Friendly Courteous Service - Johns truck
Sales staff were prompt honest and efficient
Finance and insurance dept. were knowledgeable and professional
Truck purchased was the best deal compared to all others
KEVIN WAS VERY GOOD...WE EVEN HAD A FEW LAUGHS.... - FRED
KEVIN IS KNOWLEDGEABLE AND HELPFUL ABOUT VEHICLES.WOULD BE PLEASED TO WORK WITH HIM AGAIN.THANKS TO ALL I CAME IN CONTACT WITH.....THEY ALL WERE HELPFUL.
Top Reviewed Specialists At This Dealership
Used Car Sales Manager
Basic servicing and other maintenance - Sil
My last service with the agency was really good. Brittni, was really patient to answer all my questions and she did a great job with the customer service thing. I would also like to thank the Mecahnic who did a great work on my car. This is the first time I can feel my car going smoothly After a basic servicing done.
Great job guys!!!
Merry Christmas and Happy new year
Regular maintenance and advice - Leonardo
Matthew and Moises were very professional when I recently brought my Journey for a regular maintenanice and for make the arrangements to fix/change my GPS under warranty.
misdiagnosed twice - Bri
I get oil changes here and they are excellent! Quick service and kind employees. However my jeep had an issue and they misdiagnosed it and after $250+ later it was still happening, they looked at it again for free which was nice. However, they once again misdiagnosed it. Not sure if they are too busy to properly look at a vehicle but it was very frustrating. Finally had to go elsewhere and got a proper diagnostics done and got it fixed. I would not get services done here again if I didn't have too.
Katrina is Great! - Pamela
After I gave up on those creeps in PG I made the drive south to Quesnel and went to Regency Dodge.
What great service from Fatima at the front who greeted me to Katrina in sales.
I highly recommend them.
FRIENDLY STAFF - Janet J
I GET GREAT SERVICE EVERY TIME I VISIT. STAFF IS FRIENDLY AND REALLY GO THE EXTRA MILE FOR THEIR CUSTOMERS. PLUS THEY SPONSORED MY SON IN RODEO 3 YEARS IN A ROW!
Poor Customer Service - DBateman1969
Everything went well, the browsing, the test drive, the paperwork, right up until I came into contact with a woman named Kelly, who kept muttering under her breath and making off-color comments to co-workers. Really uncomfortable!
Changed terms of proposal - Renegade
I did a build through this dealer. Original proposal said I can get best deal from the date I signed a time til the vehicle came in (which was 2 weeks late, as well) ordered end of June. I specifically had it written into proposal, btw, or I was going to walk. So the next month comes and I wanted the deal(extra $1000 loyalty) they said I couldn't!!! Had to take original OR the deal of the month that when the car came in. So 2 months later (end of Sept) they then say I have to choose between original deal or Sept deal, couldn't have Oct deal! (car arrived Oct) unreal!!! On top of that they added $600 to the documentation fees! Went from $695 to $1295. Also the sales manager, who sat in his office when i was getting my car, did NOT even come out to say sorry the car was late, or say thank you for the business!!! AND they started my sxm free year service 10"days early, ripping me off!!!don't trust this dealer. I am following up with Jeep Canada and BBB
Active listening results in a successful sale - Sandy R
Kevin G. Spent those few extra minutes to listen to me. After hearing what I needed, he set out to find not JUST what I was looking for, but also a handful of extras that I didn't know how much I would appreciate until I have had them for a while.
Thank you Kevin. We will definitely be back to see you when we are ready for a new Wrangler.
Shout out to Kris in Finance for your clear explanation of the purchase and finance costs.
Left with a bad taste in the mouth - JonSmith
Our 2016 Ecodiesel truck (bought last year) is experiencing issues regarding the exhaust filter being full. The electrical system has taken over causing the truck to go into limp mode and the truck will no longer get up to speed properly which caused us to go only 50-60km/hour on the Coquihalla highway while Semis and other vehicles passed us at high speeds. First of all this was very dangerous but the biggest annoyance is that the error code just displays "See Dealer" in order for them to fix. There is no way to try fix it ourselves so we booked an appointment for the truck at Kelowna Chrysler which we couldn't get until 2 weeks down the road. We were forced to continue driving the truck for that time in said limp mode. On the day my husband brought it in for service the salesmen approached him and was interested in our Ecodiesel truck and asked what it would take to trade it in. With our growing family we could use an SUV as is so we said we were interested in a Jeep BUT we were not willing to make higher payments than we already were or have a longer term.
My husband worked a deal with them after a whole day spent down at the dealership going back and forth, 3hrs of negotiaing. Meanwhile, the truck was just sitting waiting to be repaired while all of this was going on.
Once a deal had been made that both parties agreed on we gave a deposit to hold the Jeep until the next day. That night, we received a call stating everything was good with financing and that we were all to come back the next morning to sign the paperwork as a family. We kept the Jeep overnight.
We got the baby ready to go the next morning, went down to the dealership, sat in the office and then were told that the financing had changed and the bank would not approve this deal on the terms the sales man had already stated we were approved for ,took a deposit on, and most dissapointing shook my husbands hand on. It was a fair deal and to hear that it was not going to work on that particular vehicle was disheartening.
Then the salesmen said BUT we can get you into a brand NEW Jeep for slightly higher payments. He knew this before having us pack up a 3 month old baby and all come down to the dealership as a family just to try and start a new deal on a new vehicle.....GREASY SALES MOVE "CRAIG LEIS"! It was a huge waste of time and a giant let down not to mention awkward having to wait to get our truck out of the service bay. We all felt very trapped by the situaion.
When we went to see what was happening with the truck they said it would be $900 to fix which we knew full well it should only cost $150-$300 at most for a manual regen on the exhaust filter . They quoted $70 as well on an air filter replacement which is horrendous when you know they are buying the part for $25 with 15 mins of labor. We took the keys back and tried to leave, the sales team hot on our heals even as we loaded our daughter into the car.......relentless...
The entire time we waited for our truck the sales people continued to try and talk to us about making a deal on a new vehicle and making excuses for their service departments high prices.
So all in all, after everything was said and done, we took our truck NOT fixed home and chalked it up to a wasted weekend. This was an extremley dissapointing experience overall. Buyer Beware.
took my vehicle in for work in October and it was damaged. - gartes49
I took my vehicle in for work and it was damaged. James in service and said a repair appointment would be set up. I have phoned and e-mailed since October with no success.I am getting very frustrated anddo not know how to rectify the situation.
Excellent - Nelly93
First time buying a vehicle from a dealership. They made it very welcoming, stress free and enjoyable! Looking forward to doing business with them again.
Gerry a great guy and quality salesman - Jbird
Bought a Ram 2013 truck from Gerry at Carter Dodge.
He was personal, honest and very fair. There was some work that needed to be done before the purchase which was completed on time and within the agreed upon price. Very happy and will be buying my next ram truck from Gerry!
The Salesmen do not give you what you ask for or purchase - Patrick
John Dance ordered a brand new Jeep Rubicon and screwed up my order. I asked for an updated version of the Jeep I had already with a GPS unit. Instead after waiting 6 months for the vehicle I received a Jeep with numerous options that I didn't ask for and no GPS unit installed. John didn't make it clear to me that I was ordering a vehicle without a GPS unit and made sure I excepted/signed for the vehicle prior to being informed about his mistake. I found out later that if you do not have a GPS Unit installed at the factory your vehicle can never have one installed due to the changes with the new Jeeps. When I questioned Woodgrove Chrysler and Jeep Canada I was told that the only thing I could do is trade in my vehicle and buy a new one with a GPS Unit installed at a $ loss of thousands for a vehicle that had only a few km. I believe that this only goes to show that this is a dealership that cannot be trusted to do the right thing when it comes to helping their customers purchase a vehicle.
Disappointed - Kaela
I recently took my Nissan here for servicing because it is the closest go auto dealership to me and I had some points on my go auto card to use up. I spent over $700 on servicing and they didn’t wash or vacuum my car. When someone is spending that kind of money, the least a dealership can do is vacuum the floors and give it a quick wash. I just took my car to a Nissan dealership to get my window fixed. It cost me $60 but they washed and vacuumed my car free of charge.
Best Dealership Experience - New Truck
My boyfriend and I purchased a truck from this dealership and they were quick, and personable. The sales person we dealt with took us on an extended test drive, allowed us time alone to talk about the truck, and put no pressure on us to actually buy the truck. After being at multiple dealerships this was the best hands down. The sales person who treated us so well was Imaan Randhawa.
New vehicle purchase - Shulo
Highly recommend this dealership when purchasing as vehicle. Quick, effiencent and excellent service! Vehicle was ready when promised and cleaned perfectly. Excellent sales, parts and service.
Incompetent - traveler from far far away
They cannot even do an adequate inspection and service. I will not be returning!! Within a few months another dealership had to pull up the slack of this service department.
No communication- no oil - Aldergrove
I came to this place hoping I would have a great experience. That disappeared fast. 2 visits and I don’t need a 3 to find out it’s no good. No oil in my vehicle after an oil change someone forgot to check. Smelt burning and now right after having a air bag light that won’t go off. Charged me without calling me. No washing on cars or bring them around the service is not good compared to Ford or GMC. Never going back or who knows what else will go wrong
A fun experience and excellent service - Tony
I've purchases 2 Wranglers from Frankie and both times he went above and beyond to make sure I was satisfied. The purchasing process was fast and stress-free and he was been there when I needed him long after I've driven off the lot.
He has proven to me that my business is important to him and I will definitely buy from him again.
Thank you Frankie and Willie Dodge
Fantastic car buying experience, Thank You Harris Victoria! - MahailaFulton
Thank you again to the whole Harris Victoria Team for the excellent car buying experience I enjoyed this weekend. I just picked up our 5th vehicle purchased from Harris, a 2018 Jeep Grand Cherokee Overland EcoDiesel :-) Not only am I in Love with the new Jeep, but can't speak any more highly of the level of service I received. From the moment I contacted Glenn & Rob Muloin, I truly felt like a valued customer. Rob was quick to answer all my questions (and I had a lot of them!) and worked hard to keep within my budget. He wasn't pushy at all, but kept in contact as he knew I was very busy and he didn't want me to miss out on the great end of year deals. Chad in Finance made the signing of the paperwork a breeze! He fully explained all of my payment & protection options and worked with me to find the best ones suited for my short term ownership cycle. Thank you also to Omar who was very pleasant to deal with during the delivery. I look forward to seeing the Team again when I come in for service and come back next year for my 2019 ;-) Thank you!
I just a brand new 2019 ram sport - Fabio
Wow, what a team they got at the dealership awesome service and awesome deals I from DUNCAN and want to Parksville Chrysler the staffs and dealership first class
Thank you Bruce and your awesome teams. You guys are number one in my book
Upsold unnecessary service and stole items from car - Jim.pam.halbert
DO NOT recommend servicing car here!!!
Was upsold services that was already done at previous service and was not due again!
Then the guys working on my car had the xxxxx to steal from my car and hoped I wouldn't notice it!
Run around scam artists - Sheri7493
I. Bought a car second week the battery kept dying tha car was supposed to be completely inspected and cleared ready to sell. Because the battery kept dying I noticed a trickle charger hooked up to the battery Red Flag ?? they finally agreed to tow it from my place to look at it after ignoring my suggestion the after market stereo installed by previous owner which discounted my gps system was draining the battery. After a week with no car finally was offered a dealership car and I was later Leary about buying the car made arrangements to meet and discuss other options sales was no show for 3 visits I basically was ignored and cornered to keep the car worst experience ever total scam artists buyer beware
Another happy Customer! - Jana Workman
Big kudos to Ryan Murray, awesome customer service.. knew exactly what I wanted ,search and went over board to make me happy! Love my new-to-me GMC Sierra! Now I just need to name her!!!!
They go above and beyond - JeepLady123
Sad to see all these bad reviews. They always have a back story. Well, MY experience has been nothing but pleasant! They called me about buying my truck and gave me a Great price and rolled me into a Gorgeous Rubicon that day. They utilized my time and even threw in some Mats for me. I absolutely recommend this please
Service Fail! - Anonymous
I brought my truck in for service because there was an oil leak. The first day it didn't even get looked at. Once it finally got in the second day the service department phoned to tell me that I was low on oil. So they topped it up and told me to keep an eye on it. I ask them to find a oul leak???
Two Car Purchase - Gzgcdcsc
We recently purchased two cars with the help of Abhijeet Cheema, the sales consultant. We found him to be extremely knowledgeable, and informative. He worked with us diligently and efficiently to complete the negotiations of our purchase. We would recommend him highly. The sales manager, Paul, was exceptional as well. Thanks to you both.
Excellent Service! - Fly Guy
The staff were helpful, friendly and accommodating, went above and beyond to help me. I would recommend Gustafson's Dodge to all my family and friends.