45 British Columbia Jeep Dealers

10 years dealing with this beautiful dealership! - J

10 years dealing with this beautiful dealership! And last week's visit it was very pleasant starting with Barbara! And finishing with Jim! Jim did an amazing job with my car with his beautiful customer service and professionalism

Had a motor replaced in my ram I was treated - Paul

Had a motor replaced in my ram I was treated professionally and the turn around was surprisingly quick. Thanks for getting me on the road asap

Worse customer service ever once you purchase you are on - Cindycasselman64

Worse customer service ever once you purchase you are on your own ,everything that goes wrong is ware and tear they say you bought a used van your on your own the manager is the worse I have ever experienced.stay away

The sales team at Go Dodge Surrey was extremely friendly, - mikebolin583

The sales team at Go Dodge Surrey was extremely friendly, knowledgeable and helpful. Just bought my third vehicle from them in 8 years. Would proudly recommend them as your go to team for your next vehicle purchase.

They were fast, friendly and efficient and always very - DJ

They were fast, friendly and efficient and always very helpful while providing great service! Tyler, Emma and Ian are a top notch team that I trust with one of the most important things in my life; the Grand Cherokee 4XE!

Great service everything ready when arrived . - Allan

Great service everything ready when arrived ..used vehicle was immaculate sales agent spent time showing me the vehicle and even pared my phone ..would definitely purchase from them again

After already dealing with paint defects, taillight - navjot

After already dealing with paint defects, taillight issues, and weeks without my brand-new 2025 Dodge Durango GT Plus, I returned for a headlight issue. I waited over 4 hours, only to be told the dealership would replace my headlight by taking one from another Durango in their showroom instead of ordering a proper new OEM part. When I asked for clarification, the General Manager, Alicia Lino, actually shouted at me, saying: “You didn’t buy a Lamborghini. This is the last thing I’m doing for you. Go sit and wait in service.” This is the kind of treatment I received after buying a brand-new vehicle. Completely unprofessional, disrespectful, and unacceptable. Not only have I been left without my Durango for weeks, ignored by staff, and promised compensation ($500) that was never honored — now I am being openly disrespected by the dealership’s General Manager. If you are considering buying from this dealership, be very cautious. Their after-sales service is poor, communication is almost non-existent, and customer respect is clearly lacking.

I recently purchases a 2024 Jeep Sahara online. - lindgrink

I recently purchases a 2024 Jeep Sahara online. I was a little nervous about buying without seeing it as I live 10 hours north. I was working with Keiron, and Jamie. I couldn't have asked for any better communication. Keiron answered any questions I had, ASAP. I felt they went above and beyond and would totally recommend purchasing a vehicle from them. Thank you so much guys.

Very helpful staff and going out of there way to give me - Isaiah

Very helpful staff and going out of there way to give me the best experience possible! Very happy with my experience!!

I had the opportunity today to go through a vehicle at - pvamshireddy1998

I had the opportunity today to go through a vehicle at Duncan dodge. Just a feedback who ever buying the 2017 honda civic, check thoroughly the engine, rust down the car and alignment before you offer your price. Unfortunately, Duncan became like a metropolitan city for dealer and sales manager, charging more prices compared to mainland

Just want to express sincere thanks to Cody and the - Johnny

Just want to express sincere thanks to Cody and the Willowbrook team for helping us with our purchase. Being 2 provinces away there were many challenges. Cody and the team were friendly and also very professional. We are extremely happy with the service we received. Thanks again. J & C Morris

I purchased my car from this dealership a little over 2 - Shawc033

I purchased my car from this dealership a little over 2 months ago. When we finalized the deal, I made a verbal agreement with the salesperson that the car mats would be included. They told me the mats would be purchased and shipped to my town, but I still haven’t received them.I’ve tried contacting them multiple times, but most of the time there’s no answer or no reply to my text messages. It’s frustrating because I genuinely love the car and think I got a fair deal overall, but it’s disappointing that they haven’t followed through on what was promised.Hopefully they make things right soon, but as of now, I can’t recommend them based on my experience. I even sent and email to the Dealer Principal but havent heard back

Lost $22,000 due to misleading information. - Catherina

Lost $22,000 due to misleading information. I am extremely disappointed with my experience at this dealership. Because of the dishonest and unreliable information we were given, my family ended up losing $22,000. We trusted what we were told by their staff only to find out afterward that the information was inaccurate, misleading, and not in our best interest. We were assured that everything was straightforward and legitimate, but once the paperwork was done, the dealership completely changed their tone and refuse to stand behind what they originally told us. They would not take responsibility, would not make it right, and left us to deal with the financial consequences of their actions. This has been an incredibly stressful and frustrating experience. I would strongly recommend that anyone considering buying a vehicle here proceed with extreme caution, ask for everything in writing, and double check every claim they make. In my opinion, this dealership prioritize making a sale over honesty or customer care. I will never do business here again, and I hope others can avoid going through what we did.

I have prob bought 30 new or used vehicles in my life and - Chuck

I have prob bought 30 new or used vehicles in my life and I would have to say I will buy from them again . I was extremely pleased with my sales consultant Kevin he was very helpful and always made me feel like he appreciated my business . I’m would recommend white rock to anyone looking to purchase a vehicle . I can’t say enough about how well I was looked after . Honesty and transparency and a huge amount of patience that’s Kevin . Please keep making people happy that’s what it’s all about . Thanks so much for making my purchase a pleasure .

The worst experience I’ve ever had with a dealership. - scouts_spaniel8u

The worst experience I’ve ever had with a dealership. They should be ashamed of themselves. I bought a “certified pre-owned vehicle” there and they did not disclose any of the many and major things wrong with it. When I took my car to be inspected when I got home, it had 36 red flags. The dealership said there were none and completely lied. They are so dishonest and corrupt. Sleezy crew. They have made zero efforts to make anything right. I’ve bought many cars over the years, never have I ever had such a horrible experience. Go anywhere else but here.

tried to buy used ford ranger from and was treated very - pissed off customer

tried to buy used ford ranger from and was treated very poorly. the first interaction they refused to negotiate and the sales manager treated me poorly. they reached out to me to see if i was still interested and i made the mistake of repling. in turn i was given a price and had to reach out to get a response about the final price and the the inspection . when they finally responded the price had changed and i was told to bad that was the best they could do after raising the price 900. from what they texted me earlier. I would never recommend this dealership to anybody because of the lack of professionalism and lying that has taken place

Service Dept- great service as always from Murray / - Lynne - Sahara

Service Dept- great service as always from Murray / Brenda / Kelsey. Issue with my 2017 Wrangler Sahara (lights & wipers). I recommend these wonderful service team! Thanks, Lynne

I do not enjoy car shopping or dealing with dealerships - Amber Love

I do not enjoy car shopping or dealing with dealerships of any kind .. Both Matt Rothery and GM Matt made leasing my vehicle quite painless and enjoyable.. they have restored my faith and trust and in dealerships… I would definitely recommend them both and look forward to working with them in the future.

We got oil changed but they charged us $939. - mikemeneses

We got oil changed but they charged us $939.65 and this is our first time that they charged us like that amount and 628.52 labour seriously!! Just to oil change 😭 i will never comeback with this location!

Deals written on scraps of paper with ambiguous meaning, - hacoah

Deals written on scraps of paper with ambiguous meaning, agreements made and not honored, and the most abusive after-sale pressure to buy a warranty I have ever encountered. I was kept for 3 and a half hours in a small, hot room, seated next to a roaring ventilator while they offered one deal after another and refused to settle the final documents so I could get my vehicle and get the xxxx out of there. Finally, to get them off my back, I called my mechanic who said get the best warranty version because otherwise very little is covered. Salesman said okay here is the best. Turned out, 11 months later, leaky radiator not covered. Warranty is not the best on offer. Dealer response. Too bad. Not our concern. Basically, you signed it, sucker.

Sold me a lemon and said they’d make it right, but no - hm

Sold me a lemon and said they’d make it right, but no follow through.

Easily the worst service I've ever had. - DuaneElverum

Easily the worst service I've ever had. STAY AWAY from Kenny, Frank and Riki in the service department. I had an estimate to repair a seized front left brake caliper and brake inspection on a 2000 Dodge Ram 3500. I immediately noticed that the brakes performed very poorly - far worse than the day I brought them in: the brake pedal travelled almost to the floor and would not stop the vehicle without unusually heavy pressure, even at slow speeds. Additionally, the parking brake would not hold the vehicle in place, even on the slightest grade. Lastly, the door frame paint of the vehicle and the velour interior was stained with greasy hand prints. They agreed to have another look, and kept the vehicle for another few days. When I picked up the vehicle for the second time, the brakes still performed very poorly, and the parking brake would still not hold the vehicle in place, even at the slightest grade. I came in with three working brakes and a front seized caliper and was left with brakes that don't work properly and a parking brake that won't hold. How is a vehicle WORSE after Kenny works on it?

I want to say I just had a an amazing experience with - babych8

I want to say I just had a an amazing experience with Kelowna Chrysler, I was on my way to Kelowna from Calgary and I had a message on my truck that I needed to get to a dealer asap for a DEF service I called Kelowna Chrysler 2:00pm and a Friday afternoon and they were able to get my in and get a Knock Sensor shipped in and had me back on the road the next day. Top notch service. Kudos to Steve and Monty, you guys are so professional and very concerned about getting me back on the road!!

Set up appointment for service due to engine light which - bluesproperties

Set up appointment for service due to engine light which came on. Also mentioned that there was a gas cap light on as well, but that was not our priority, the engine light was. Dodge Cranbrook took our 2013 RAM 1500 in, told us that diagnostic fee of $175 + tax will also apply to any repair the truck might need. After 1.5 hrs we were called and told that a faulty switch was the culprit and that total price, including the switch and taxes came in just under $400.00. When we payed the bill and subsequently turned the truck on, the engine light was fully lit up on the dash as it was prior to our appointment. The gas cap light was off. When we immediately return to the service department to ask why the actual issue we brought in the truck for was not fixed, we were told that each light requires new diagnostic charge and that, if we wish to address this second light, we have to have another appointment (we travel 29km one way to get to this dealer) and pay another diagnostic fee. No applogies were given. We had multiple dash lights on in the past and the dealership on Vancouver Island, we usually deal with, always charged only one diagnostic fee to diagnose all issues associated with all the lights. The total charge for this second repair was $1200.00 and did include another diagnostic fee of $179.00. Although the Service Manager was very polite and patient and so was the curtesy car driver, same can not be said for the front desk clerk who assisted us on intake.

I have been buying my trucks from Rivershore Ram for the - trevoralfa

I have been buying my trucks from Rivershore Ram for the past 15 years. They have provided nothing but top quality service, Scotty Mac has been exceptional in his service as a sales rep and I can always count on the service department and Scotty for great after purchase service. Trevor Smith

I would recommend the service department to anyone who - Tyler Acland

I would recommend the service department to anyone who needs to have any work completed on their vehicle. Moose was amazing to deal with. He is very professional and communicated everything before any work was completed. Very good customer service.

I have nothing but praise for Carter GM . - Mc34596

I have nothing but praise for Carter GM . Michael Charles . Enjoying our 2019 Dodge Charger .

I had a leak in my coolant system. - Yollup

I had a leak in my coolant system. I was told it was my upper radiator hose. Then it was both hoses. OK.. Then came the bill.....$249 bucks for the parts and pver $500 for the labor. OUTRAGEIOUS! $1000 to change a couple of hoses!!??..Stay away from these crooks...

I'm delighted with my new car, the price and the - li-anderker

I'm delighted with my new car, the price and the competence of the staff. They are efficient and accommodating. It's been fun. Yup.

Dealing with this place has been the worst experience - NeverNelsonChrysler

Dealing with this place has been the worst experience I've ever had with any business. Brought my car in for repair as it had a misfire. After 12 hours ($2,100!!) of diagnostic work, all they had to tell me was that I needed a new engine, but couldn't tell me why. I didn't believe it couldn't be fixed as it ran well besides the misfire, didn't use oil, the oil was clean, power and fuel economy was the same.....So I took it home. It had developed a massive oil leak while they had it that it didn't have before, so, because I hadn't learned my lesson yet, took it back to them. They said it needed an oil cooler, common problem. I told them to go ahead, another $1,000 bucks later, the leak is fixed. Go pick it up, I drive it for 5 seconds and another check engine code pops up. And the transmission won't shift properly. The code says low oil pressure and the transmission is in limp mode to protect the engine by not down shifting. They get back to me a week later, tell me to bring it in. I thought the new oil pressure sensor that came with the cooler was faulty. They did another couple hours of diagnostic work, told me it needed a new engine. But couldn't tell me why. And didn't try to change the sensor. So I drive it home, the oil pressure reading became totally erratic and went to 0 psi. Oil light comes on. I call up the oil temp, it's normal. I drive home, 35 minutes on the highway, with no indicated oil pressure. It runs fine. The temperature doesn't budge. Idling in my driveway, it's purring. When I go back and tell them this in person, I again suggest that maybe the sensor isn't any good. They tell me that they believe the sensor was correct and that I didn't have any pressure. I repeated how I drove for over half an hour at highway speeds, which would be impossible if that were the case. And they did nothing. Offered nothing. Insisted that I drove home with no oil pressure. So I left, and in the next few days changed the sensor myself, and voila, oil pressure was back. Call them back, explain how I replaced the sensor and oil pressure indication had returned. They seemed slightly embarrassed, and even went so far as to act as though they wanted to help me now. They never did help me. After seven months and no progress with Nelson Chrysler, I sold the car, to a friend, for $2,000. I had already bought another vehicle for my wife in the meantime since we couldn't drive the Dodge in the state it was left to us by Nelson Chrysler. The transmission was still in limp mode from a low oil pressure code. My friend fixed everything for $1,000 plus his time. When he opened up the engine to examine the rockers and lifters, the same components the dealership spent 12 hours diagnosing, he immediately saw that cylinder 3 had a bad rocker - it was obvious. This was also the cylinder that had the initial misfire that brought me to Nelson in the first place. He also noticed a loose oil galley bolt that had backed out almost to the point where it was going to fall into the engine. These are both well known issues with these engines. He tightened all the oil galley bolts, and replaced all the rockers and lifters by watching a video on YouTube. The oil pressure issue was solved when he replaced the brand new oil cooler (that Nelson just charged me $1,000 for) with an upgraded aftermarket unit. He's put 15,000 kms on it since then, with no check engine lights and no issues. Him and his wife love it. Not bad for a "blown" motor that Nelson quoted me $9,000 to replace. But generously offered to take it on trade.... Do not trust these people. Don't let them touch your vehicle.