be adjusting it. I explained that I was confident the gap in the panels was not there prior me bringing it earlier and that I was told, by them, at least twice that they did take it off. His tone of voice strongly implied that he did not believe me and even made a comment to the effect that "he can't help the way I drive". For the record, I have not been in an accident for about 30 years.
This prompted a couple of calls with the service manager. He reiterated "his" side that he has no record of them taking the bumper off that if they did they would have charged me considerably more. He phoned the service rep I originally dealt with who he said that me that they "may" have to take the bumper off. I can say with certainty that he definitely told me at least twice that they DID take the bumper off. If they didn't take the bumper off why did the first service rep apologize and assure me that he would make sure it got done properly when I bring it back?
Throughout these interactions, both the second rep and the service manager gave me the distinct impression that they didn't really care about my perspective or about my time. They were borderline insulting and clearly place a higher value their expense than their customers.
I suppose I shouldn't be surprised by this when I consider how they almost always try to up sell the required services. If you followed the recommended services they have posted in their service centre you would be spending thousands of dollars more than the manufacturer recommends. For example, on two previous occasions when I came in for routine maintenance, they tried to get me to agree to change my transmission fluid and my spark plugs. They began with these recommendations when my truck had around 60,000 kms (it now has 98,000). Each of these services are extremely costly. The manufacturer's recommendation for these services is around 160,000 kms. If I had agreed to these services I would have spent thousands of dollars when there was absolutely no need to.
Even if I consider the unlikely possibility that the gap between the fender and bumper was there prior (which I don't believe was), they were dismissive and disrespectful which is clearly demonstrative of their true opinion of their customers.
Loose stabilizer link - Nate12345678
Horrible service. I called to get my stabilizer link tightened and was told I would have to wait to have it fixed. This car shouldn't have a loose stabilizer link in the first place. Its 3 months old.
Service Fail! - Anonymous
I brought my truck in for service because there was an oil leak. The first day it didn't even get looked at. Once it finally got in the second day the service department phoned to tell me that I was low on oil. So they topped it up and told me to keep an eye on it. I ask them to find a oul leak???
Incompetent service department - Instyle6
Brought our Jeep Liberty in to have the transmission checked and were told our radiator was leaking. We had them replace the radiator although we had not seen any leaks on our driveway prior to bringing it in, we thought they knew what they were doing! We brought our jeep home and the next day noticed a puddle under the radiator so we took it back to the dealer and were told the radiator hoses were leaking and they wanted $350.00 to replace it, we said no and took it home. After having a look myself the radiator hoses were dry and the windshield washer fluid container was dripping. Do yourself a favour and take your vehicle elsewhere!
Service department is a joke - hw97
The service department is very uneducated and the sales team are scammers who sell you warranty on things the service department can't cover. Please avoid at all costs.
Warranty repair - Mark1234
Rating is based on communication level from service department. Parents brand new renegade needed repair when they returned from vacation, and as such they were stuck in Victoria until repair was complete. Unfortunately took 4 days to fix, parts etc... I can understand delays. However, service department never called to update them on the status of the vehicle, never offered courtesey car/ride despite extended warranty. The service department was soley fixated on excuses and laying blame elsewhere instead of even putting forth a token effort to address my parents predicament. No one was looking for an all expenses weekend in Victoria. All we wanted was to be kept in the loop as to the cars status and some help with transportation.
Total lack of customer service, made us feel like we were putting them out.
idiot in parts dept. - Just want my parts
Several time I have gone to purchase parts required for Dodge products and have had to explain myself and the parts I need to the young kid behind the counter then he will respond with another question , then I had to repeat the year and serial number again to him then he would correct me with the name of the part ! i dont have all day and I am not interested in how smart he thinks he is , i just want my parts ! i have started going to Richmond Chrysler , more driving but at least I can communicate what parts I need !