I went in for an oil change , was treated very well by a young service staff, got some promo deal on an oil change and a free car wash. It was a very nice experience and went home . Once I was home I checked the oil level, found it was 2 litres overfilled. By the time I figured this out the service dept was closed for the day . So I went back the next day. The service staff checked the oil level but the vehicle was not level. So they decided to bring it into the shop , where the service manager parked the Jeep not parallel to the service lift. This made it hard for the service manager to exit the vehicle , but he was careful getting out . The service technician tried to remove the oil with a plastic tube through the oil dipstick but was not successful . I would have thought they would lift the Jeep up with the lift and simply remove the oil plug and drain some oil out. Now I have a tube inserted into my 100 k Jeep not knowing if it was clean or not , wondering if there was any dirt on it that could damage my vehicle’s engine. Now after all of this . They could not lower the oil level and said it would be ok to run the the engine like this , however the owners manual doesn’t recommend this . On top of all of this , The senior service dept technician gets frustrated and opens the door while I am watching and hits it against the steel lift and damages my door and paint on my black fully loaded Jeep srt8.
The assistant service manager back our Jeep out of the service bay , my wife and I are in complete shock when we see the damage . We right away address the situation . Both the service manager and the assistant service manager both Deny it was them even though we saw the Jeep parked incorrectly and saw the incident happen in front of our eyes. I Immediately go to the show room and find the store manager. He says don’t worry there there’s cameras everywhere and will review them and get back to us . I have called several times and left messages and no one has gotten back to me . I think if you bring your pride and joy there for professional service they should take care of your 100k Jeep and not damage it in front of your eyes and deny it. I gave Coquitlam Chrysler every opportunity to own up to this , especially when the Store manager says there is cameras everywhere !