Bought 2015 Dodge Durango,
There is whistling noise coming from engine. Complained about it for past 8 months. Took it for service, paid rental car for at least 6 days. They didn't repair anything. Just give me vehicle back saying "try it out"... still same problem . They can't even fix it and have no clue what the problem is..
My refilling door would not open, hinges loose. Explained problem to lady at the front, She tells me there had been problems with frozen door reported. My door isn't frozen, vehicle is in my garage. I couldn't understand how she immediately try to blame me without even getting off her char to take a look at it.. After showing mechanic problem he says " let me tell you right off the bat, there is no adjustment on door"... I advised him that door won't open and I can't even fill out gas.
Unbelievable. Two of them try to tell me that there is nothing they can do about it without even taking a look or listening to my explanation. Had a feeling they would just tell me to get out of here if they could ... lazy and don't want to do any repairs . Guess they get paid work or not...
If Chrysler mechanics can't fix Chrysler vehicle then they should close door.
Had noisy brakes. All 4 rotors need to be machined they say. About $450... ok,no problem. All done they say. Week later I drove to Ossoyos and noticed my steering wheel shacking going down hill.
Called service mgr Scott to complain about poor brakes job. He tells me "so, you drove Coquahalla hwy and overheated brakes and now you're complaining ? Excuse me, I didn't drive hyw, but even if I did so what ? Vehicle cost over $50,000 and I should not be driving down highway ? Really ?
Service manager blames me .. obviously they don't care and just want to get rid of customer .
How disrespectful to blame customers for their shabby job