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Great experience buying car thanks to Tano! - JimH
I recently came to Columbia Chrysler looking for a small used hatchback. Tano was very helpful in showing me their inventory and telling me the pros and cons of each vehicle and what I could expect from them. Tano was very patient letting me decide which car I was interested in and when I had decided on one I felt that he worked to get me the best deal I could get on it. This was my first ever car buying experience and I had been dreading it but Tano was very personable and not at all the stereotypical used car salesman making the experience much more pleasant. Very happy with my service and purchase, thanks again!
Professional and curtious - carwald
Great service with attention to detail . Kevan was polite and courteous at all times. This was a very pleasant experience for us. We are very happy with our new truck.
Top Reviewed Specialists At This Dealership
Regular maintenance and advice - Leonardo
Matthew and Moises were very professional when I recently brought my Journey for a regular maintenanice and for make the arrangements to fix/change my GPS under warranty.
Great follow up service. - JeepDriver
I purchased replacement tires for my jeep here. A few months later I got a nail in one of my new tires. Called Langly Chrysler and was told to bring it right in, they got it in pretty much as soon as I arrived. Tire was fixed quickly, and at no charge. Great to see such great follow up service.
Excellent service - Veronica
Jen Rasmusens was amazing! She took the time to show me all of my options for my vehicle purchase. She went over every single detail of what would be the best suited for me and what I like! She went through financial stuff and took the time to meet with me and do numerous telephone conversations as well following through! I feel like she actually truly cared about my situation. I was immediately put to ease and I felt comfortable with discussing my personal credit issues with her. Awesome service!
Katrina is Great! - Pamela
After I gave up on those creeps in PG I made the drive south to Quesnel and went to Regency Dodge.
What great service from Fatima at the front who greeted me to Katrina in sales.
I highly recommend them.
If I could give 20 stars I would! - JaydeneandSharon
Stress free, no pushy salesmen, absolutely INCREDIBLE experience! They worked with me on my must haves and things I could compromize so that I walked out with my dream car! I learned so much about resale value and how the car loan process works and everything to do with buying a new car. My family has bought our last 6 vehicles from carter dodge and we will never go anywhere else. When my fiat (bought 2 years ago from carter) was stolen, carter was our first and only thought. The process was quick and stress free! Don’t go anywhere else, you won’t get nearly as good of an experience anywhere else. Thank you Gerry, Al, Paul and Pam! I can never thank you all enough.
Awesome experience - Trevor
I dealt with Collean and kholton both were awesome as always!!! From start to finish collean made magic happen with the banks and kholton got the truck in for option configuration immediately. Highly reccomend this duo to take on any vehicle purchases.
Poor Customer Service - DBateman1969
Everything went well, the browsing, the test drive, the paperwork, right up until I came into contact with a woman named Kelly, who kept muttering under her breath and making off-color comments to co-workers. Really uncomfortable!
Relationship vs. Salesmanship - Selena S
I had connected with the dealership in mid-2018 as I was (sort of) looking for a Chrysler 300c as I had traded my 2007 in for a Dodge Ram and was cognizant of the fact that I was going through gas more than I wanted to and that I was not using the vehicle to its capacity. I also missed my 300c which had been an excellent car but was only rear wheel drive...not the best for our wintery hills. The dealership had kept in touch and did not hound me as the months came and went but then in early February, I was contacted and asked if I was still looking for an AWD Chrysler 300....I said I was interested. At this point, the information I requested was promptly provided and when the vehicle arrived at the end of February, they called me and I went in to test drive it. I was delighted with the car and ended up trading my truck (at a fair price) for the vehicle that I wanted...they made it easy and painless. Within the first few weeks, I noticed a noise or two and called my salesman to let him know I had concerns now that I had driven the car for a few weeks. He was terrific and responsive and did not disregard the fact that I was not happy with the amount of pitting on the front of the car. Mark made arrangements for the a replacement vehicle for me while they had my car and they (without cost to me) replaced the strut that was not functioning properly and ended up repainting the front of the car for me. Am I happy? You bet! The car looks and runs great and I was not without transportation while they were working on it. To top it off, they filled my gas tank for me before I left! That's old school customer service and I am tickled as punch about it!
Thanks to Mark and the team at Kelowna Chrysler for ensuring that I appreciate my new car and don't have regrets for buying it!
My new Jeep from Kirat! - Kiratthankyou!!
I have never purchased a brand new vehicle in my life! I have lived in 7 countries and have had many vehicles in my years. We found my new jeep in Surrey Kirat was our guy! He was just simply awesome!
My hubby is Leary of sales people but absolutely liked and trusted Kirat. I now own a beautiful 4 door Jeep Sahara, the color is called Rhino, a deep battleship grey. I love love love It!!!
Thank you Kirat for all you do!!
Positive Experience in a stressful situation - LerouxB
I was a basket case when hearing how much I had to throw down to fix my Ram. My emotions aside, the service team exceeded expectations (James) remaining positive and pleasant and as helpful as could possibly be in a stressful time. James went above and beyond making sure I had a loaner and kept me updated throughout the repair. Thanks James
Very satisfied customer! - Geezer1500
Recently purchased my new 2019 Ram 1500 Sport from Rivershore , what a great experience!!
Andrew and Pam were both extremely helpful I definitely recommend going!
Exceptional Experience!! - LD
We have purchased several vechiels from Vernon Dodge Jeep and are never disappointed with the entire team!! Each and everyone of them are helpful, friendly and makes it a positive experience when you walk in the door. Kam Randhawa is the best sales rep ever-he goes above and beyond to ensure you are satisfied!! He spends quality time with you, answers your questions, allowing you to test drive the vehicle time and time again to ensure you are going to make the right purchase. We definitely recommend Kam if you are looking to buy a new or used vechile at Vernon Dodge Jeep.
Positive experience - Highland5350
Brought my new ram 1500 from jeff and kevin. Couldn't have asked for more knowledgeable people. They tended every need and question that i had. Would recommend them to anyone i know. Looking forward to working with them on the future. Thanks again guys
Honest, helpful and committed to customer service. - JeepDriver
After many bad experiences with other big dealers it was very refreshing to find a dealer who did not play the usual car sales games. Lee was honest, transparent and bent over backwards to answer questions and to show through actions their commitment to a happy customer experience. .
Poor comunication - Eddie
I took my EGR code to this dealer because their price was the same as my regular mechanic and I would have to go to Chrysler anyways to have it programed. Booked a 7 30 appointment to replace or program EGR valve. Was to be 1 hour so I waited... 3 hours later they were finally done. They also took it upon themselves to fix the airbag recall without asking me. Price was $100 more than quoted over the phone....Disappointed
I am so impressed! - GrammaGuns
Not only did I receive rock star treatment buying my vehicle here but shout out to Alyssa in the service department for the best customer service experience ever! Totally blown away. Thank you! Great dealership all around.
New vehicle purchase - Shulo
Highly recommend this dealership when purchasing as vehicle. Quick, effiencent and excellent service! Vehicle was ready when promised and cleaned perfectly. Excellent sales, parts and service.
GREAT BUYING EXPERIENCE - A. WILSON
The team at Kamloops Dodge is amazing. We were trapped into 2 car loans and 1 car was broken and not derivable. They managed to get us into a newer vehicle on consolidate payments to much lower than what were paying. They went way above and beyond on than we expected.
Years of Great Service - Doug
We have been customers of both the Chrysler and Toyota sides of this business for many years and have never had cause for complaint. The service we have had is exemplary, problems have been managed efficiently and our vehicles have been cared for very competently. I have no complaints.
Good service from start to finish of sale. - Bubba
It was recommended from others to visit Willie Dodge if I was interested in purchasing a new vehicle.
Dealt with Frank B., Found him easy to deal with and informative about the vehicle I was interested in.
From start to finish, the experience was enjoyable. Would recommend a visit.
Purchase of new truck - Martin and pat
Very good service we have purchased many new vehicles and this is the first new vehicle purchase that was enjoyable would highly recommend to friends
Service department is a joke - hw97
The service department is very uneducated and the sales team are scammers who sell you warranty on things the service department can't cover. Please avoid at all costs.
purchase new car - kkhadivi
I bought the Caravan 2019, team was very helpful and did everything in their power to make the deal go through. I had a very good experience
Brought our Jeep in to get electric part fixed - Missarrielle
My fiance and I came here as both our parents have bought vehicles from this dealership since we were young. Since moving back to the island, we decided we wanted their department to look into an issue we were having. They did a great job! Highly recommend them.
Excellent Service! - Fly Guy
The staff were helpful, friendly and accommodating, went above and beyond to help me. I would recommend Gustafson's Dodge to all my family and friends.
Service Fail! - Anonymous
I brought my truck in for service because there was an oil leak. The first day it didn't even get looked at. Once it finally got in the second day the service department phoned to tell me that I was low on oil. So they topped it up and told me to keep an eye on it. I ask them to find a oul leak???
idiot in parts dept. - Just want my parts
Several time I have gone to purchase parts required for Dodge products and have had to explain myself and the parts I need to the young kid behind the counter then he will respond with another question , then I had to repeat the year and serial number again to him then he would correct me with the name of the part ! i dont have all day and I am not interested in how smart he thinks he is , i just want my parts ! i have started going to Richmond Chrysler , more driving but at least I can communicate what parts I need !
Above and beyond service !! - Missarrielle
I went here with my fiance to check out Wranglers, as my fiance has decided he no longer wanted a Cherokee we already have. So we popped in to look around and were greeted by Rex, he was easy going and pretty knowledgable. When we sat down with him, we decided it would be best to trade in my car instead as i don't want to get rid of our brand new vehicle. So after a run around, and what seemed to be a waste of my time. Due to Jon one of the sales managers not being in one day they called me in (I walked out due to one of the other sales managers pushing a sale of a vehicle I did not want), I got a call the next day by Jon. Who made it happen. He apologized for what happened the night previously, as he wasn't in and was the sales manager over seeing my sale. Anyways, we went in took a look at a new wrangler and we were sold. He also got me the payments I wanted on the Jeep and got me approved !! I am so thankful for his hard work, and Rex's as well. If you want great customer service and deal with GENUINE people. Those are the two guys you want to deal with.